Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Ver mais
A empresa respondeu
After reading some reviews I am absolutely shocked … I’ve been using this company for a long while and I never ever had any issues in term of getting the wrong product or even in term of returning... Ver mais
Van Mildert is an excellent store that we often use - quality products at reasonable prices. I've never had need to speak to their Customer Service department before, but my request was dealt with imm... Ver mais
A empresa respondeu
Truly a great company to order from. Probably the best online fashion shop out there. Purchased a pair diesels at great price that arrived super quick. But that’s not the best bit…. They were packed i... Ver mais
Escrito pela empresa
Customer Service Opening Hours
(All Times are GMT)
Contact us via Customer CareUnit A, Brook Park East, NG20 8RY, Shirebrook, Reino Unido
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Received the wrong colour item in the box with the correct colour description. Completed online form and provided images/proof. Received an email asking for the photos if already provided, then when I responded explaining this wasn’t replied to for 2 days. I then asked if someone could get back to me. Was then contacted asking for order number name and postcode which they already had from the initial form online. Then was told the item was out of stock and asked if I’d returned the shoes yet. I hadn’t returned shoes as I hadn’t been told what to do next, and expected to receive the correct item. The website still has the item for sale in the size I selected so they haven’t even removed it from the website to prevent this happening again. So I am still to receive either the correct item or a refund or a payment to cover me returning the wrong item. Disgusting customer service.

Resposta da Van Mildert
Service and delivery was great
Tried to apply Outlet20 but web page did not recognise it , both items in sale

Resposta da Van Mildert
Fast service. I placed the order on 4 Oct and received the item on 10 Oct at my US address.
Item received with security tag still attached, therefore I had to go to a sports direct store to have this removed before I could wear the product.

Resposta da Van Mildert
Clothes didn’t fit, they were far too big and after paying postage I had to pay an additional £15.40 to return them
Let me place my order, took payment and then cancelled half my order. Wouldn’t let me change my order so I then had to make a second and pay for postage again.

Resposta da Van Mildert
Very quick size of item exchange very efficient super fast delivery
postage is expensive £6.99!!!!! I did receive the next day but it wasn't urgent and don't feel I should be forced to pay a premium delivery service

Resposta da Van Mildert
Wrong size and customer service is very poor via website chat very slow and advisor not answering the questions I think they enjoyed that not helpful not recommending this

Resposta da Van Mildert
I just opened my package and found out the sneakers are the same but all black. In the picture it had the sole white but it came all black. Also the letters moschino were supposed to be white but they’re also black. They’re cool but it’s not like the picture.

Resposta da Van Mildert
Always top quality and delivered on time only slight criticism is the cost of delivery
Great service very happy with clothing - always professional
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