It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
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Veja o que dizem as avaliações
Venus fashion has always been my go to shopping site. I have been a customer since 2008. I loved the trendy styles and I loved the affordable prices the most. Everything I ordered fit perfect.... Ver mais
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very sat... Ver mais
A empresa respondeu
Overall great experience. A little tricky to guess the right size but I'm a petite so most companies don't have petite size charts. Delivery was fast and tracking was on point. Love the colors and ver... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contato
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,9
Bom
1 mil avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First
First, I’d like to say I’ve been buying clothes from Venus for roughly 20 years. I’ve always had a great experience with the quality of clothes as well as the fit excluding a couple of items here or there that might’ve not fit exactly how I’d like them. I placed an order to Venus a couple months ago and the items did not fit how I liked so I returned them. Venus has always had a free return policy until just recently they’re charging almost $12 to return an item. First they say it’s $8.99 but then they say it was a promotional shipping so they charge you additional money for a return. Shame on me because last time when I ordered, I said that was it. I’ll never order from Venus again, but silly me I forgot. I just had another order deliver from them and need to return the items. Their quality of clothes used to be amazing. I still have dresses from years ago that I wear and still get tons of compliments on that. They have held up well and look just as good as the day that I bought them. However, these last two orders and more specifically this last one, the quality of items is HORRID. The dresses that I got do not fit over my chest and I actually ordered a size up. Their sizing is way off the quality the seams the fit is all trash lately. Their dresses now remind me of the clothes, my teenage daughter orders from SHEIN. THIS IS VERY DISAPPOINTING FROM VENUS. I WILL NO LONGER BE ORDERING CLOTHES FROM THEM AS THEY CHANGED SOMETHING THAT THEY’RE DOING OR THEIR MANUFACTURING COMPANY AND IT’S SOME OF THE WORST CLOTHING THAT I’VE EVER SEEN COME FROM THIS COMPANY.
Extremely disappointed as a longtime customer.
20 de setembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Kelly! Thank you for being a loyal customer and for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet your expectations. To clarify, our return fee is now $8.95, which is lower than the previous combined fees for returns and promotions. We understand the importance of transparency, and we also offer the option to waive return fees if you choose a VENUS Wallet credit instead of a refund, so you can continue shopping with us.
As for product quality, we work with a variety of manufacturers to offer a wide selection of styles, and we’re always looking for ways to improve. Your input is valuable, and we will pass your feedback along to our team. Please email us at socialsupport@venus.com with more details so we can look into this further.
changed return policy
My initial order had a 90 return policy, need to exchange but they switched it to 30 days so now I am stuck with this dress. Lame they should consider it under the same time frame (old policy) since the initial order was made during that time. Looking for some where else to shop once again.
16 de setembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Seven, thank you for reaching out and sharing your concerns. We understand how frustrating this situation can be, especially when policies change. We want to make this right for you, so please send us an e-mail to socialsupport@venus.com, and we’ll review your specific circumstances.
TERRIBLE company.
Terrible company with overpriced cheap fashion, horrendous customer service, and THEY REFUSED to honor my gift certificate for returned items because it expired... which is illegal. I will be filing complaints with the BBB and small claims court because you should treat your customers better and it's time to learn.
5 de setembro de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Elle, we’re very sorry to hear about your recent experience and the issues you’ve encountered. We take your feedback seriously and are committed to resolving any concerns you have. Regarding the expired gift certificate, please reach out to us directly at socialsupport@venus.com, and we’ll review your case to see how we can assist you.
Your satisfaction is important to us, and we want to make things right. We appreciate your feedback and hope to have the opportunity to address this matter to your satisfaction.
They fit and arrived quickly.
I ordered a pair of loose tropical print pants. They fit and arrived quickly. They seem to be fine. I would buy from this company again.
22 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Pam! Thank you so much for your feedback! We’re thrilled to hear that your tropical print pants fit well and arrived quickly. We appreciate your kind words and look forward to serving you again in the future. If you have any questions or need assistance with anything else, don’t hesitate to reach out!
Scam site
Most probably Venus is a scam site. I placed an order & fully payed it with my credit card. A week had passed & they didn’t ship the item. I chatted with their customer service staff for almost a month during which they kept providing info which proved later to be false and all what they said were lies. I requested my money back which they refused to return until I threatened to approach the federal consumer protection office, only then, they initiated a refund. Never deal with a non trusted site which can very easily steal your money.
11 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Nihal, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is not the level of service we strive to provide, and we deeply regret the inconvenience you faced.
It’s important to us that our customers feel confident and secure when shopping with us, so we take your feedback very seriously. We apologize for this experience, and we'd be happy to investigate this issue for you. Please send us an e-mail to socialsupport@venus.com for assistance.
worst customer service in the USA
The only reason I picked 1 star is I couldn't choose 0.
This company has the worst customer support I've ever experienced. Tried to change a delivery address the order sat in their system for 3 days, plenty of time to change it and they told me I must do it through ups which the package goes from ups to usps.
Therefore ups couldn't help.
26 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Rick, we’re truly sorry to hear about the difficulty you experienced with changing your delivery address. We understand how frustrating this situation must be, and we apologize for any inconvenience caused.
Unfortunately, once an order is placed in our system, we are unable to make changes to the delivery address. To help avoid similar issues in the future, we recommend double-checking your address details before finalizing your order. We appreciate your feedback and are committed to improving our processes to better serve you.
Read the fine print!!!!!
Read the fine print!!!!!! I don't like that they will automatically sign you up for Venus unlocked just for using a coupon. Their clothes are cute but Venus unlocked feels a little scammish.
26 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! Thank you for reaching out and sharing your concerns. We're sorry to hear about your frustration with the Venus Unlocked sign-up. Your feedback is important, and we understand how unexpected enrollments can be frustrating.
We strive to make our promotions and membership details as clear as possible, and we apologize if this wasn’t the case. We’re reviewing our communication to ensure it’s more transparent moving forward.
If you’d like to opt out of Venus Unlocked or need any assistance with your account, please send us an e-mail to socialsupport@venus.com for more information and we’ll be happy to help resolve the issue.
why on earth did you get rid of…
why on earth did you get rid of wishlists? what a tremendous inconvenience...Idk of any online shopping sites that don't use wish lists...this is your idea of an "update"? I had many items on my list that I order a bit at a time & it was very helpful, now it's just a huge disappointment & difficult site to use
1 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! We're really sorry to hear about your frustration with the removal of wish lists from our site. We completely understand how valuable they were for managing your purchases, and we apologize for the inconvenience this change has caused.
We’re always working to improve our platform, and feedback like yours is crucial for us to understand the impact of these changes. Your comments will be considered in our ongoing efforts to enhance the shopping experience.
In the meantime, you can add the link to the items you love to your favorites. We appreciate your patience and understanding as we work through these updates.
The new style of clothing is awful
The new style of clothing is awful! Venus used to have cute sexy clothes and now all it is is ugly over sized blah clothes. I have ordered from Venus for at least 10 years and loves the clothes, I have not bought any clothes rom Venus for a year now, very disaaponting!!
16 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you’re disappointed with our recent styles and that they haven’t met your expectations. We value your loyalty over the past 10 years, and it’s important to us that we continue to offer clothing that you love.
Your feedback is incredibly important, and we’ll be sure to pass it along to our design team. We’re always looking to improve, and your insights can help us better understand our customers' preferences.
Order came very quickly which was nice
Order came very quickly which was nice. I do love your suits.
A little disappointed that the regular scoop front seems to be going away as that is my favorite and fits me nicely. It seems like the Bali Classic Scoop Front is replacing it. It's similar, but a bit more skimpy.
5 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! Thank you for your feedback and for sharing your positive experience with our fast shipping and suits. We’re glad to hear you love them!
We’re sorry to hear about your disappointment with the change in our scoop front style. We understand how important it is to find a fit that you love, and we appreciate you letting us know your preference. While the Bali Classic Scoop Front is a new addition, your feedback is valuable, and we’ll make sure to pass it along to our team for consideration.
Excellent company
The price and quality are excellent. They make it super easy to return or exchange. Love their styles. Sizing is accurate
12 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying the quality, style, and accuracy of our products, as well as our easy return and exchange process. Your satisfaction is our top priority, and it's wonderful to know we're hitting the mark.
Pleasure shopping at VENUS
Every time I shop at VENUS it is such a pleasure, I go over everything with my wife and decide to what to buy. There is only one problem. The select is so great it is hard to decide what to buy. We love shopping at VENUS. Thank you so much.
31 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi JT! Thank you so much for your kind words! We're thrilled to hear that you and your wife enjoy shopping at VENUS and find our selection to be both impressive and delightful. We understand that having too many great choices can sometimes make decisions tough, but we're glad to be a part of your enjoyable shopping experience. If you ever need any assistance or have questions about our products, please don't hesitate to reach out. We look forward to welcoming you back soon!
I have been a Venus customer for over…
I have been a Venus customer for over 10 years now and buy most of my clothing from there however tried logging into website today and it told me if the last time I logged in was before August 6th I had to reset my password. Tried to do that and it kept telling me I had to put in code. Did that. Took me to site but never let me change password. Now everytime I login it tells me to reset and I go thru same process. Code and no option to reset. Also noticed that all of my favorites have disappeared and all of my order history is gone. New website is difficult to navigate. I am also very frustrated that I can't see any history or my favorites. It also isn't giving me the option to add favorites. Very disappointed in the new website.
10 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Lori, thank you for your feedback. We're truly sorry to hear about the difficulties you’ve experienced with our recent platform changes. We understand how frustrating it must be to face issues with our website. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Very disappointed
I have been a Venus customer for many years. 2 days ago my app stopped working and I was unable to log in via web browser. After much difficulty, I was finally able to 'reactivate ' my account, due to Venus changing their platform. So, now the app no longer works, I had 9 items in my shopping cart, that are now gone, and my Venus credit card does not work and is not available for me to use.
Customer service has no information as to why my items got cleared from my cart, and no answer as to when the credit card will be available for use. The items that were in my cart are gone. The new website keeps crashing and is impossible to navigate.
I am very disappointed and Venus has just lost a long time customer.
10 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Georgia! We're truly sorry to hear about the difficulties you’ve experienced with our recent platform changes. We understand how frustrating it must be to face issues with your account, shopping cart, and credit card, especially as a long-time customer. Please allow us some time to rectify these issues. We appreciate your patience and would like to make this right for you. Feel free to send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Achat des robes
J aimes bien les robes ,et la qualitée des vêtements
7 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d’apprendre que vous aimez le design, le style et les matériaux du produit. Vos commentaires égayent vraiment notre journée !
Lost a client
I used to buy from them all the time. Any baithing suit I had. Then I order new baithsuits plural from the company. They couldn’t ship it as they realized it’s on back order. I paid $38-39 already for this bikini top. 8 Months kater they finally receive this item & wothout any notice they charged my credit card an additional $58.70. The only item missing was one plain black bikkin top. So $96.70 for 1 bikki top that was originally suppose to be btw $38-39. The excuse was the iteam has gone up in price & shipping. Well if the item has gone up in price shouldn’t you ask clients if they still want it??? Or ship for original price as promised. Why should the client have to pay for extra shipping when the company realizes it is out of stock. I ordered many things that shipped together and you want me tp pay for your negligence. Now I have to wait for it to be shipped to me to ship it back for a refund. If I do not receive money I will report them to visa as scammers. Since when can you charge people without their consent. I will never buy from them again, and I urge you to rethink shopping with them as well. This is horrible customer service.
7 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Lisa, we sincerely apologize for this experience. Typically, when an item is placed on backorder, we do not charge for the item until it is ready to ship. Additionally, the amount that you are charged, should be the same order total that you agreed to pay when you placed the order. To resolve this issue, we’d like to ensure we address the situation promptly. Please contact our customer service team at socialsupport@venus.com so we can investigate this matter further and provide you with a solution, including a refund if applicable.
This is my second review on Venus wear
This is my second review on Venus wear. My first review was not followed up on
5 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you for reaching out and for your feedback. We’re sorry to hear that your first review wasn’t followed up on. We aim to address all customer concerns and ensure a positive experience. If there’s anything else we can do to assist you or if you’d like to discuss this further, please reach out to our customer service team at socialsupport@venus.com.
Beautiful clothes
Beautiful clothes, with fast shipping, and packaged nicely. I’ve shopped at Venus for years. Never disappointed!
1 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Melody, thank you so much for the fantastic feedback! We’re thrilled to hear you love the design, style, and materials of our product. Your satisfaction is our top priority, and it’s great to know we’ve hit the mark!
$16 to return
Will never ever buy from here again. $16 to return an item???
19 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Amanda, we're really sorry to hear about your frustration with the return cost. We strive to make the return process as smooth as possible, but we understand how the cost can be disappointing.
Your feedback is important to us, and we’ll use it to review our return policy. If there’s anything else we can do to assist you or if you’d like to discuss this further, please reach out to our customer service team at socialsupport@venus.com.
Awesome design
Great product love the design and style and materials
3 de agosto de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Senyi, thank you so much for the fantastic feedback! We’re thrilled to hear you love the design, style, and materials of our product. Your satisfaction is our top priority, and it’s great to know we’ve hit the mark!
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