Vets Now - Ipswich Avaliações 

33
O TrustScore é 4.5 de um total de 5

4,5

1 Tommy Flowers Drive, IP5 2BZ Kesgrave, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The staff and vet were very helpful, the vet very informative, explaining possible reasons for my dogs illness and possible ways to recovery and after delivering the treatment, kept in touch to see... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Another emergency during the Easter weekend with our elderly cat. She was treated expertly and we were able to take her home the following day. The vets we saw spent some time with us explaining he... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My dog was very ill on Sumday morning. I took him to Vets Now at Kesgrave. They were efficient, caring and kind. Initially they were going to keep him in 24 hrs but then phoned and said I could col... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

So expensive, charged £55 for. £10 medication, total bill huge, also cut skin when shaving him for bloods left nasty rash, very disappointed but what choice do you have on a Sunday when your dog is u... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Ipswich

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

  • 1 Tommy Flowers Drive, IP5 2BZ, Kesgrave, Reino Unido

  • 01394 547079

4,5

Excelente

O TrustScore é 4.5 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(33)

1.971 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Professional and Caring

Our little dog became quite ill suddenly late Saturday evening and Vets Now were there for us. Options were discussed and costs clearly explained in advance. There was very little waiting time, even though they were already extremely busy. He was kept in overnight, treated and watched over, and restored to us much improved. All involved were extremely caring at a very anxious time, and we are very grateful.

17 de setembro de 2023
Avaliação não solicitada
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Carol, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

It Was a Bank Holiday and we needed a…

It Was a Bank Holiday and we needed a vet. Vets Now were on hand thankfully. Wouldn't want to use them too regularly because of costs but they were all very good.

27 de agosto de 2023
Avaliação não solicitada
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi, thanks for taking the time to leave us a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com

Avaliado com 5 de um total de 5 estrelas

The vets were waiting for us and worked…

The vets were waiting for us and worked very quickly to see my dog, they were clear with what they had done and with ongoing advice.

1 de setembro de 2023
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Resposta da Vets Now - Ipswich

Hi Claire, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Great experience

I am really great full for the care and service provided by by both the receptionist and the vet in which I had encounters with and how friendly they were towards me and especially there care they gave towards my rabbit throughout the night.

23 de julho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi there, thanks for taking the time to leave us a review. We’ll be sure to pass on your encouraging feedback to our team.

Avaliado com 5 de um total de 5 estrelas

Lovely staff!

Lovely staff when we arrived, everything explained well. So easy to get an appointment too. Very happy!

7 de julho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Mrs Taylor, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 2 de um total de 5 estrelas

Vet did nothing!

The vet passed on information to help me decide whether I wanted to see her as an emergency or not, however, the information given at the end of the appointment which could have been passed on before would've meant that I would've waited until morning. Also in the appointment, the vet said what needed to be done to check if my dog was ok or not after inhaling a grass seed, but made my daughter do it. She didn't examine my dog or perform the task or anything then said what could've been said before and I was charged £320! The receptionist was very nice though.

6 de julho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Jenny, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

High quality care

Very efficient, considerate care by the vet and on duty receptionist at Kesgrave. Friendly, concerned and extremely helpful. Thank you

3 de julho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Henry, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

They were very kind and understanding…

They were very kind and understanding and got moving very quickly regarding my dogs health. They also explained everything thoroughly every step of the way.

2 de julho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi there, many thanks for your kind review. I'm glad we could be there for you both.

Avaliado com 1 de um total de 5 estrelas

So expensive

So expensive, charged £55 for. £10 medication, total bill huge, also cut skin when shaving him for bloods left nasty rash, very disappointed but what choice do you have on a Sunday when your dog is unwell, takes advantage of people when they are totally vulnerable, morally so wrong

12 de junho de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Warren, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

Emergency appointment

We came in on an emergency appointment and the staff were incredible. They instantly looked at my little boy and kept me updated every step of the way, as well as being lovely.

26 de maio de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Jane, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Top recommendation

Got me an appointment straight away, really polite & helpful vet & receptionist. Thorough health check and diagnosis plus reassurance, very happy with all aspects of care.

8 de maio de 2023
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Hannah, thank you for sharing your positive experience.

Avaliado com 5 de um total de 5 estrelas

Another emergency during the Easter…

Another emergency during the Easter weekend with our elderly cat. She was treated expertly and we were able to take her home the following day.
The vets we saw spent some time with us explaining her treatment and the cost involved. Luckily she is insured.
A problem with our cat's calcium levels was discovered and the vet promised to phone us about a specific blood test after she had contacted the laboratory.
Very pleased with Vets Now and their excellent service.

7 de abril de 2023
Avaliação não solicitada
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi there, thanks for taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Professional and helpful

Professional and helpful. Offered me an online consultation. How my cat was at the time the advice was spot on. He worsened the next day and was taken in as a semi emergency and 2 diagnoses made. The friendly compassionate vet gave advice correct at the time

30 de março de 2023
Avaliação não solicitada
logotipo da Vets Now - Ipswich

Resposta da Vets Now - Ipswich

Hi Juliette, we really appreciate your kind words. 

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