I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... Ver mais
A empresa respondeu
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... Ver mais
A empresa respondeu
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct g... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Carpetes
- Loja de Móveis para Quartos
- Loja de Pisos
- Loja de Móveis
- Loja de móveis para sala de estar
- Loja de colchões
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contato
1 Austhorpe Road, LS15 8QR, Leeds, Reino Unido
- 0113 293 1717
4,5
Excelente
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Abysmal customer service. Avoid.
Abysmal customer service. Ordered LVT with a 15 year warranty. Relaid once but now have issues again with separation and de-lamination.
Numerous emails ignored by branch and head office so having to pursue via small claims.
Store staff don’t have any autonomy to make decisions without the blessing of the manager who makes empty promises and fails to get back to you. Would avoid at all costs.
30 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Good afternoon Ashely, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with United Carpets and Beds has not met your expectations. We have spoke to our Leeds store and are waiting on an update on the situation. We will be in contact in due course to provide a further update.
Kind Regards
The United Team
Good customer service
Good customer service, friendly shop staff. Arrived when said it would. Only issue I had which is not their fault is that my son couldn't actually sleep on the bed saying it was way too hard and uncomfortable. So in the end was a lot to pay out for a bed I couldn't use 😔
1 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Carla, thank you so much for sharing how our Leeds store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you for your recommendation. Take care!
Timely, professional and good value
I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at a reasonable price and the fitter turned up and did a nice tidy job with no fuss. Overall a very professional and refreshing experience where everything went to plan and they did exactly as promised.
10 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Barry, thank you so much for your fantastic review!
We're delighted to hear that our team provided honest, helpful advice and helped you find the right product within your budget without any pressure. It's also great to know that the installation was arranged smoothly, completed to a high standard, and that everything happened exactly as promised.
Your kind words mean a great deal to us, and we're thrilled that you had such a professional and positive experience. Thank you for choosing us, and we look forward to helping you again in the future!
Barry and the team were spot on
Barry and the team were spot on. Helped us with our carpet choice and provided very useful advice.
Martin the carpet fitter was superb, as always.
10 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi David, thank you for your fantastic review!
We're so pleased to hear that Barry and the team were able to help you choose the perfect carpet and provide advice that made the process easier.
Thank you for choosing us, and we hope you enjoy your new carpet for many years to come!
First class and highly recommended
A very knowledgeable and helpful team. Fantastic value for money and excellent measuring and fitting service. I wouldn't go anywhere else now.
9 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi David, thank you for taking the time to leave such a kind review.
Its so great to hear that our Leeds store could make your experience with us an excellent one throughout with fantastic value for money.
Thank you so much for the recommendation. Take care.
Really happy with my carpets all great…
Really happy with my carpets all great quality and fitted quickly. Staff friendly and helpful in store. Would definitely recommend and use in future. Thank you
13 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Lorena, thank you for taking the time to leave such a kind review.
Its so great to hear that our Leeds store could make your experience with us a positive one with great qaulity carpets and great fitting.
Thank you so much for the recommendation. Take care.
Very quick and top quality
Very quick, came round, gave a quote and carpets were down within 4 days. Carpet fitter was very tidy, left no mess.
17 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Andy, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Leeds store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very good quality carpet and fab…
Very good quality carpet and fab fitting at a very reasonable price
29 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hello Zoe, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Leeds store.
Thank you so much for the recommendation. Take care.
Fantastic customer service
Fantastic customer service. The lads in the shop (CrossGates) branch, were extremely helpful, didn't pressure us into the dearest stuff, they left us to pick our own materials and were helpful in informing us regarding price, labour and delivery dates
3 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Dan, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could meet your expectations and provide you with a fantastic service throughout. We're so pleased that you're happy with the overall service that you recieved!
Thank you so much for your kind recommendation. Take care.
Friendly professional staff
Friendly professional staff ! Great service from all!
26 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Tracy, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could meet your expectations and provide you with a great experience throughout.
Thank you so much for your kind recommendation. Take care
After been recommended by family to…
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to come and measure up that same week then I was told to go back in my own time to choose my carpet and underlay and was given a very good price. Carpet fitter Mike, amazing did it all on his own, very polite, left no mess, even the inside of my built in cupboards were carpeted. Fully recommend, amazing service, I would certainly go there again. Many thanks.
6 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Debra, thank you for your fantastic review and for choosing us based on your family's recommendation.
We're delighted to hear that Ian provided helpful, pressure-free advice and made the process easy from start to finish. We believe customers should have the time and information they need to make the right choice, so it's great to know you felt comfortable throughout your visit.
Thank you for your recommendation and kind words. We truly appreciate your support and look forward to welcoming you back again in the future.
Many thanks from all the team.
Nothing wrong with the service but my…
Nothing wrong with the service but my son finds the bed really uncomfortable and cannot sleep well. I have just had to order a mattress topper to see if that improves it. It may be better once he's broke the bed in a bit as still only been about 4 weeks.
2 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Good afternoon Carla, thank you for taking the time to leave a review.
We're pleased to hear that you had a positive instore experience when visiting our Leeds Store. However we're sorry to hear that your son is finding his new bed uncomfortable. We would like the opportunity to look into this further, please contact our Leeds store directly or email customerservice@unitedcarpets.co.uk with your details and a member of our team will be in touch.
Kind Regards
The United Team
United Carpets Crossgates Leeds
Great staff Barry is so helpful and Martin is a excellent carpet fitter and so helpful with the furniture and nothing is a problem for any of them, a great company with a great team.
6 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hello Duncan, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Leeds store.
Thank you so much for the recommendation. Take care.
Bought a number of carpets now from…
Bought a number of carpets now from United, always friendly and helpful, not pushy, and attentive when they need to be.
The lads that came to fit this one were on time chatty and did a great job.
14 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Steve, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care!
Brilliant
This was my first time using this company. We needed a carpet for our stairs and landing. The branch we went to was at Cross Gates in Leeds.
From the outset the process was really positive and pleasant. The salesmen and lady were friendly, knowledgeable and very helpful. We told them our budget and they worked with us. We were allowed to take several samples home to colour match to our decoration. The manager came out and measured. We were unsure as to whether we'd need new underlay but he told us we did and explained why. However he said we didn't need new gripper or door plates as ours were fine which was refreshingly transparent and honest. We chose our carpet and were told it would be fitted in 2-3 weeks. This estimate was spot on. United don't charge you for delivery. We've paid between £20 & £40 to other companies. In the time they said they contacted us to arrange fitting. They offered to send the fitter the following day if we wanted which was perfect for us.
The following day we received a call from the fitter, Martin. With United you pay the fitter for his services on satisfactory conclusion. He told us when he would be with us and turned up on time. This guy was absolutely excellent. Fitting a stair carpet can be challenging even for the professionals but he went to real trouble to ensure the stairs and landing were fitted absolutely perfectly. I've had several stair carpets in the 45 years we've lived here but never one more perfectly fitted. It took him 2½ hours. He was great, courteous friendly and helpful and had 40 years experience in the trade. The remnants were nearly bagged up before he left.
We need 3 bedroom carpets and will definitely be asking United and Martin to supply and fit them. We know we got the best service from all of them. It's great when you actually get to deal with a good company like this.
23 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Bob, thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that your first experience with us at our Cross Gates branch was such a positive one from start to finish.
It’s fantastic to know our team helped make the process easy and enjoyable, especially by working within your budget and giving you the flexibility to take samples home.
Thank you again for choosing United. We truly appreciate your recommendation and look forward to helping with your bedroom carpets in the future.
First class friendly service from start to finish.
First class friendly service from start to finish. We were not looking forward to the fitting as we were having the whole house done. The fitter was very helpful, experienced and friendly. The whole thing went much more smoothly than we feared. Thank you all very much.
5 de maio de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Pauline, thank you so much for taking the time to share your experience.
Its great to hear that our Leeds team were able to meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future!
Great carpet and helpful sales staff
Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if carpet was ready and took longer than initially advised. Overall very happy though.
28 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Clare, thank you for your lovely review! We’re so pleased to hear you’re happy with your new carpet and that both our sales team and fitters looked after you well. It’s great to know everyone’s been complimenting how soft and warm it is too!
We also appreciate your feedback regarding the communication after your purchase. We’re sorry you had to chase for updates and for the delay compared to the original timescale. Your comments are really valuable and will help us improve our service moving forward.
Thank you again for your support, and we hope to see you again in the future!
Buying a staircase carpet
Salesman Andy very helpful and professional. Explained about the wear of different carpets and one suitable for staircase.Fitter arrived promptly and did an excellent job.
2 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Geoff, thank you for taking the time to leave a review.
We're so pleased that our Leeds store was able to meet your expectations and provide you with a 5 star service throughout and you're pleased with the final results.
Thank you so much for the recommendation. Take care.
Really pleased with both the quality of…
Really pleased with both the quality of the carpet and the service from the store and the carpet fitter who was very patient and went above and beyond to get the job done. Most grateful and would highly recommend.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Hi Annemarie, thank you for taking the time to leave a review.
We're so pleased to hear that our Leeds store was able to meet your expectations and provide you with an excellent service throughout.
We're so pleased that you're happy with the qaulity of your carpet and the overall experience you had.
We hope to assist you again in the future. Take care.
Great carpets that we're fitted well
Great carpets that we're fitted well. I knocked stars off as they left the long cardboard tubes in my front garden saying they'd come back for them. They are still there now....
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Leeds
Good afternoon David, thank you for your review and for your kind comments about the carpets and the fitting – we’re really pleased to hear you’re happy with the installation.
However, we’re sorry to hear that the cardboard tubes were left behind and not collected as promised. That certainly shouldn’t have happened, and we apologise for the inconvenience caused.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our service. If you need any further assistance please don't hesitate to contact our Leeds store directly or email customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.