Vanguard World UK Avaliações 

336
O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been very pleased with my Vanguard camera case but unfortunately the case was damaged coming through baggage reclaim at the airport. The small pressure escape valve beneath the handle was brok... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Vanguard Alta Sky 42 and could not be happier with it. My genre is mainly birding but also landscape so I needed something to hold a long lens and others also. I use OM Systems and thi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered Grey Vanguard Veo Active 53 via amazon - excellent bag. Very versatile, well made and comfortable. Can carry loads of gear - camera, lenses overnight gear. Unfortunately ordered the grey back... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. Replaced a part without any quibbles whatsoever. Great value for quality products too.

Detalhes da empresa

  1. Loja de artigos para fotografia

Informação fornecida por fontes externas variadas

VANGUARD is a global leader in high-quality, award winning photo-video accessories (tripods, monopods, ball heads, camera bags and cases) and sporting optics (binoculars and spotting scopes).


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

336 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(336)

47 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The tripod I bought is faulty

The tripod I bought is faulty. No one has offered to help. I have asked for a return. No one has got back to me. Worst tripod I’ve ever owned. Can’t wait to get rid of it. Not impressed by your customer service.

26 de fevereiro de 2024
logotipo da Vanguard World UK

Resposta da Vanguard World UK

Hi Stephen

My apologies for the inconvenience you have faced. It certainly does not meet the levels of consumer care that we pride ourselves on.

On checking our records, your email arrived on 27th February at 10:41pm and was forwarded to our consumer care team member at 9:38am on 28th February. Normally that team member would respond with 48 hours (normally less).

Unfortunately that individual is currently off sick, and so I am unable to check what action was taken. We are human and we can make mistakes (I suspect this is one of them), but please could you quickly double check your junk folder, as sometimes emails get lodged in there.

In the meantime, hopefully the conversation we have had will resolve the issue in the coming days

Ian at Vanguard

Avaliado com 5 de um total de 5 estrelas

Another great shooting accessory from Vanguard.

My second shooting tripod from Vanguard, the aluminium Endeavour is a well designed, well made item, incorporating their own GM-70 aluminium rubber lined clamp. In use, it has just the right amount of weight to be stable, without being too heavy to carry around.
An all round great product that I would reccomend to any shooter.

Doug (DBP Pest Control)

DBP Pest Control

15 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Vanguard have great quality bags

I won a competition with the Disabled Photographers’ Society of which Vanguard Sponsor.
I choose to use my winnings buying one of their camera bags.
Great multi function bag.with plenty of storage for my lenses and camera.

7 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Faultless

Faultless, the shipping and arrival was faster than expected, the item was securely packaged too.

The purchased item is stunning quality and great value for money, would buy again from Vanguard without hesitation.

6 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Had an outstanding customer service experience

Had an outstanding customer service response at the Photography Show from Vanguard.
Bought a travel tripod last year that had a few issues and chatted in passing about it on their stand.
Manager remembered my emails and gave me a brand new updated CF model there and then.
Didn't expect that especially as I only originally had the Alu version, for once words failed me.
Thank you

17 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I had an issue with my old tripod model and needed an Arc Swiss head for my L bracket. These guys provided great information and a discount code for the ball head needed. Amazing service

8 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Professional and efficient service.

My Endeavor binoculars required some work on the eye piece and a new cover. The replacement part was handled swiftly, whilst Neil dealt efficiently with the repair. I would not hesitiate to recommend this company and their products. Their aftercare was second to none.

18 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Warranty claim superbly dealt with

I had a slight issue with a couple of twist locks not locking properly on my Vanguard Alta Pro2+ 263AB100 Tripod. As a landscape photographer, this tripod has been in constant use in all sorts of weather from the Highlands of Scotland to the coast of Northumberland and beyond. It is an essential piece of kit and had been working so well for me. Fortunately, it was still under warranty (just!) and Neil at Vanguard dealt with my claim very quickly. I thought I would have to return the tripod for repair and pay delivery costs etc. However, Neil was able to organise a replacement. To my surprise, I will be the very proud owner of a VEO 3+ 263AT, which is a considerable upgrade. I was so happy, I purchased a VEO BH-160S ball head to go with it. I can't thank Neil and Emma at Vanguard for this amazing customer service and I look forward to using my new kit when it arrives. A review on here of my new setup will be forthcoming as you would expect.

11 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good empowered staff and quality products.

The staff were great. The replacement binoculars were despatched and received rapidly, and when the batch was found to be faulty they immediately replaced them with an upgraded model, refunded the postage and most importantly kept me advised of the situation. I would wholeheartedly recommend their optical products and laud their customer service.

14 de outubro de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais