Usemanly Avaliações 

Resposta da Usemanly

5 de jul. de 2026

Hi Ros,

Thank you so much for your wonderful review!

I'm so pleased to hear that your order arrived promptly and that the products lived up to your expectations.

It made me smile reading that your 11-year-old is loving his new smell! 😜 Helping kids feel confident and excited about looking after themselves is exactly why we created Manly.

Thank you for choosing Manly and for taking the time to share your experience. Your support means so much to our small team.

Callum
Founder, Manly

Resposta da Usemanly

2 de jul. de 2026

Hi Rhys

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how concerning this must have been.

We've reached out to you directly by email and have processed a full refund for your order. We hope this helps resolve the matter as quickly as possible.

Customer safety and satisfaction are extremely important to us. While individual sensitivities can vary, we take every concern seriously and appreciate the opportunity to address it.

If you have any additional questions or need further assistance, please don't hesitate to reply to our email—we're always here to help.

Callum
Founder, Manly

Resposta da Usemanly

1 de jul. de 2026

Hi Gayle,

Thank you so much for your wonderful review.

It means so much to hear that your sons are loving the products. Knowing they're enjoying using them and that they're making a difference is exactly why we created Manly.

I'm also incredibly grateful for your kind words about Anabel. She genuinely cares about every customer, and I'll be sure to pass your feedback on to her. I know it will make her day.

Thank you again for your support and for being part of the Manly community. It truly means the world to our small team.

Callum
Founder, Manly

Resposta da Usemanly

1 de jul. de 2026

Hi Sonny,

Thank you so much for your lovely review.

It means a great deal to hear that both you and your grandson are enjoying the products.

When I started Manly, the goal was to create products that help young people build healthy hygiene habits with ingredients parents and grandparents can feel good about. Hearing that we've made a positive difference for your family is incredibly rewarding.

Thank you for your support and for trusting Manly. It truly means the world to our small team.

Callum
Founder, Manly

Resposta da Usemanly

1 de jul. de 2026

Hi Kirstie,

Thank you so much for taking the time to leave a review.

I love hearing that both your husband and your 11-year-old are enjoying the Body Wash and Deodorant. It's always great to know the products are being enjoyed by the whole family.

It did make me smile hearing that your son goes through his Body Wash so quickly! It sounds like he's really putting it to good use. A pump is a great idea to help control how much he uses each shower.

Thank you as well for your kind words about the scent. It means a lot to our small team to know the products are making a difference.

We really appreciate your support and hope to keep looking after your family for many years to come.

Callum
Founder, Manly

Resposta da Usemanly

1 de jul. de 2026

Hi Penny,

Thank you so much for your wonderful review.

Reading your feedback genuinely means a lot to me.

I'm especially pleased to hear that our customer service made such a positive impression. We work hard to make sure every customer feels looked after, so it's incredibly rewarding to know you had such a great experience.

It's also fantastic to hear that you've found the ordering process easy and that the subscription makes it simple to stay stocked up without ever running out.

The best part of your review is hearing that your son loves using the products and feels better because of them. That's exactly why we created Manly, to help young people feel more confident every day.

Thank you for your support and for being part of the Manly community. It truly means a lot to our small team.

Callum
Founder, Manly

Resposta da Usemanly

27 de jun. de 2026

Hi Alicia,

Thank you so much for your wonderful review.

Reading feedback like this genuinely makes my day.

I'm thrilled to hear that you've had such a great experience, not only with our products but with our customer service as well. Knowing that your son absolutely loves the brand is exactly why we started Manly in the first place.

Thank you for trusting us and for being part of the Manly community. Your support means the world to our small team, and we'll keep working hard to deliver products and service you can count on.

Thanks again for your kind words!

Callum
Founder, Manly

Resposta da Usemanly

27 de jun. de 2026

Hi Felicia,

Thank you so much for taking the time to leave such a wonderful review.

It means so much to hear that your 9-year-old loves having products that are just for him. Helping kids feel confident and excited about looking after themselves is exactly what we hoped to achieve when we created Manly.

I'm also delighted to hear you're enjoying the scent and that the deodorant is working so well without staining clothes.

Thank you for your support and for trusting us with your son's daily routine. We truly appreciate you being part of the Manly community.

Callum
Founder, Manly

Resposta da Usemanly

27 de jun. de 2026

Hi Kimberly,

Thank you for taking the time to leave a review, and I'm so sorry that we've let you down.

Waiting over three weeks for an order, especially after checking in several times, is understandably frustrating, and I sincerely apologise for both the delay and the lack of timely fulfilment. This isn't the experience we want any customer to have.

Over the past few weeks we've experienced an unexpected surge in demand, which unfortunately caused delays to some orders. While that explains what happened, it doesn't change the fact that you've been waiting far longer than you should have.

If you could please reach out to us directly with your order number, I'd love the opportunity to personally look into your order and do everything I can to get this resolved for you as quickly as possible.

Thank you again for your honest feedback. We truly value it, and we hope to have the opportunity to make this right.

Callum
Founder, Manly

Resposta da Usemanly

26 de jun. de 2026

Hi there,

Thank you so much for taking the time to leave a review.

I'm so pleased to hear your son is enjoying the products and that he loves the scent. It's great to know they're fitting into his routine.

I also really appreciate your feedback about the bottle sizes. We completely understand that active teenagers can go through products quickly, especially if they're showering more than once a day. Feedback like yours is incredibly valuable, and we'll certainly pass it on to our team as we continue to develop our range.

Thank you again for your support and for choosing Manly.

Callum
Founder, Manly

Resposta da Usemanly

21 de jun. de 2026

Hi Erika,

Thank you so much for taking the time to leave such a fantastic review.

Reading feedback like yours genuinely makes my day. I'm so pleased to hear that we exceeded your expectations and that you've been happy with the products, the delivery, and the customer service you've received.

We're a small Australian business with a big mission to create products that genuinely help families, so hearing that you'd highly recommend Manly means more than you know.

Thank you again for your support and for being part of the Manly community. We truly appreciate it.

Callum
Founder, Manly

Resposta da Usemanly

19 de jun. de 2026

Hi there,

Thank you so much for taking the time to leave a review.

I'm delighted to hear that your order arrived well packaged and that you're enjoying the fresh scent of the products.

I also really appreciate your patience with the delivery time. We experienced an unexpected surge in demand, but we're continuing to improve our fulfilment times and truly appreciate your understanding.

It's wonderful to hear that our team was able to answer your questions promptly, and thank you for recommending Manly. Feedback like yours means a lot to our small team.

Thanks again for your support!

Callum
Founder, Manly

Resposta da Usemanly

18 de jun. de 2026

Hi there,

Thank you so much for your kind review.

It means so much to hear that your family are such big fans of Manly.

From the very beginning, our goal has been to create natural, effective products that parents can feel confident putting in their kids' bathrooms. Knowing that your son enjoys using them and that you have peace of mind about the ingredients is exactly why we do what we do.

Thank you for trusting us and for being part of the Manly family. We truly appreciate your ongoing support.

Callum
Founder, Manly

Resposta da Usemanly

18 de jun. de 2026

Hi there,

Thank you so much for taking the time to leave such a thoughtful and honest review.

Firstly, I'm thrilled to hear that the products have lived up to your expectations and that the deodorant and body wash are doing exactly what they promise. It's also fantastic to hear that your son loves the wipes!

At the same time, I'm genuinely sorry that your experience with the delivery and missing free gifts wasn't what it should have been. We know how disappointing it is when an order doesn't arrive exactly as expected.

If you haven't already, please reach out to our support team about the missing scrubber. We'd be more than happy to make things right for you.

Thank you as well for your patience and understanding. As a growing Australian business, we've had periods of exceptionally high demand, but we're continually improving our fulfilment processes to provide a much better experience.

Your support and understanding truly mean a lot to us, and we're grateful that you're willing to give us another opportunity. We look forward to providing you with the experience you deserved from the very beginning.

Callum
Founder, Manly

Resposta da Usemanly

18 de jun. de 2026

Hi Carol,

Thank you so much for your wonderful review.

I'm delighted to hear that your grandson loves the products and that you're now on your third bundle. Knowing that families continue to come back to Manly is one of the biggest compliments we could receive.

I'm also glad you were able to take advantage of one of our bundle discounts. We love being able to make it easier for families to keep their teens stocked up with products that are natural and that they genuinely enjoy using.

Thank you again for your continued support. It truly means the world to our team.

Callum
Founder, Manly

Resposta da Usemanly

17 de jun. de 2026

Hi there,

Thank you so much for your kind review.

I'm thrilled to hear that you're happy with the scent and that you feel confident knowing the products are made without the unnecessary ingredients that so many parents worry about.

We created Manly to give families a natural option that works, so hearing that you feel comfortable using it for your grandson means a lot to us.

Thank you again for your support and for taking the time to share your experience.

Callum
Founder, Manly

Resposta da Usemanly

16 de jun. de 2026

Hi Maria,

Thank you so much for taking the time to leave such a wonderful review.

It's fantastic to hear that your son's room is no longer battling the dreaded teen funk, his hair is feeling healthier, and most importantly, that he genuinely feels clean and confident using the products.

Feedback like this is exactly why we created Manly. Helping teens feel good about themselves while giving parents peace of mind with natural products means the world to us.

Thank you for your support and for trusting us with your son's daily routine. We're incredibly grateful to have you as part of the Manly family.

Callum
Founder, Manly

Resposta da Usemanly

Atualizado em 15 de jun. de 2026

Hi Jill

First and foremost, we sincerely apologize for the frustration and inconvenience this situation has caused.

After reviewing your orders, I can confirm that the delay occurred because one of the items included in your first order—a complimentary gift—was temporarily out of stock. Unfortunately, this caused the entire shipment to be delayed longer than expected while we waited for inventory to arrive.

We completely understand how frustrating it must have been to see a second subscription order processed while you were still waiting for your first order to be delivered.

To resolve this, our team has already canceled both orders and processed full refunds for both the first and second order. At this time, we no longer have your funds, and the refunds have been submitted back to your original payment method. Depending on your bank, it may take a few business days for the funds to appear in your account.

We also want to reassure you that we are a legitimate company and certainly not a scam. While we made a mistake in how this order was handled, we take full responsibility for the experience and have issued the refunds accordingly.

Again, we are truly sorry for the inconvenience and disappointment this has caused. We appreciate your patience and understanding, and if you have any questions regarding the refunds, please don't hesitate to reach out.

Kind regards,

Callum
Founder, Manly

Resposta da Usemanly

15 de jun. de 2026

Hi Jamie,

I'm very sorry to read about your experience and completely understand why you feel frustrated.

After reviewing your account, I can confirm that your subscription has now been cancelled and there will be no future charges moving forward.

I can also confirm that refunds have been processed for your orders. Our support team has reached out to you and worked to resolve this matter as quickly as possible.

I understand that this situation has caused a loss of trust, and for that I am sincerely sorry. The last thing we ever want is for a customer to feel unheard or feel that they have been unable to get an issue resolved.

While I appreciate that this experience has been disappointing, I do want to assure you that we have taken action to address your concerns by cancelling the subscription and processing the refunds requested.

On behalf of the team, I apologise for the inconvenience and frustration this has caused. We genuinely appreciate that you gave Manly a try and are sorry that your experience did not meet the standard we strive to provide.

Kind regards,

Callum
Co-Founder

Resposta da Usemanly

10 de jun. de 2026

Hi there,

Thank you so much for sharing your experience.

Reading feedback like this is exactly why we created Manly. Those teenage years can be tough enough without having to worry about body odour and feeling self-conscious around friends, school, and everyday life.

I'm so glad to hear that the products have helped your son feel more confident and that he's enjoying the full routine. It means a lot to know we're helping families find a natural alternative that actually works.

Thank you for your support and for trusting us to be part of your son's daily routine.

Callum
Founder, Manly