It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
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Veja o que dizem as avaliações
Venus fashion has always been my go to shopping site. I have been a customer since 2008. I loved the trendy styles and I loved the affordable prices the most. Everything I ordered fit perfect.... Ver mais
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very sat... Ver mais
A empresa respondeu
Overall great experience. A little tricky to guess the right size but I'm a petite so most companies don't have petite size charts. Delivery was fast and tracking was on point. Love the colors and ver... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contato
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,9
Bom
1 mil avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Cancel a order
Company doesn't honor customers. Placed a order cancelled within seconds and contacted several times to cancel and they didn't honor it called and they wouldn't. Not very people friendly and rude.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Anita. We’re really sorry to hear about your experience. We strive to offer excellent customer service, and we regret that we didn’t meet your expectations this time. Our policy doesn’t allow us to cancel orders once processed, but we understand your frustration and value your feedback. Please send us an email at socialsupport@venus.com, so we can look into this further.
Returns
Other companies do not charge for returns, Venus does. Will not shop with them again.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Virginia. While we do charge a return fee for refunds, we do waive this fee if you choose to receive a Venus Wallet (store credit) or exchange your item. We appreciate your understanding and hope we can serve you again in the future!
My favourite on line women's clothing site ever!
My favourite on line women's clothing site. Excellent quality and style varieties. Venus is not a "Fast Fashion" low quality site. I have owned pieces from Venus for years. Quality 5 stars!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Susan! Thank you so much for the kind words! We're happy to hear you're loving our quality and styles. We appreciate your continued support and look forward to serving you again!
Terrible the next morning everything…
Terrible the next morning everything was 50% off. Feel
Robbed!!!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Debra. We're sorry for any inconvenience. We frequently run various sales and promotions, and we understand how frustrating this can be. Please send us an email at socialsupport@venus.com so we can look into this for you.
My experience with Venus was excellent
My experience with Venus was very nice. I love the quality of the clothes. The site is user friendly. I received my items in a timely fashion. I highly recommend this merchant.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Jay! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us and love the quality of our clothes. It’s also fantastic to know that you found our website user-friendly and received your items on time. We truly appreciate your recommendation and look forward to serving you again soon!
Good business plan and excellent customer service!
You are usually on time and when not you give a reason via email or text. The new system of how we go about returning items makes it so easy that you don’t mind taking a chance on something you’re not sure about.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Judy! Thank you for your thoughtful feedback! We're so glad to hear that you’ve had a great experience with our shipping and return process. It's wonderful to know that our new return system has made shopping with us even easier. We truly appreciate your support and look forward to continuing to provide you with excellent service!
Resposta da VENUS Fashion Inc.
Hi Nancy! Thank you so much for your wonderful feedback! We're so happy to hear that you love everything you've bought from Venus. We truly appreciate your continued support and look forward to bringing you more styles you’ll love!
Resposta da VENUS Fashion Inc.
Hi! Thank you so much for your kind words! We’re thrilled to hear you had an easy shopping experience and love the clothing. We appreciate your support and look forward to serving you again soon!
The sale prices were very good.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Rhonda! Thank you for your feedback! We're so glad to hear that you were happy with our sale prices. We strive to offer great value to our customers, and we appreciate your support!
I love venus
I love venus! I didnt know about them until recently and I am loving everything. I got a super cute and well made sweater, and I also bought sparkly sexy new years eve dress from them I can't WAIT to wear!!! its a fun brand and pretty inexpensive. LOVE THEM!
19 de novembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Shari! We're so glad you're loving Venus! Your sweater and New Year's Eve dress sound amazing—we hope you have a blast wearing them! Thanks for sharing your excitement with us!
Understand before you buy that every…
Understand before you buy that every single item you return....even shipped together is charged 6.95...or something like that per item. So if you order 4 pairs of jeans like I did, they are going to take around 30 dollars of your money.
Hell I told the customer representative that one pair I wanted to keep but they had a large flaw in them. He said just reorder them!!! So I was charged for returning a defective item, and I have to repurchase.....don't think that will happen!!! And your money isn't returned in 24 hours.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Linda, thanks for your feedback. If you return all items together, only one return fee is charged. This fee is waived if the item is defective, exchanged, or if you choose a Venus Wallet (store credit) instead of a refund to the original payment method. We’d be happy to look into your return and refund further. Please send us your order details at socialsupport@venus.com, and we’ll assist you!
Do not get there credit card & clohes are from Shein
Do not get there credit card. It is awful trying to close it. They continue to bill you. Took 3 calls to customer service and still a late fee to get them off my back. Also their clothes are terrible. I see the same ones on Shein for half the price. So Shein is basically their wholesaler. It's all from China.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Brandy! We’re sorry to hear about your experience with the credit card and the challenges you faced with customer service. We understand how frustrating this can be, and we apologize for any inconvenience caused.
Regarding our clothing, we want to clarify that we do not source our products from Shein. Our items are carefully selected from various global suppliers to ensure we offer the best quality and stylish options at the best prices for our customers. We value your feedback and are always working to provide a better shopping experience.
If there’s anything else we can assist with, please don’t hesitate to reach out directly.
There sizing is all wrong
There sizing is all wrong, the measurements do not match their product. Their return and exchange policy is obsurd as well with their intential misleading size chart. Their customer service is a joke and does not assist with issues and makes up excuses they cant provide proof for.
27 de novembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! We’re really sorry to hear about your experience and we truly apologize for any frustration caused. We understand how important accurate sizing and helpful customer service are when shopping, and we’re genuinely sorry that we didn’t meet your expectations in these areas.
We take your concerns seriously and want to make this right. Your feedback about the sizing chart and return policy is important, and we’ll be happy to take your comments into consideration as we continue to improve and grow.
Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better experience in the future.
Ordered a coat told 3 Days 6 days still…
Ordered a coat told 3 Days 6 days still waiting asked for refund no response
Asked to send a coat as I’m freezing I want my money back screwed over
NO COAT A FREEZING CUSTOMER WITH NO WINTER COAT SAD trust me really bad experience
21 de novembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Glen! We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s never our intention to leave a customer without their order. We sincerely apologize for the delay in receiving your order and for the lack of response regarding your refund request.
We take your feedback seriously, and our team is working hard to address this issue. Please contact us directly at socialsupport@venus.com with your order details, and we will do everything we can to resolve this promptly, whether it’s processing your refund or ensuring you receive the coat you ordered.
Thank you for your patience, and we’re truly sorry for the inconvenience this has caused.
Venus new site sucks
I have been shopping at venus for years but this new website is hard to use then they canceled all my personal information like my wishlist. I keep attempting to order but every time I'm away from the site they take my items out of the bag. I just brought some cute stuff from Amazon instead. The return policy is stupid now. All these new rules that are supposed to make the company more money by making being a client harder reminds me of shoe dazzle. I just canceled them after like 10 years. There are too many places to buy clothes from please venus make the website easy to log in and use, leave stuff in my cart, let me run my favorites lists, up that return policy and keep selling great clothes. That's it or you will loose clients because of this site and unnecessary practices. Also telling your clients that they can reach out to customer support is laughable because why. I don't want to have to deal with you customer support to spend my money...im on to the next. You deal with customer you support, we don't want points or another program to keep up with. I just want to buy clothes.
20 de setembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with our website and policies. We understand how important it is for shopping to be seamless and easy, and we’re really sorry that we haven’t met your expectations in these areas. Your comments about the website usability, wishlist, and cart issues are being taken seriously, and we are working hard to improve the overall experience for our valued customers.
We also appreciate your thoughts on our return policy and customer support. We know these changes can be frustrating, and we’ll certainly take your feedback into account as we continue to evolve.
We hope you’ll give us another chance in the future, as we truly value your long-time support. Thank you for your honesty, and we wish you the best with your future shopping experiences. If at any time you need to contact us, you can e-mail us at socialsupport@venus.com for assistance.
I used to love shopping Venus
I used to love shopping Venus. Now I get all these alerts and advertisements and cannot get into new website. Just get a blank page with new website but no access or it. Very frustrating!
2 de novembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Lisa! We're sorry to hear you're having trouble with the new website! Please email us at socialsupport@venus.com, and we'd be happy to assist you further.
Love shopping at Venus
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very satisfied.
28 de outubro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Nancy! Thank you so much for your kind words! We're happy to hear that you love shopping with us and appreciate your support. We strive to provide great quality and value, and it’s wonderful to know we’re meeting your expectations. Happy shopping!
Scam alert
I got scammed into signing up into a subscription to Venus unlocked, and wasn’t even aware that I did until a year later . I hadn’t even heard of Venus unlocked. Until I noticed a $18.55 charge on my credit card . I hardly buy anything off of Venus ,and would never get use out of a subscription that cost almost $20.00 a month just to save 10% on a $50.00 item . It makes no sense. So in other words It cost me over $200.00 to save $5.00 .😠. Be careful when you buy off of Venus ,because ,I truly feel scammed .
25 de outubro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Norma. We're sorry to hear about your experience with the Venus Unlocked subscription. We understand your frustration and want to help. You can cancel your subscription by calling us at 844-776-0342, or by emailing your cancellation request to CustomerService@VenusUnlocked.com. You can also manage your subscription by signing in at VenusUnlocked.com.
Gave Misleading Information…
He was helpful as far as the happy returns and the credit into my venus wallet.
He assured me the 40% off I had in my cart would be valid the next day so I could use my credit towards the purchase.
It expired that night so I was unable to use my credit and place my order.
Not happy.
14 de outubro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Shelly! We're glad to hear that our team member was helpful with the Happy Returns process and your credit. We're sorry to hear about the trouble with the promotion! We'd be happy to look into this for you. Please send us an email at socialsupport@venus.com, so we can look into this further.
DO NOT use their credit card
DO NOT use their credit card. They will make fraudulent charges to steal your money. I used to like Venus, but am done with them. Not to mention, you can't speak to anyone in customer service in the USA so it's a big runaround mess.
29 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! We’re very sorry to hear about your experience and understand your frustration. Your concerns about fraudulent charges and customer service are important to us. Our customer service is available by phone 8:00AM EST - 11:00PM EST Monday through Friday. Additionally, there is a separate customer service line for the bank that services your card. You may contact Comenity Bank at 855-839-2900 8 am - 9 pm EST Monday through Saturday. We will be happy to assist you get to the bottom of this issue.
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