Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... Ver mais
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Localização
Trocar localizaçãoCannock Road 122, WV10 0AF Wolverhampton, England, GB
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Veja o que dizem as avaliações
The process was quick and straightforward, with clear updates throughout. Communication was good, and any questions I had were answered promptly. Sarda was helpful during the purchase, making things e... Ver mais
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The team at V12 Sports and Classics Wolverhampton were friendly and professional. They made sure I felt looked after during the process. Josh explained everything clearly, which made things much easie... Ver mais
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Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response... Ver mais
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Detalhes da empresa
Escrito pela empresa
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Informações de contato
Cannock Road 122, WV10 0AF, Wolverhampton, England, Reino Unido
3,7
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly and helpful staff good…
Friendly and helpful staff good customer care
16 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your kind words and five-star rating, Bilal. We're delighted to hear you found our staff friendly and helpful, and that you were pleased with the customer care at V12 Sports and Classics Wolverhampton. We hope to see you again in the future!
Purchased my Audi A4 Avant from V12…
Purchased my Audi A4 Avant from V12 sport's and classics Wolverhampton very friendly and welcoming great customer service.
28 de julho de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your kind review, Mr Allen. We're delighted to hear you had a friendly and welcoming experience at V12 Sports and Classics Wolverhampton. We hope you enjoy your Audi A4 Avant and look forward to seeing you again in the future!
Fantastic and efficient
Very friendly helpful staff, explained everything very clearly. Was very suprised to be driving my car home 2hrs after arriving at the showroom. Can only highly recommend. Thank you to all the staff involved
14 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Hi Amanda, thank you for your wonderful review and five-star rating! We're thrilled to hear that our friendly and helpful staff made your experience at V12 Sports and Classics Wolverhampton so smooth and efficient. Driving your car home just two hours after arriving is fantastic! We greatly appreciate your recommendation and will pass on your thanks to the team. Best regards, V12 Sports and Classics Wolverhampton.
Second car I have brought from v12
Second car I have brought from v12. First was from the Hinckley branch this time from Wolverhampton. Both pleasant experiences really. Richard was really helpful sorting out the px values etc and went out of his way felt like wasted a bit to much of his time when we decided against it. Car seems nice although it’s only been a few days. Wolverhampton is far less pushy than th Hinckley branch when it comes to trying to sell extras made it a much more pleasant experience
12 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your review, Neil. We're delighted to hear that you had a pleasant experience with us at V12 Sports and Classics Wolverhampton. It's wonderful to know that Richard was so helpful and that you appreciated the no-pressure approach at this branch. We hope you continue to enjoy your new car and look forward to assisting you again in the future. Best regards, V12 Sports and Classics Wolverhampton.
Fantastic experience dealing with V12…
Fantastic experience dealing with V12 Sports and Classics, purchasing my car.
Tony was first class throughout, as was Simon dealing with the car tax side of things too.
Couldn't be more pleased with my purchase of a Volvo V40, they went above and beyond guiding me with everything, and have the peace of mind of a 3 month warrenty, and AA aproved inspection beforehand.
Many thanks to everyone at the Wolverhampton site, I will be recommending to others, and will be my first choice when purchasing my next vehicle.
Thanks again and kind regards
John.
11 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much, John! We're thrilled you had a fantastic experience at our Wolverhampton site. Tony and Simon will be pleased to hear your kind words. Enjoy your Volvo V40 and we truly appreciate the recommendation. Looking forward to seeing you again!
I exchange my car which is was still on…
I exchange my car which is was still on finance.Easy procces with w12 sport and classic realy nice people to talk and help is well.They done everything I was ask.Apriciate and recomend Is my 3 times I buy car from them always good experience will go again for 100%.Thanks w12 sport and classic
5 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Hi Marian, thank you for your fantastic review and for rating us five stars! We're delighted to hear that you found the process of exchanging your car smooth and that our team at V12 Sports and Classics Wolverhampton was able to meet your expectations. It's wonderful to know you've had consistently great experiences with us over the years. We truly appreciate your loyalty and recommendation and look forward to assisting you again in the future!
Terrible aftersales
Terrible aftersales. Bought a BMW iX from Wolverhampton which came with two "keys" one was a traditional key and one a card "digital" key, which came in an envelope marked spare key. When I queried whether there should be an additional traditional key was told "no - the card is the second key".
Once I got home I tried to register the card key to the vehicle (required to get it to work) which wasn't possible as two traditional car keys are required to be in the vehicle to register the card as a security measure.
I queried this with aftersales. It is clear that I bought a car which was stated to have two keys and the sales documentation shows this. However it transpires I bought a car with one key and one worthless piece of plastic which they told me was the second key.
After repeatedly asking for aftersales to remedy this situation they completely refused to properly engage, stating that I have received what I was meant to at time of sale - which is clearly incorrect.
8 de setembro de 2025
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your feedback. We're sorry to hear about your frustration and appreciate the opportunity to clarify.
The BMW iX was sold with two keys: one traditional key and one digital card key. This setup is standard for many modern vehicles, and the difference between the two would have been explained at the time of purchase. The card key is designed to work as a secondary access method, and while registration may require both traditional keys in some cases, this is a manufacturer-specific security feature—not something we control.
We understand your disappointment and regret that this wasn’t clearer during your aftersales experience. However, the vehicle was supplied with the correct key set as described and documented at the point of sale.
We remain committed to supporting our customers and welcome any further questions you may have.
Kind regards,
V12 Sports and Classics Wolverhampton
Excellent overall experience
Excellent overall experience. Helpful friendly and knowledgable sales rep Josh (Wolverhampton branch) and smooth efficient purchasing process with Simon. Vehicle was exactly what I wanted and purchase with part exchange completed on the day. From arriving to view vehicle to driving home in it…. 3 hours.
5 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your glowing review, Sam. We're delighted to hear about your excellent experience at V12 Sports and Classics Wolverhampton. It's fantastic that Josh and Simon provided such helpful and efficient service, ensuring a smooth purchase process. We hope you enjoy your new vehicle, and we look forward to welcoming you back in the future!
Great service
Great service. Good trade in value for my car.
Second time I have used this Company,
Would recommend to all.
4 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your fantastic review and recommendation, Paul. We’re delighted to hear you had a great experience with us again at V12 Sports and Classics Wolverhampton. We look forward to assisting you in the future!
Very helpful staff
Very helpful staff, who were able to answer all questions that I had with regard to the vehicle I had chosen. (2019 Range Rover)
31 de agosto de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for the five-star review, Nick. We’re delighted to hear that our team at V12 Sports and Classics Wolverhampton was able to assist you and answer all your questions about your 2019 Range Rover. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
As soon as i left the garage my car…
As soon as i left the garage my car started making problems with gear shifting and when i take it to the mechanic he said gearbox is faulty and garage should know about this fault they sold you a faulty car.
Worst experience.
3 de setembro de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Dear Mr Kumar,
Thank you for sharing your feedback. We are truly sorry to hear about the issues you have experienced with your vehicle. Please contact our Aftersales team directly so we can look into this matter further and work towards a resolution.
Kind regards,
V12 Sports and Classics Wolverhampton
Very good service and friendly staff…
Very good service and friendly staff would definitely recommend
31 de agosto de 2025
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Hi Ian, thank you for the fantastic five-star review! We're delighted to hear that you received very good service and found our staff friendly. Your recommendation means a lot to us. Best regards, V12 Sports and Classics Wolverhampton.
The past couple of weeks we went there…
The past couple of weeks we went there both assistant looked after us I'm sorry about the names . The first time we went there were so many cars we could not decide which one we wanted. Then we kept looking on v12 website. Until Friday we came across a Fiat 500 so we booked that for a test drive . When we got to v12 we changed our mind and went for a better car and the price was just right
31 de agosto de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your wonderful review, Mr Taroo Ram. We’re delighted to hear that both our assistants took good care of you during your visits to V12 Sports and Classics Wolverhampton. It’s great to know you found the perfect car at the right price, and we hope you enjoy many happy miles ahead. If you need any further assistance, we’re always here to help!
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your wonderful review, Mr Mariga! We’re thrilled to hear that you found our staff brilliant. Your kind words mean a lot to us, and we hope to see you again at V12 Sports and Classics Wolverhampton.
Do not trust that V12 vehicles are AA…
Do not trust that V12 vehicles are AA approved.Less than 24h after purchase, I had to call breakdown assistance as car was smoking and lights on dash. My local mechanic would not touch the car as it has multiple fault codes and was not road worthy. It took over 3weeks and a lot of phone calls, emails, stress and tears before V12 agreed to accept the car back with a full refund. Olivia Lucas and Ryan Massey in the Aftersales team were very helpful and suppirtive throughout the process. They are the only assets to the company.
V12 Wolverhampton are quick to smile and take the money but ignore any problems that arise after.
NO CUSTOMER CARE!!!!!!
7 de agosto de 2025
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Hi Eve, thank you for your feedback. We're genuinely sorry to hear about the difficulties you experienced and appreciate you acknowledging the support provided by our Aftersales team - we're glad they were able to assist you through the process.
Just to clarify, all post-sale support is handled by our dedicated Aftersales team based at our head office. This ensures consistency and proper handling of any issues that arise. Our branch teams focus on the sales process, while Aftersales are specially trained to manage any concerns after purchase.
We understand how stressful this situation must have been and are pleased we were able to reach a resolution. If there's anything further we can do, please don’t hesitate to get in touch.
Kind regards,
V12 Sports And Classics
Yeah great service from Simon and the
Yeah great service from Simon and the. Guys all went smooth I am happy
27 de agosto de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Hi Baljit, thank you for the fantastic five-star review! We're delighted to hear that Simon and the team provided you with great service and that everything went smoothly. Your satisfaction means a lot to us. Best regards, V12 Sports and Classics Wolverhampton.
Thank you Richard
23 de agosto de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your review and the five-star rating, Mrs Alexe. We’re delighted to hear your appreciation for Richard’s assistance. If there’s anything else we can help you with, please don’t hesitate to reach out. Best regards, V12 Sports and Classics Wolverhampton.
The Best stuff
23 de agosto de 2025
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your review and five-star rating, Nicola! We're delighted to hear your positive feedback and are glad you had a great experience at V12 Sports and Classics Wolverhampton. Best regards!
I do not recommend.
Extremely poor communication and service. I drove over an hour to this dealership, fully intending to purchase a vehicle after a test drive, only to be informed it couldn’t be sold due to faulty brakes. In addition, the car had serious issues with the shock absorbers and front suspension, which would require very costly repairs. No apology was offered for the wasted time, fuel, or effort, and the staff showed no concern whatsoever.
I strongly advise against purchasing from V12. The lack of professionalism, care, and accountability is unacceptable.
Please do not respond with a generic request to email you — it adds no value and only highlights how little the customer experience matters here.
24 de agosto de 2025
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Dear Alicia,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience at V12 Sports and Classics Wolverhampton. We understand how frustrating it must have been to travel such a long distance, only to feel let down by the service you received.
We sincerely apologise for the inconvenience caused and for not meeting your expectations. Your concerns regarding the lack of communication, professionalism, and accountability are being taken seriously, and we will address them with our team to ensure improvements are made.
Kind regards,
V12 Sports and Classics Wolverhampton
CHECK BEFORE BUYING
I see many reviews with many stars, but you don't have to have total trust like I did. I got my driving license a year ago, and I found the car I wanted at this company. I went with my husband to see it, not just from the pictures, and we liked it. They told me that everything that was necessary and important had been changed in the car, and that the MOT had been successfully passed. I checked with my husband, and indeed the car had passed the MOT two days before I bought it (two days ago I called to say that I wanted to come see the car, and they told me that I could come after two days because there were many customers for viewing). In a year, I haven't driven very much, a maximum of 4 miles per day (work - home 2 miles). I live in a quiet area and on a street without potholes or other impediments. I talked to my husband, and seeing that the company that did the MOT on the car is very famous, we didn't go to check anything. When you are fair in life, you think that all people are the same ..... The time has come to do the MOT after a year, and I was surprised to see that the car had an old problem with the front of suspension. Specifically, both front lower arms (left & right) and both front drop links (left & right). When I did the paperwork to buy it, the seller insisted a lot that I get an extended warranty from a company for 2 years. He told me that they insure absolutely everything on the car, even the door handles. I also tried to make a claim for the rear window because I can't demist the window in the winter, but they don't cover this (I bought the car in the summer), and they don't cover the problem I have when I did the MOT this year. I was lied to about the warranty, because they don't cover me with this problem, and lied to about the MOT, that the car doesn't have any problems. In the future, I will be more careful with everything I buy. I don't believe absolutely everything you are told, CHECK!
18 de agosto de 2024
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Dear Luly,
Thank you for taking the time to leave your review and share your experience. We strive to ensure all our vehicles meet the highest standards before they leave our dealership, and we aim to provide clear and transparent information during the sales process.
We’d like to clarify that the vehicle did pass its MOT at the time of sale, and unfortunately, we cannot be held responsible for issues that arise a year later. MOTs assess roadworthiness at a specific point in time, and wear and tear can develop over the course of regular use.
We do agree that it’s important to carefully review the inclusions and exclusions of any warranty policy. These details were provided at the time of purchase to help ensure transparency.
We appreciate your comments and hope this helps clarify the situation.
Kind regards,
V12 Sports and Classics Wolverhampton
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