Van Mildert Avaliações 

1.042
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After reading some reviews I am absolutely shocked … I’ve been using this company for a long while and I never ever had any issues in term of getting the wrong product or even in term of returning... Ver mais

Avaliado com 5 de um total de 5 estrelas

Van Mildert is an excellent store that we often use - quality products at reasonable prices. I've never had need to speak to their Customer Service department before, but my request was dealt with imm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Truly a great company to order from. Probably the best online fashion shop out there. Purchased a pair diesels at great price that arrived super quick. But that’s not the best bit…. They were packed i... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. também em
  3. Loja de Acessórios de Moda
  4. Loja de Calçados
  5. Loja de moda feminina
  6. Loja de moda masculina

Sobre Van Mildert

Escrito pela empresa

Van Mildert is an award winning premium fashion retailor stocking a range of designer womenswear & menswear, footwear and accessories.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.042)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Received the wrong colour item

Received the wrong colour item in the box with the correct colour description. Completed online form and provided images/proof. Received an email asking for the photos if already provided, then when I responded explaining this wasn’t replied to for 2 days. I then asked if someone could get back to me. Was then contacted asking for order number name and postcode which they already had from the initial form online. Then was told the item was out of stock and asked if I’d returned the shoes yet. I hadn’t returned shoes as I hadn’t been told what to do next, and expected to receive the correct item. The website still has the item for sale in the size I selected so they haven’t even removed it from the website to prevent this happening again. So I am still to receive either the correct item or a refund or a payment to cover me returning the wrong item. Disgusting customer service.

19 de outubro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Good afternoon, 

Thank you for your feedback, 
I am truly sorry to hear of the issues highlighted above. 
Please reach out via one of of our platforms and we can assist further with
this. 



Kind Regards, 

Charlotte

Avaliado com 2 de um total de 5 estrelas

Service and delivery was great

Service and delivery was great
Tried to apply Outlet20 but web page did not recognise it , both items in sale

11 de outubro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

H i Jamie,


Thank-you for leaving this review.


I am sorry to hear you experienced an issue using the promotional code, I
appreciate how disappointing this must be.


I have reached out via email to assist with this review.



Kind regards
Abbie

Avaliado com 1 de um total de 5 estrelas

Item received with security tag still…

Item received with security tag still attached, therefore I had to go to a sports direct store to have this removed before I could wear the product.

3 de outubro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Hi Josh,

Thank you for providing us with your review.


We are very sorry to hear that your product was received with a security tag
still intact and we realise how disappointing and frustrating this may be for
you.


We would like to improve your experience with us and have reached out to you via
email to discuss this further; please look out for this arriving shortly.


Kind regards,
Louise

Avaliado com 1 de um total de 5 estrelas

Cancelled order

Let me place my order, took payment and then cancelled half my order. Wouldn’t let me change my order so I then had to make a second and pay for postage again.

19 de setembro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Hi Sami,

Thank you for taking the time to leave your review. 

I am sorry to hear that half of your order was cancelled. I can understand the
frustration. 


I have reached out via email to assist with this further. I look forward to your
reply. 


Kind Regards

Curtis
Advisor
Customer Services 

Avaliado com 3 de um total de 5 estrelas

postage is expensive I did receive the…

postage is expensive £6.99!!!!! I did receive the next day but it wasn't urgent and don't feel I should be forced to pay a premium delivery service

9 de setembro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Hi Simon,


Thank you for taking your time to leave this review of your experience. 


I'm sorry to hear that you're unhappy with a delivery fee's and do appreciate
your feedback. 


I will be sure to pass this feedback on for you. 


Thank you for shopping with Van Mildert.


Kind regards 

Cory

Avaliado com 1 de um total de 5 estrelas

Wrong size and customer service is very…

Wrong size and customer service is very poor via website chat very slow and advisor not answering the questions I think they enjoyed that not helpful not recommending this

10 de setembro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Hi,

Thank you for taking the time to leave this review.


I am sorry to hear you have received the incorrect size and are unhappy with the
customer service received.


I have now reached out for contact details to assist.



Kind Regards,

Maddie
Customer Service

Avaliado com 3 de um total de 5 estrelas

Different from the picture

I just opened my package and found out the sneakers are the same but all black. In the picture it had the sole white but it came all black. Also the letters moschino were supposed to be white but they’re also black. They’re cool but it’s not like the picture.

13 de setembro de 2022
logotipo da Van Mildert

Resposta da Van Mildert

Hi Guillermo, 


Thank you for taking the time to leave us a review.


We're sorry to hear that you have received an incorrect item and apologise for
the inconvenience caused.


We've reached out via email in order to look into this for you.


If we can be of any assistance in the meantime, please do not hesitate to
contact us.


Kind Regards

Janine
Customer Services

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