This was a birthday treat which lived up to expectations. We flew from Bristol. All very friendly yet professional. Perfect weather conditions. Mike and ground staff were very efficient, Landi... Ver mais
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Brilliant experience on a perfect day. Our wedding anniversary. Very professional and well organised. The flight was cancelled once due to adverse weather conditions but that made it extra special as... Ver mais
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After many cancellations I finally took the flight to the sky today. Amazing crew Gary so informative as our pilot and dad and son team On the ground an absolute delight getting us all involved before... Ver mais
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Have had medical problems and have needed to extend booking time for Virgin Balloon flights. Spoke to Lynn today who was very accommodating and pleasant and extended my booking period by 6 months. Ver... Ver mais
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Detalhes da empresa
Escrito pela empresa
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Informações de contato
Jesson House, TF3 3BD, Telford, Shropshire, Reino Unido
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excelente
6 mil avaliações
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Fab flight
Knowledgeable, friendly and excellent staff from setting up, the flight and putting away balloon. Brilliant pilot who pointed out lots of places of interest, very experienced and very funny.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Carol,
Thank you for the lovely review!
We’re so pleased you enjoyed the whole experience, from watching the balloon go up to helping pack it away. It’s great to hear your pilot kept you entertained while pointing out the sights too. The views are wonderful, but a few good jokes always help! :)
We’ll pass your kind words on to the crew, it will make their day!
The Virgin Balloon Flights Team
It’s hard to say this but a bit disappointed
It’s hard to put this as that, cause it could have been an amazing experience.. but spending over £400 for 2 tickets, and then on the actual day we could fly people dropping off people were offered tickets for £70 hop in now.
We were meant to fly from Alton and see Winchester New Forest etc., but went from Dunsford, which wasn’t that exciting. it was a special 60th birthday treat . But we were packed into the basket like sardines, and being the smallest I couldn’t see much cause I couldn’t move much. So it’s hard to say what this was …
The pilot was very informative and knew his stuff , but feel I would have rather waited for an Alton one and with less people in the bucket so you could move around and see things .,
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Anita,
Thank you for sharing your feedback.
We’re sorry your 60th Birthday Flight didn’t feel as special as it should have. You were looking forward to flying from Alton, so we understand why the views from Dunsfold were disappointing. We’re also sorry you felt too crowded in the basket to enjoy the views properly.
The £70 price that may have been offered at the last minute by the pilot would have been purely to fill spaces that would otherwise have been left empty. We understand that would have felt frustrating after paying over £400 for your two vouchers and we want to reassure you that this doesn't reflect the true value of the experience.
We’re glad the pilot was informative, but we appreciate that the flight fell short of what you’d hoped for and didn't meet your expectations and for this we sincerely apologise.
We appreciate the honest feedback and assure you that this will be passed on to the pilot and the relevant team here at VBF HQ.
Thank you for flying with us and if you would like to discuss anything further then please feel free to reach out to us at customerservice@virginballoonflights.co.uk.
Kind regards,
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi Jonathan,
Right on! We love to read this!
Thank you for the 5 stars, we really appreciate it ;)
The Virgin Balloon Flights Team
Friendly
Friendly, informative,safe, fun and professional. Everything they should be and more.
Prosecco ending was a lovely surprise. Sarah, Chris and Alistair, lovely warm people. As was the whole group of similar age but everyone got stuck in with preparation and putting balloon away. What a 5 star experience.
Well worth the wait.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Elaine & Vince,
Thank you for the five stars! We’re so glad the flight was worth the wait. It sounds like the whole group got stuck in, so that prosecco was well earned 🥂
We’ll pass your lovely words on to Sarah, Chris and Alistair - it will make their day and their heads swell ;)
Thanks for flying with us!
The Virgin Balloon Flights
The pilot and ground crew were amazing
The pilot and ground crew were amazing, so friendly and helpful, informative, enjoyed mucking in with them, and a laugh.
Perfect weather, was well worth the wait, would definitely do it again ,
All in all a great experience.
Thankyou x
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Thank you for your sweet review! x
We’ll tell the pilot and crew you called them amazing, once we’ve worked out how to stop it going to their heads.
We’re glad the weather finally behaved itself and that you had such a good laugh mucking in. We’d love to have you back so you know where we are if you fancy a little Frequent Flyer discount ;)
Thanks for flying with us!
The Virgin Balloon Flights Team
Virgin Balloon Flights are The Best!!
Yesterday afternoon we took a Virgin Balloon Flight from Huntingdon Racecourse and it was Brilliant!
Peter, the Pilot, Luke and Steve made the whole experience unforgettable. I expected to enjoy the flight but to be involved with setting up the balloon and then packing it away at the end was really enjoyable. Peter was excellent with the Health & Safety aspects of the flight, making us all aware of what we should do and when. The Ground Support Team were terrific and the photos and videos are really good. I highly recommend this Virgin Balloon Flight Experience.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi Anne,
Thank you for the lovely review!
Peter, Luke and Steve will be delighted to read this review. We’re so glad you enjoyed the whole afternoon, including the setting up and packing away. You may have accidentally joined the ground crew! ;)
It’s great to hear you felt well looked after and got some brilliant photos and videos to remember the flight for years to come!
Thank you for flying with us :)
The Virgin Balloon Flights Team
Booked first time with no cancellations…
Booked first time with no cancellations due to weather. Absolutely enjoyed the trip it was fantastic! Went up from Evesham, Landed smoothly, thoroughly enjoyed it. Thank you to our pilot Russell
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Pippa,
First booking and straight up in the air, the weather was clearly on your side! We’re so pleased you had a fantastic flight with us from Evesham and a smooth landing.
We’ll pass your thanks on to Russell, it will make his day!
Thanks for this review and for flying with us! :)
The Virgin Balloon Flights Team
A professional flight
A professional flight, clear explanation of what was happening and why. Great to be part of the “hands-on” team with preparation and packing.
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi John,
Thank you!
We’re glad the team kept you in the loop and that you enjoyed getting stuck in. Packing the balloon away is a bit less glamorous than the flight, but you’ve certainly earned your place on the crew! ;)
Thanks for flying with us!
The Virgin Balloon Flights Team
Brilliant experience
Brilliant experience. Perfect flight with excellent pilot.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Brilliant, perfect and excellent are three words we love to see in our customer reviews!
Thank you so much and we're glad you had a great time flying with us! :)
The Virgin Balloon Flights Team
Chris was a particularly entertaining…
Chris was a particularly entertaining and passionate pilot. Very unfussy too in briefings.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Thanks for the lovely review!
We’ll pass this on to Chris. We agree he’s incredibly passionate about ballooning and we're so glad you found him entertaining too!
Thanks for flying with us and taking the time to leave a review :)
The Virgin Balloon Flights Team
lovely flight but was very surprised at…
lovely flight but was very surprised at the level you had to help to get the balloon ready as the majority of passengers were in advancing years.
gloves should have been given to the ones holding the ropes during blow up of the balloon
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Sandra,
Thank you for your review.
We’re glad you enjoyed the flight, but we’re sorry the preparation caught you by surprise. We do explain on our website what’s involved in the experience, including helping the crew with the balloon, though we understand it can feel like more work than expected when you’re there.
We also appreciate your point about gloves for passengers holding the ropes and will pass that feedback to the team. The flight should leave you with lovely memories, not sore hands! ;)
Thank you again and we're glad you had a lovely time!
The Virgin Balloon Flights Team
Fabulous experience
Excellent staff, on time, magical experience, friendly group. Sarah was informative and friendly, no question was a silly question. The presseco and orange juice was greatly received after packing up the balloon. Would do it again 🙂
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Andrew,
Thank you for your lovely review!
We’re delighted you had such a magical flight. Sarah is a fantastic pilot and knows her stuff! Sounds like you’d certainly earned that prosecco or orange juice after all the setting up and packing away!
You're welcome back in our basket any time! :)
The Virgin Balloon Flights Team
First time for us on the Virgin hot air…
First time for us on the Virgin hot air balloon at Evesham location. It was interesting to see how the balloon is blown up. You just imagine everything ready and you get on the balloon. We didn't realise lot of work goes into this.
We had a lovely time in the air, Russell Collins was very informative and kept the group amused. Think everyone should have this experience once in their lifetime.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Leela,
Thank you for the four stars!
We’re so glad you enjoyed your first flight from Evesham. The balloon does take a little more setting up than “unfold, blow, fly”. Our crew certainly wish it were that easy! 😂
We’ll pass your lovely words on to Russell. It’s great to hear he kept everyone informed and entertained along the way.
Fancy joining us again so that we can earn that 5th star? ;)
The Virgin Balloon Flights Team
The boys were great and flight was…
The boys were great and flight was fantastic
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Ashlea-Jade,
Thanks so much! We’ll tell the boys you thought they were great. Please bear with us while they spend the rest of the week reminding each other 😂
So glad you had a fantastic flight with us!
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi Gary,
From top experience to top review!
Thank you very much and we glad you had a great time with us!
The Virgin Balloon Flights Team
Brilliant ballooning!
Brilliant ballooning - we thoroughly enjoyed our sun rise flight! The experience and knowledge that Nobby our pilot shared made it extra special. The location was perfect.
16 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Anita,
Thank you! Getting up for a sunrise flight is much easier when the view does all the heavy lifting. 🌅
We’re glad you loved the location and Nobby’s local knowledge. We’ll pass your kind words on to him.
Thanks again!
The Virgin Balloon Flights Team
Well organised
Well organised, pilot was friendly & fun. Amazing views & fantastic take off & landing.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Sara,
Thank you for the lovely review and the four stars! ⭐⭐⭐⭐
We’re glad you enjoyed the views, the pilot and the take-off and landing. Sounds like the only thing that didn’t quite take off was our fifth star! 😉
Thank you for flying with us and for taking the time to leave this lovely review.
The Virgin Balloon Flights Team
This flight was great & weather was…
This flight was great & weather was brilliant
11 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi James,
Thank you! A great flight and brilliant weather? We’d love to take credit for both, but we can only claim one 😉
We're so glad you enjoyed it!
The Virgin Balloon Flights Team
The location was brilliant (Rutland…
The location was brilliant (Rutland water) the pilot Matt was friendly, experienced and reassuring. Felt safe and enabled us to enjoy the flight. It’s important to note that you may experience several cancellations but it really is worth the wait.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Lynda,
Thank you for the lovely review!
Rutland Water really knows how to show off from above, doesn’t it? 🎈
We’re glad Matt helped you feel safe and relaxed enough to enjoy the views.
Thanks for sticking with us through the cancellations too and we’re so pleased the flight was worth the wait!
The Virgin Balloon Flights Team
Great experience lovely views.Matt our…
Great experience lovely views.Matt our pilot very entertaining and informative.But a shame and disappointing we didn't get to fly from the location we wanted.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Martin,
Thank you for the review!
We’re glad you enjoyed the views and Matt’s running commentary :)
We’re sorry you couldn’t fly from the location you’d hoped for, and understand why that was disappointing. We’re pleased you still had a great time in the air with us regardless.
Thank you for taking the time to leave a review and for flying with us.
The Virgin Balloon Flights Team
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