Vera Bradley Avaliações 

Very disappointing customer service from Vera Bradley.

My daughter ordered a backpack and lunch bag, and within about five minutes of placing the order, she noticed that the shipping address was incorrect. We immediately tried to cancel or correct the order through the website, but there was no option to do so.

We called customer service right away, but no one answered, so we left a message and also sent an email asking them to simply update the shipping address. Their email response said they could not update the address or cancel the order.

When we finally reached someone by phone, we were told they could not do anything because the order had already been processed, even though it had not even shipped yet. Their solution was for us to wait until the package ships, receive the tracking number, and then contact UPS ourselves to see if UPS can change the delivery address.

This makes absolutely no sense. We contacted Vera Bradley within minutes of placing the order, before anything was shipped, and yet their customer service could not make a simple address correction or cancel the order.

What was even more disappointing was the way the situation was handled. The representative was not helpful and did not seem interested in finding a solution. For a company this well known, I expected much better customer service and a much more reasonable system for correcting a simple mistake immediately after an order is placed.

Very frustrating experience, and Vera Bradley seriously needs to improve both its customer service and its order-change/cancellation process.

Horrible store and business overall. I live by an outlet and in the store, on Labor Day week, they advertise entire store ' up to 70%off + additional 15%. And one table has all older Disney patterns and the a sign showing the sale then you go to the checkout and they say it's only 15% off. When I ask about the sign, they said that they are made to put that sign on the table even though those items are not part of the current weekend sales.

I am not sure why there are so many negative reviews. This was my first purchase through Vera and I will tell you 1) the customer service (Teresa) was amazing and 2) the actual delivery of my robe was perfect. I was not sure this would be the case as there was a misdirect with delivery but, Teresa took control and got the item delivered the very next day. Kudos to all!

Edit 5/12: I got my refund! Took 12 days which it was not bad. CS over the phone was nice and helpful. They reply quick on email and asked me to wait a few more days for the refund to come, otherwise I call them back. Relieved I finally got my money back. Moved the stars to 3. Thanks.
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Returned my stuff on 4/30 and waited a week for a refund. Contacted them and two representatives responded and one of them lied to me and said my money is on its way. Waited 3 days and nothing. Was told to wait 2 weeks. Screw that. Filed a claim on paypal. Hope PP can force them to hand over the money.

They take forever to send you a refund. It's been over a month now since I have returned the product and still have not received my refund.

The worst customer service ever. This makes me never want to buy online again at least I can return it if it's in store. This is just ridiculous.

I ordered online and the shipping address auto corrected to another address I didn’t know without me realizing it. They offered me no help. Couldn’t cancel, couldn’t change the address. This was all before the package was even shipped out. So now my $80 worth of Vera Bradley is off to some unknown location and they just didn’t care! Will never be ordering from them again.

This is the second time Vera Bradley website description,visual images and item shown on models..ARE DECEPTIVE AND MISLEADING..THE PRODUCTS ARE MUCH SMALLER AND INFERIOR WORKMANSHIP...DON'T WASTE YOUR MONEY

I was incredibly excited to receive my rucksack backpack in pumice stone with Vera Bradley. But unfortunately, I never received it. Customer service is just okay. I wouldn't purchase anything from this website ever again. Buyer beware.
- Sara L.

I ordered a backpack in advance so it would come in time for school. It's been 4 days since I ordered it and they cancelled my order because they were "out of stock". I'm extremely disappointed. Never ordering from here again.

I didn't receive my order for 400 euros at all and it's impossible to get through by phone, no one answers emails. Fraud!!!!!

Hi appreciate your quality services. Offer more affordable prices please if may ask? Wish the best and thanks!

If I could give less than one, I would. I have been a customer of VB for many years. My kids wanted to buy me a Loungefly backpack for my birthday. I told that I would prefer VB instead. I found a Bancroft backpack I loved. I ordered it on June 18 along with personalization. The price came to $128 including taxes. The bag was priced at $100. I received word that they were having problems with the monogram and offered me a $10 gift card for my troubles. Instead of just shipping the bag without the monogram, they cancelled the order and encouraged me to order it again. When I went to do that the bag went up to $150. When I ordered the first time $100 was not a sale price. I feel that these are deceptive practices to make more money on an item. I am so disappointed with this transaction and will be hesitant to order again from them. 😢

Very disappointed with my purchase will be returning. What happen to your quality what I received should have been no more then $10.00 not $50.00. Will never order again you used to have beautiful quality now it’s garbage

Absolutely love this brand and their customer service. I had an issue with a bag last week. They allowed me to send pictures of the item and the damage and were able to give a a replacement. I have called into customer service a few times in the past and they have simply have just shown kindness every time I will definitely keep buying Vera Bradley products. :)

In today’s hyper-competitive retail landscape—where consumers have countless options and high expectations—it’s surprising and disappointing that a brand like Vera Bradley doesn’t invest more in elevating its customer service. Known for its colorful patterns and quilted accessories, Vera Bradley has built a recognizable aesthetic. But a strong brand image is no longer enough to stand out. Service quality is now a make-or-break factor for many shoppers.

With giants like Nordstrom setting the standard for customer care, and newer direct-to-consumer brands offering exceptional responsiveness and personalized service, consumers have grown to expect more. When Vera Bradley falls short—whether through slow responses, unhelpful interactions, or limited post-purchase support—it sends a clear message: customer loyalty isn't a priority. That’s risky.

Especially as younger generations gravitate toward brands that make them feel heard, supported, and valued, the lack of investment in service feels tone-deaf. In a market where people can easily switch to a competitor with a better return policy, friendlier representatives, or faster shipping, poor service isn’t just a weakness—it’s a liability.

If Vera Bradley wants to remain relevant and thrive long-term, it must stop relying solely on its legacy and style. Investing in customer service isn't just good ethics—it’s smart business.

I purchased a very expensive hard sided rolller suitcase and it is coming apart after 3 months. They say the warranty doesn’t cover it! I am a frequent flyer and have had much cheaper suitcases that never did this. Don’t waste your money!!

I have been buying Vera Bradley purses for as long as I can remember. Once one wears out, I buy another one. I went to her website to buy a new purse and all her purses only had TWO pockets in them! I like a purse with six useful pockets.

It took me going through her full catalog to finally find a six pocket purse at the END of her catalog. When it came, it arrived in a plastic bag! It had no stuffing in it to keep its shape and no box.There is a permanent bend in one side of the purse that I can’t get rid of which looks awful. No box and no stuffing caused that bend! I’ll never buy another Vera Bradley purse! Beware! Change in quality.

I'm just tired of Vera Bradley not making beautiful bags anymore if I wanted leather and plastic bags I would buy coach and those MK or whatever they are and it's not that I don't have the money to it's just they don't feel my soul with the magic that used to be filled by Vera Bradley you really need to change and go back to the way it used to be because you're losing so many customers even my 9-year-old granddaughter begs for my older Vera Bradley bags and wants me to leave them all to her because she loves him her mother and her fight over who's going to get Grandma's their Bradley bags because the ones that I don't use I keep in storage totes nice and neat I even had a closet built just for my Vera Bradley handbags and luggages but now I'm not going to pay money every time I've bought new ones they tear up not even a year that they last you can't wash them they'll become rags it used to be you could wash them over and over in the past and I talked to a lot of clients owning a business granted I'm a barber shop but their wives come in girlfriends come in and everybody talks about the downfall of Vera Bradley when the subject comes up because y'all are missing what made Vera Bradley so special The price was just right back then the colorful materials that wasn't cheap leather or ugly plastic it was beautiful bold colorful statement pieces that no matter how smashing your outfit could be that bag was catching and stealing all the attention but not anymore hell it looks like crap you can buy at Walmart now I've actually seen some of Vera Bradley's old knockoffs in Walmart nobody wants to own that.

it's been a few yrs since I've purchased anything from them since a very bad experience. I only purchased things for gifts as I always thought their stuff looked like diaper bags....not that there's anything wrong with that

I been rocking with Vera since 2012
On my birthday this year Nov. 18, I walked into a Vera store to redeem my b
Day coupon, which I use every year and found out I had to spend $100 to use it. Ist of all Vera does not respect the foot traffic. Your store was empty. I'm with Kate spade now. I found a great price on a wallet which, I came to your store to buy.