Pricing by Ryan from Parkgate, very helpful and advises well. Cushion floors in 2 bathrooms fitted by Nick and Tom. Excellent job and all waste removed. So polite and the fitting is absolutely amaz... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnits 4 & 5, Tradeworld, Rotherham Road, S62 6FP Rotherham, GB
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Veja o que dizem as avaliações
The fitter turned up unaware that I'd requested that he assesses my existing floorboards to see if i needed ply board before the laminate is fitted. Due to not being made aware of this, he was unabl... Ver mais
A empresa respondeu
The store manager Mr swift was very helpful in assisting my partner and myself with our choice. He mentioned high wear area's and guided us in the choice of the product which was competitively priced... Ver mais
A empresa respondeu
Brilliant service from start to finish. We asked questions in the shop and were given honest answers even though he could have pushed us to buy a more expensive carpet. No pushy sales techniques. Came... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Carpetes
- Loja de Móveis para Quartos
- Loja de Pisos
- Loja de Móveis
- Loja de móveis para sala de estar
- Loja de colchões
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contato
Units 4 & 5, Tradeworld, Rotherham Road, S62 6FP, Rotherham, Reino Unido
- 01709 525666
4,5
Excelente
103 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Parkgate Rotherham
Parkgate Rotherham, excellent service from Julie in selling me my carpets , the carpet fitters also did excellent job
15 de julho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Sue, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the excellent service that you recieved from our Rotherham store.
Thank you so much for the recommendation. We hope to assist you again in the future
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hello, thank you for taking the time to leave a review.
Its a pleasure to hear that our Rotherham store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Pricing by Ryan from Parkgate
Pricing by Ryan from Parkgate, very helpful and advises well. Cushion floors in 2 bathrooms fitted by Nick and Tom. Excellent job and all waste removed. So polite and the fitting is absolutely amazing in both bathrooms
9 de junho de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Barry, thank you for taking the time to leave a review.
We're so pleased that our Rotherham store could meet your expectations and provide you with an excellent service from start to finish. We're so pleased that you're happy with the finished results of your flooring.
Thank you so much for your kind recommendation. Take care.
Great service and great value and the…
Great service and great value and the team went that extra mile. Would recommend strongly.
I will no doubt use again in the future.
27 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hello Andrew, thank you for taking the time to leave a review.
Its a pleasure to hear that our Rotherham store could make your experience with us a positive one, we're so glad the team could go that extra mile to ensure your expectations were met.
Thank you so much for the recommendation. Take care.
the laminate it was a 24£ a square…
the laminate it was a 24£ a square meter and and it was so bad quality i thought it would be so much better than that !
8 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Good morning,
I am very sorry to hear that you are unhappy with your purchase. If you believe that there is an issue with your product please contact the store directly, they would be happy to take a look for you. We have a range or laminate, LVT and engineered wood in store all with real samples for customers to touch and feel prior to purchase to ensure that they get the weight, quality and style that they prefer.
Thank you for taking the time to leave us your feedback
Kind Regards
United Carpets and Beds
The staff in the store were great and I…
The staff in the store were great and I want that to be acknowledged, however the men that fitted the carpet were rude and unhelpful when I asked them to help put the old carpet in a close by storage area. I did explain when i ordered the carpet that I have reduced mobility.
28 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Dear Mrs McHale
Thank you for taking the time to leave us your feedback. I am happy to hear that the instore service was good. I have passed your feedback regarding the independent fitter onto the store for them to deal with.
King Regards
The team at United Carpets and Beds
Cheapest place for beds and carpets
Was the cheapest place that we found for the bed we wanted.
Delivery process is not the best with time slot given the same day of delivery.
IMO the sales staff were overly pushy but friendly
20 de abril de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Mr Dale, thank you for your feedback. We’re pleased to hear that you found the bed you wanted at a competitive price and that our team were friendly during your visit.
We’re sorry to hear that parts of your experience didn’t meet expectations. We understand that receiving a delivery time slot on the day can be inconvenient, and we appreciate your comments as we continue working to improve this process. We’re also sorry if our sales approach felt too pushy at times—this is certainly not the experience we aim to provide.
Your feedback is really valuable to us, and we’ll take it on board to help improve both our service and customer experience moving forward. Thank you again for sharing your thoughts.
Laminate flooring
The store manager Mr swift was very helpful in assisting my partner and myself with our choice. He mentioned high wear area's and guided us in the choice of the product which was competitively priced so really happy with the service we received
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hello Andy, thank you for taking the time to share how our Rotherham store did.
Its a pleasure to hear that the manager Jason was able to help you choose which product was best suited for you and your home.
Its great to hear that you're happy with the overall service that you recieved. We hope to assist you again in the future!
Friendly and helpful staff who know…
Friendly and helpful staff who know what they are talking about!! Carpets are good quality and reasonably priced.
Fitters were efficient and respected our property.
We are return customers and will be buying another carpet soon.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Mich, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Rotherham store was able to make your experience with us a positive one with good qaulity carpets at a good price.
We hope to assist you again in the future. Take care.
We walked into the shop and Carl asked…
We walked into the shop and Carl asked if we were ok and feel free to give him a shout if we needed his help, once I had a look around the shop and asked him for his help,he was helpful in many ways telling us about different carpets underlay flooring,he was helpful polite and would recommend United carpets and if you visit the shop ask for Carl
Thank you for your help and assistance
31 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hello Patricia, thank you so much for your kind review!
We’re really pleased to hear you had a positive experience in store. Carl will be delighted to know his friendly, helpful approach made a difference while you were choosing your carpet and underlay.
It’s great to hear you’d recommend us, and we truly appreciate you taking the time to share your experience. We’ll be sure to pass on your thanks to Carl!
We look forward to welcoming you back again in the future.
Got my staircase and landing carpet…
Got my staircase and landing carpet changed from United carpets Rotherham. Darren and team were really knowledgeable and very professional. Good communication as well!
Highly recommended
30 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Good afternoon, thank you for taking the time to leave a review.
We're so pleased that our Rotherham store was able to meet your expectations and and provide you with a 5 star service throughout. Its great to hear that you're happy with the finished results of your staircase and landing.
We hope to assist you again in the future. Take care.
Ryan has been amazing
Ryan has been amazing. He made the process of purchasing our carpet super easy and also shared some fab tips!
28 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Asma, thank you for taking the time to share how our Rotherham store did.
Its such a pleasure to hear that the team were able to provide you with an amazing 5 star service throughout and you're happy with the finished results.
We hope to assist you again in the future. Take care.
Onerous 20% cancellation fee on stock items - even before delivery
"We recently purchased a roll end carpet from United Carpets for £430 (plus a £69 fitting fee). Before any delivery or fitting took place, we realized the shade wasn't right and asked to cancel. We were then informed of a 20% cancellation charge on the carpet—a loss of £86.
I’ll hold my hands up and admit I signed the invoice, which mentions terms on the back. However, at the point of sale, it was very much a case of 'sign here' to complete the transaction, rather than any effort to ensure I had read or understood the restrictive terms on the reverse.
For a stock 'roll end' that hasn't been delivered or fitted, an £86 penalty feels incredibly excessive. The store offered a full-value swap, which proves they suffer no actual financial loss by taking this pre-cut item back into stock. However, because we’ve decided to go elsewhere, they are insisting on keeping the £86.
Under the Consumer Rights Act, cancellation fees must reflect a 'genuine pre-estimate of loss.' It is hard to see how a few minutes of admin justifies an £86 charge for a stock item that is still sitting in the shop. Helpful staff initially, but let down by a heavy-handed penalty clause that feels designed to lock your cash in."
****Edit*** Also escalated via customer service email, had a response, they've spoken to the local branch who've called me and offered full refund. Greatly appreciated.
23 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Good afternoon Richard, thank you for your review and for sharing your experience with us.
We’re sorry to hear that you were disappointed with the cancellation charge applied to your order.
Our Customer service team have been in contact with the Rotherham Store and the Store will be in contact with you soon to discuss any problems you have with your order.
Kind Regards
The United Team
Great service…
Went in to browse and look for a carpet for my daughter bedroom, Carl met me talked me through exactly what I needed no pressure made the whole experience brilliant, will use again!
5 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi James, thank you for your kind feedback.
Its a pleasure to hear that our Carl from our Rotherham store was able to help you find the right carpet for you and your home with no pressure.
We look forward to assisting you again in the future. Take care.
Great customer service by carl
Great customer service by carl . Laid carpets i liked out to compare . Very much appreciated thank you 😊
9 de março de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Joanne, thank you for taking the time to leave feedback.
Its great to hear that you're happy with the service that you recieved from our Rotherham store.
Thank you again for the recommendation. Take care.
Started off great but ended disappointing
We went into store just to browse, we were greeted by a lovely young lad we wanted a stairs, front room and bedroom carpet we explained we had a big dog so would need carpets that are hard wearing he was really helpful showed us some.
I wanted herringbone for the stairs which he showed us one that was even bleachable, we liked the carpet in the showroom so he shown us that one in the colours we liked and said it was the best underlay that’s why it was springing we didn’t have a budget we just wanted the best for us
So we went with that carpet for both front room and bedroom
The fitter did the bedroom and front room first he was great
A week later they came to do the stairs, it took them a good while because of the carpet style he said it was a lovely carpet but pulls easy, don’t know why you have this when you have a dog, you’ll need another one in 6 months
This wasn’t mentioned in the show room at all and he was right within week it has pulls all over it, plus both front room and bedroom, I’m really disappointed to be honest.
Also the stairs fitters stole 2
cups that I made them a cuppa in
12 de dezembro de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Good afternoon Katie, thank you for taking the time to leave a review.
We’re pleased to hear that your initial visit to the store and the first fitting went well, and that our team were helpful during the selection process. However, we’re very concerned to learn that the suitability of the stair carpet for a home with a dog was not clearly communicated. This is not the level of service we aim to provide and we will be taking all of your comments on board to review with the store.
Please email customerservice@unitedcarpets.co.uk with your details regarding your carpet and the independent fitters and a member of our team will escalate your complaint further.
Kind Regards
The United Team
Julie & Jason were really helpful on…
Julie & Jason were really helpful on our recent visit.
We have bought many carpets from Jason in the past and always had a top class service.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that our Rotherham store could meet your expectations and provide you with a top class service.
Thank you again for your kind recommendation. Take care.
Very annoyed customer
We were just getting our new house ready and furnished before moving in and the week prior to the carpet being fitted paid for a decorator to do the painting throughout the house We bought an expensive carpet for our stairs and landing from United Carpets. The fitter arrived and we told them to be very careful as the walls had just been painted. When he had gone we noticed that there was marks on the walls from top to bottom. We phoned United Carpets and they said that it wasn’t down to them and that we had to sort it out with the fitter. They got him to ring me and after telling him what was the problem totally denied it was him even though the patterns on the wall suggested that the carpet had been unrolled down the stairs marking the wall as it was done. United carpets haven’t resolved this problem so therefore we and the rest of our family won’t be using them again. It seems once they have your money you are on your own.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Good afternoon David, thank you for taking the time to leave feedback.
We’re very sorry to hear about your experience and we understand how frustrating this must have been, especially after having your home freshly decorated and preparing to move in.
We do take feedback like this seriously. The independent fitters are instructed to take care when working in customers’ homes, and we regret that you were left feeling unsupported afterward. This isn’t the level of service we aim to provide, and we’re disappointed to hear that the situation remains unresolved.
We would welcome the opportunity to look into this further and see if there’s anything we can do to help bring this matter to a fair conclusion. Please feel free to contact us at customerservice@unitedcarpets.co.uk with your details so we can review this properly.
Kind Regards
The United Team
Brilliant service at a great price
Brilliant service at a great price
22 de janeiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Chris, thank you for taking the time to leave our Rotherham store feedback.
We're so pleased that you're happy with the brilliant service that you received from the team.
Thank you again for the recommendation. Take care.
Ryan in store was fantastic
Ryan in store was fantastic, he was very thorough. Great customer service.
The fitters were on time, tidy and friendly.
Will definitely order from here again.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da United Carpets & Beds - Rotherham Clearance Store
Hi Cheryl, thank you for taking the time to leave our Rotherham store feedback.
We're so glad that the team could provide you with a fantastic service that met your expectations. Its so great to hear that the fitters arrived on time and were tidy and friendly.
We hope to assist you again in the future. Take care.
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