It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
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Veja o que dizem as avaliações
Venus fashion has always been my go to shopping site. I have been a customer since 2008. I loved the trendy styles and I loved the affordable prices the most. Everything I ordered fit perfect.... Ver mais
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very sat... Ver mais
A empresa respondeu
Overall great experience. A little tricky to guess the right size but I'm a petite so most companies don't have petite size charts. Delivery was fast and tracking was on point. Love the colors and ver... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contato
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,9
Bom
1 mil avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great clothes, great customer service!
Most of the clothes I order are fantastic, but when they’re not, returns are simple. I would definitely recommend Venus to a friend!
16 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you so much for your feedback and recommendation! We're delighted to hear that you find our clothes fantastic and that our return process has been simple for you. Your satisfaction means a lot to us. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Venus!
It's a 5 or a 1...maybe a 3 now
It's a 5 or a 1. I've ordered several hundred dollars worth of clothing and they are beautiful. There's only 1 issue. You can't return items without a problem. No customer service for that. Too bad.
A few minutes later...I can have an exchange or credit, not a refund though.
26 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you for your feedback, ET. We're thrilled that you're enjoying the beautiful clothing you ordered! We apologize for any inconvenience regarding our return policy. We understand your concern and strive to make our return process as smooth as possible. We typically do allow returns for a refund, exchange, or store credit within 30 days for items that have not been worn or washed. However, this policy does not apply for final sale items. If you have any additional questions or concerns, please send us an e-mail to socialsupport@venus.com and we'd be happy to assist you.
I LOVED this top
I LOVED this top! Fast shipping too and perfect fit! Thanks!
15 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi! Thank you for your kind words! We’re so happy to hear you loved your purchase and had a great shipping experience. Thanks for choosing us!
I have ordered from Venus for years and…
I have ordered from Venus for years and the products have never failed me, not even once.
21 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Peach! Your satisfaction is our priority, and we're always here to provide you with stylish and quality products. We look forward to serving you again soon!
Choose Venus
Venus has amazing swimsuits and dresses. And I received them quickly. I am happy with my purchase.
19 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
HI Veronica! Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Venus swimsuits and dresses. It's great to know that you're happy with your purchase and that our quick delivery met your expectations.
CHILD SIZES
CHILD SIZES
Sizes are way too small and you are on the hook for shipping! Costumer service is a joke they don't know what they are doing 🙄 I am out $100 and very disappointed! I will be paying to return it just for a refund now not a replacement and I will never purchase from this company again. I have spoken to Venus support over the phone as well as by email same answer! And very unhelpful/ unknowledgeable They kept putting me on hold to look up information and then coming back with nothing.I do not wish to deal with them anymore.It was frustrating and unsatisfying
15 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
We're sorry you were not happy with your purchase. We'd be happy to look into this further. Please send us an email at socialsupport@venus.com, so we can look this up for you.
Good quality, Attractive, Good price!
All the clothing that I bought was great , I have not worn all of it yet, but it’s hanging and everything is fine! I have been buying from Venus for a very long time now and every time I wear something I got from Venus , I get a lot of compliments! Believe me , they have styles for not just young people, but they have some very classy styles for a 64 year old woman which I am! Keep up the good work, Venus!
13 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you so much for your feedback! We're thrilled to hear that all the clothing you bought from us has been great so far. We strive to provide quality items that you'll love wearing. If there's anything else we can do to enhance your shopping experience or if you have any questions, please feel free to send us an e-mail to socialsupport@venus.com. We're here to help!
Classic Blue Suit. Venus Has Everything
I am a loyal shopper of Venus. The clothes are trendy, attractive and good quality. I recently purchased a blue business suit. Not Venus’s usual fare, but it was absolutely gorgeous. The fit was perfect.
25 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Susan! Thank you so much for your kind words and for being a loyal shopper with us at Venus! We're thrilled to hear that you loved the blue business suit you recently purchased. We aim to offer a variety of styles to cater to all our customers' needs, and we're delighted that you found this suit to be absolutely gorgeous and a perfect fit. Your satisfaction means a lot to us, and we look forward to continuing to provide you with trendy, attractive, and good-quality clothing. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us at socialsupport@venus.com. Happy shopping!
DO NOT SHOP HERE
Forget about free shipping or returns! Be aware that if you return an item, not only will you not be refunded the shipping cost, but they will charge you a "return fee". DO NOT SHOP HERE
11 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Tracey. Thank you for sharing your feedback with us. We’re sorry to hear that you were not satisfied with our return policy. To clarify, while original shipping costs are non-refundable, the merchandise itself is fully refundable. Additionally, if you choose a refund, a $6.95 return fee will be deducted from your refund amount. However, to offer you more flexibility, we provide free returns if you opt for an exchange or a VENUS Wallet credit. We hope this helps make your shopping experience more convenient. Please send us an email to socialsupport@venus.com if there’s anything else we can assist you with.
Great products great prices great…
Great products great prices great customer service thru 1800 number.
5 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Theresa! Thank you so much for your kind words! We're glad to hear that you're pleased with our products, prices, and customer service. If you have any more feedback or questions, feel free to reach out anytime!
Resposta da VENUS Fashion Inc.
Hi Anne! Thank you for the wonderful feedback! We're so happy to hear that the swimsuit was a perfect fit for you.
I like Venus clothing
I like Venus clothing. I ordered 2 pair of pants both size 6. One fits perfect, the other is a little big. The tanks I bought didn't have a description. They are cropped and way too short for me. I'm not going to return anything. I may wear the tanks as camis under other tops.
2 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Angela! Thank you for sharing your experience with us! We're glad to hear that you like our items and that one pair of pants fit perfectly. We're sorry for any sizing and item description issues you encountered. Your feedback is valuable, and we'll work to improve our product sizing consistencies and descriptions. We'd be happy to look into these items further, please send us an email at socialsupport@venus.com.
Everything I purchased was better than…
Everything I purchased was better than expected.
28 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Deborah! Thank you for your wonderful feedback! We love hearing that you were happy with your purchases. We appreciate your support and look forward to serving you again soon!
High quality items
High quality items. Always has been. Dependable fit and comfort. Many different styles and colors. I have used Venus for years and will continue to do so! They took me from young adult to mid aged.
2 de julho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Danielle! Thank you so much for your loyalty and kind words! We're so happy to hear that you've enjoyed our items over the years. We look forward to continuing to serve you with great styles and comfort for many more years to come!
Everything I ordered fit perfectly
Everything I ordered fit perfectly. The quality of the clothing is great and I will get many years of use from all that I ordered.
27 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Diane! We love hearing that everything fit perfectly and that you're happy with the quality. Enjoy your new clothes!
I love the style and fit of your…
I love the style and fit of your clothes.
21 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Karen! We're happy to hear that you love our styles and fit of our items. Your support means a lot to us!
I had an account with Venus fashion for…
I had an account with Venus fashion for 5 yrs and paid it all the time and I zero my account and did not use the card for about 3 months and they closed the account. I feel like the company is doing shady business and took the money I worked hard to pay this card. I will never open a Venus credit card and never do business with them again.
Customer of five years
26 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi TT! Thank you for being a loyal customer for the past five years. We’re sorry to hear about your experience with your Venus Fashion credit card account. We understand how frustrating this situation must be and assure you that we strive to maintain transparent and fair business practices. Unfortunately we do not have access to your credit account to view what specifically would have caused the bank to decide to close an account; however, you may contact Comenity Bank in regards to your Venus credit card at the telephone number 1-855-839-2900.
Your feedback is definitely important to us, and we hope to restore your trust in our brand in the future.
Have been a venus customer for 10+…
Have been a venus customer for 10+ years. A couple years ago, you could look in my closet and see mostly venus tags. Boy have times changed. Their clothing styles have gone way down hill and prices keep going up. Ever since they moved their warehouse from Florida to CA, it takes FOREVER to recieve a package! Very disappointed! You've lost a long time customer.
25 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Alisa! Thank you for being a loyal Venus customer for over a decade. We appreciate your feedback and are genuinely sorry to hear about your recent experiences with our products and shipping times.
We understand your concerns regarding the changes in our clothing styles and pricing, as well as the delays in delivery since our warehouse relocation. Your feedback is invaluable to us as we strive to improve our products and services.
We would love the opportunity to regain your trust and address any specific issues you’ve encountered. Please reach out to our customer service team at socialsupport@venus.com so we can assist you further and discuss how we can make things right.
I purchased a swim tankini top
I purchased a swim tankini top. I paid to ship it, $6.95 and since I returned it, I had to pay another $6.95. I will not purchase from them again if I have to pay for a return. Basically, I gave them $15 for nothing. 😡
21 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Lisa, we’re sorry to hear about your recent experience. We understand your frustration regarding the shipping costs associated with your return. At Venus, we strive to provide transparent information about our policies, including shipping fees, to ensure our customers can make informed decisions.
We appreciate your feedback and will take it into consideration as we continually work to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to our customer service team at socialsupport@venus.com.
The site is easy to find what you're…
The site is easy to find what you're looking for. Reviews are also very helpful. Ordering and delivery of the product was fast and efficient. Great shopping experience.
18 de junho de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Rita! Thank you so much for your wonderful feedback! We're thrilled to hear that you found our site easy to navigate and our reviews helpful. We strive to make ordering and delivery as fast and efficient as possible, so we're glad to hear we met your expectations. We look forward to serving you again soon!
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