Very helpful, lovely carpet purchased. Booked in for fitting very quickly. Jav was fantastic, couldn’t do more to help. Would definitely recommend.
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Veja o que dizem as avaliações
great experience. As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process. David, Mike and Courtney in particular we... Ver mais
A empresa respondeu
Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apolog... Ver mais
A empresa respondeu
Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very pol... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Carpetes
- Loja de Móveis para Quartos
- Loja de Pisos
- Loja de Móveis
- Loja de móveis para sala de estar
- Loja de colchões
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contato
Victoria Road, ST4 2HG, Stoke-on-Trent, Reino Unido
- 01782 744222
4,3
Excelente
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Would recommend!
Very helpful, lovely carpet purchased. Booked in for fitting very quickly. Jav was fantastic, couldn’t do more to help. Would definitely recommend.
14 de agosto de 2026
Avaliação não solicitada
Great staff
Very friendly service, Jav helped my granddaughter choice the right size of carpet as was not sure of the what was best for the room, he put her at ease. The price was great.
6 de agosto de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Anthony, thank you so much for sharing how our Fenton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Carpet purchase
Dave was knowledgeable and excellent from start to finish.
30 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Phil, thank you so much for sharing how our Stoke Fenton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future. Take care
Jav did a fab job and helped with all…
Jav did a fab job and helped with all questions
29 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Rachel, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very good experiance
25 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
All of the staff were very friendly and…
All of the staff were very friendly and a massive thanks to Jav for saving my back from an airbed and getting us exactly what we wanted within budget
25 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Gemma, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Excellent service from Courtney
Excellent service from Courtney. She took time to listen to everything I needed and I was really pleased with the product.
19 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Deborah, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Fenton store could meet your expectations and provide you with a brilliant 5 star service.
We're so pleased that you're happy with the product.
We hope to assist you again in the future! Take care.
Very happy with how we were greeted
Very happy with how we were greeted, very helpful and lovely staff, especially Dave who sorted out the right carpet for the room we want it for, good price and good advice given.
Would certainly be back again.
19 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi, thank you for taking the time to share how our Stoke Fenton store did.
Its a pleasure to hear that Dave was able to help you find the right carpet for you and your home at a good price.
We're so pleased that you're happy with the overall service that you recieved from the Store. We look forward to welcoming you back in the future. Take care.
great experience.
great experience.
As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process.
David, Mike and Courtney in particular were very understanding of our needs.
The carpet was of a reasonable price, the staff kept us informed of the payment process, the fitting team removed the old carpet, moved furniture and laid the new carpet on the day and time agreed. also at a fair price.
We would definitely recommend this company.
16 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi, thank you so much for your wonderful review and recommendation.
We're delighted to hear that you had such a positive experience with us. Providing a welcoming, respectful, and supportive service to every customer is incredibly important to us, so it's great to know that we helped make the buying process comfortable and met your needs.
We're also pleased that you were happy with the value of your carpet, the communication throughout the process, and the work carried out by the fitting team.
Thank you again for choosing us. We truly appreciate your support and hope you enjoy your new carpet for many years to come!
Absolutely brilliant
Absolutely brilliant , quality friendly service Courtney and Mick we professional and friendly will definitely recommend to family and friends!!!
13 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Claire, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Fenton store could meet your expectations and provide you with a brilliant service throughout.
We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Have a wonderful day.
Happy customer
A great carpet at a decent price i always use here as the fitters also do a great job
7 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Wayne, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store and the finished results of your carpet.
Thank you so much for the recommendation. We hope to assist you again in the future.
Love my carpet
Didn’t get the fitter I requested, not very good communication between shop and fitters I suggest they draw out how they have measured the carpet for fitting especially when it is a hall stairs and landing the was unsure if he had enough carpet because he had not been told how they worked it out to fit not a lot left at all good communication on arrival times
8 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Good afternoon Miss Sims, thank you for taking the time to leave feedback.
We're sorry to hear that you felt like the communication between the shop and the independent fitters had an effect on your experience with us. We use all customer feedback as an opportunity to improve our service and thank you for brining this to our attention.
Please don't hesitate to contact our Stoke Fenton store if you need any further assistance.
Kind Regards
The United Team
Amazing experience
Amazing experience. Jose was so helpful in helping us to decide to make the right choice. Definitely would recommend.
7 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hello Kerry, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Stoke Fenton store
Thank you so much for the recommendation. Take care.
Would have put 4/5
Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apologise enough for the error.
8 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Good afternoon Dawn, thank you for your feedback and for choosing us for all of your rooms. We’re very sorry to hear about the measuring error with your landing and stairs and completely understand your disappointment.
While we’re pleased the fitter was able to assist and apologise on the day, we appreciate the inconvenience and delay this has caused. Please be assured we are working to get the correct sizes sorted as quickly as possible so everything can be completed to the standard you expect from us.
We truly value your continued custom and your patience, and we hope to restore your confidence in our service once the work is fully finished.
Kind Regards
The United Team
A happy costumer
I had a carpet fitted today by jaz, he was a credit to the company , had a coffee and he got straight in to the job , the best carpet I have ever had fitted no bumps no lumps all round ,even round the skirting line it was straight too job , if I had another carpet fitted u would personally ask for Jez too job 👍
10 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Stephen, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Fenton store.
Thank you for the recommendation. Take care.
FREE FITTING IS A LIE !!
Fenton. Stoke-on-Trent —
Carpets are advertised and promoted as FREE FITTING,so I chose the carpet I wanted, that clearly had a ‘free fitting’ label sign attached to it, but when I came to pay for my carpet I was told I would have to either pay the carpet fitter myself, or arrange my own fitting!
Since I didn’t know any carpet fitters I let them make the arrangements.
It cost me over £200 to have my “FREE FITTING” carpets laid….!!
If you don’t want to be scammed go somewhere else, their “FREE FITTING” is a lie, and they know full well there’s NO FREE FITTING, but they still advertise it.
30 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Good afternoon Mick, thank you for taking the time to leave feedback.
We’re very sorry to hear you feel disappointed with your experience and apologise for any confusion caused regarding the fitting promotion.
Our free fitting offers are only available when you buy the equivalent size underlay, which should of been clearly explained at the time of purchase. We appreciate your feedback and would welcome the opportunity to look into this further with you directly so we can better understand what happened and address your concerns. Please contact us at customerservice@unitedcarpets.co.uk and a member of our team will get back to you.
Kind Regards
The United Team
Got charged more because had it had to…
Got charged more because had it had to be ordered in is a bit of a joke and the fitter is acomplete prick
9 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Dear Chris
Thank you for taking the time to leave us your feedback. I believe the store have reached out regarding your concerns.
Kind Regards
United Carpets and Beds
Thanks for the carpet fitter stephen…
Thanks for the carpet fitter stephen who came back yesterday to stretch me carpet back in place well satisfied would recommend him through united carpets and thanks to the young lady who I went in yesterday and she accted on it straight away great shop always satisfied
28 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi June, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stoke Fenton store was able to provide you with a 5 star service. We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care.
Great experience, 100% recommend
Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very polite and friendly, quick turnaround and also shared some tips on looking after the carpets. Great experience, will be using again in the near future!
21 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hello Jack, thank you so much for your kind review!
We’re delighted to hear that Mike was able to help you find the right carpet and that you were happy with the range available in store.
It’s also great to know our installer made such a positive impression. We really appreciate your support and look forward to helping you again in the near future.
Enjoy your new carpets!
Excellent customer service and carpet…
Excellent customer service and carpet is excellent
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Fenton
Hi Angela, thank you for taking the time to leave a review.
We're so pleased that you're happy with the excellent service that you recieved from our Fenton store.
Thank you again for your recommendation. Take care.
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