This was a birthday treat which lived up to expectations. We flew from Bristol. All very friendly yet professional. Perfect weather conditions. Mike and ground staff were very efficient, Landi... Ver mais
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Brilliant experience on a perfect day. Our wedding anniversary. Very professional and well organised. The flight was cancelled once due to adverse weather conditions but that made it extra special as... Ver mais
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Have had medical problems and have needed to extend booking time for Virgin Balloon flights. Spoke to Lynn today who was very accommodating and pleasant and extended my booking period by 6 months. Ver... Ver mais
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After many cancellations I finally took the flight to the sky today. Amazing crew Gary so informative as our pilot and dad and son team On the ground an absolute delight getting us all involved before... Ver mais
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Detalhes da empresa
Escrito pela empresa
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Informações de contato
Jesson House, TF3 3BD, Telford, Shropshire, Reino Unido
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excelente
6 mil avaliações
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Resposta da Virgin Balloon Flights
Hi,
Thanks for the lovely review!
We’re so glad you had a wonderful time and that everything was explained clearly. The only thing we can’t quite put into words is the view from up there! 🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
Everything was perfect!
We were so lucky on our first attempt to fly that the weather and conditions were perfect. That led to an unforgettable experience, but I have to mention the pilot Robert and his crew, particularly his son Lucas. They couldn't have done enough for us and were so experienced, Robert doing over 5,000 flights. We felt we were in safe hands and learnt so much from him during the flight.
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Tara,
First attempt and perfect weather....what a great combo! You certainly picked a good day to take to the skies! 🎈
We’re so pleased it was unforgettable. Robert, Lucas and the crew will love seeing your kind words. Robert has collected quite a few stories over the years to share up there!
Thank you for flying with us.
The Virgin Balloon Flights Team
Wonderful and serene
An excellent experience! The crew were both friendly and informative. Sarah our pilot was brilliant. She explained everything well, answering questions and giving great explanations as we went along. The location and flight were easy to get to and directions/instructions easy to follow. Although the landing was a bit bumpy, Sarah managed expertly. Helping to put the balloon away added to the fun of the experience.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Julie,
Thank you for the wonderful review!
We’re so glad you enjoyed your flight with us! We’ll pass your kind words on to Sarah and the crew. It sounds like Sarah made the bumpy landing feel like part of the adventure! We're glad you enjoyed helping pack the balloon away too and embraced the whole experience🎈
Thank you for flying with us!
The Virgin Balloon Flights Team
I'm very happy with the result
My issue was dealt with politely, promptly and with understanding. I'm very happy with the result.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi Pete,
Thank you for the lovely review!
We’re so pleased we could sort things out quickly and make the whole process feel a little lighter and easier.
Your kind words have given our team a lift! 🎈
The Virgin Balloon Flights Team
Great empathy and support
Great help when asking for refund after fathers illness
24 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi Adrian,
Thank you for your kind review.
We’re so sorry to read that your father is unwell, and we’re glad our team could make the refund process a little easier for you.
Wishing you and your family all the best and we appreciate you taking the time to leave this review under the circumstances ❤️
The Virgin Balloon Flights Team
Oswestry
Staff didn't engage immediately when they knew passengers had arrived albeit it early.
Rest of trip wonderful
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Sarah,
Thank you for your review!
We’re so sorry to read that our team didn’t greet you straight away when you arrived. We’ll certainly pass that feedback on.
We’re glad the rest of your trip was wonderful and that things went up from there! 🎈
If you would like to discuss further then please don't hesitate to get in touch with us with your voucher details at customerservice@virginballoonflights.co.uk.
Thanks again for your feedback and for flying with us.
The Virgin Balloon Flights Team
Chris was an excellent pilot
Chris was an excellent pilot, Very informative and friendly. Made the whole experience enjoyable
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Chris will certainly be flying higher when he reads this! 😄
We’re so glad his friendly welcome and commentary made the experience even better.
Thanks for sharing your review and for flying with us!
The Virgin Balloon Flights Team
Great being in the air albeit shorter…
Great being in the air albeit shorter than I thought. 90 minutes wait to be picked up was a bit disappointing.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi David,
Thank you for your review.
We’re glad you enjoyed being up in the air, but we’re sorry the flight felt shorter than expected and that you had to wait 90 minutes to be picked up. That’s a disappointing way to end the experience.
Please email customerservice@virginballoonflights.co.uk with your voucher details so we can look into what happened.
Many thanks and we look forward to hearing from you.
The Virgin Balloon Flights Team
Made to feel very welcome
Made to feel very welcome. Everything we needed to know was explained very clearly.pilot mike and crew were really friendly. Great day out,Recommended.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Terry,
Thanks so much for recommending us! 🎈
We’re glad Mike and the crew made you feel welcome and talked you through everything clearly.
Sounds like a great day out all round and we're glad you enjoyed the whole experience!
Ready for Round 2? ;)
The Virgin Balloon Flights Team
A lovely experience on a perfect…
A lovely experience on a perfect evening. Crew were helpful and friendly
23 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Brenda,
We love it when the weather gets the memo! 😄
So glad you had a lovely flight with us and we’ll pass your kind words on to the pilot and crew.
Thanks for flying with us!
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi Glyn,
Peter and the team will be chuffed to hear this! Thanks for flying with us and for giving them a shout-out 🎈
The Virgin Balloon Flights Team
Absolutely brilliant experience
Absolutely brilliant experience! The flight was fantastic, the weather couldn't have behaved better, the crew were incredibly friendly and professional, and even my fellow passengers were remarkably calm — which is quite reassuring when you're all hanging from a large balloon several thousand feet above the ground. Somehow, everything came together perfectly today. Beautiful views, great atmosphere and a very memorable morning. Would happily do it again — although next time I might check where the wind intends to take us first!
23 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Leon,
Sounds like the weather, crew and even your fellow passengers all understood the assignment! 😄🎈
We’re so glad you had such a memorable morning. As for where the wind takes you next time… that’s part of the adventure!
Thanks for sharing your lovely review and for flying with us!
The Virgin Balloon Flights Team
Simply the best experience
What a great evening we had for a balloon flight, a really clear blue sky which when we became airborne was so calm and quiet , our pilot Sarah and her grand crew made our experience so much nicer by their friendly cheerful welcome experience everyone should have.🎈🎈🎈🎈🎈
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Dennis,
Wow! 5 stars and 5 balloons?! Thank you for such a lovely review!
Sounds like the evening had everything and we’re so glad you had such a lovely flight with us!
We’ll pass your kind words on to Sarah and the team!
Thank you again for the fabulous review! :)
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi Tim,
Thank you for your review!
We’re glad you had a great flight experience with us🎈
The Virgin Balloon Flights Team
Everything very well organised
Everything very well organised, felt comfortable and completely safe, pilot very personable and informative.
23 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Thank you for your lovely review!
We’re so pleased you felt comfortable and safe throughout your flight. It’s great to hear that your pilot helped make the experience even more enjoyable for you🎈
The Virgin Balloon Flights Team
Absolutely incredible
Absolutely incredible. Our pilot Chris was so passionate and fun. Amazing experience.
23 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Thank you for your lovely review!
We’re so glad you had an amazing flight. Chris will be delighted to hear your kind words and we’ll be sure to pass them on! 🎈
The Virgin Balloon Flights Team
I felt the staff we not friendly
I felt the staff we not friendly, enjoyed the flight but didn’t expect them to pressure us into helping, putting the balloon away!
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Jill,
Thank you for your review.
We’re glad you enjoyed the flight, but we’re sorry to hear that the staff did not come across as friendly and that you felt pressured to help pack the balloon away.
We do take feedback like this seriously. Please email us at customerservice@virginballoonflights.co.uk with your voucher details so we can investigate further.
Many thanks and we look forward to hearing from you soon.
The Virgin Balloon Flights Team
The professionalism of the pilot and…
The professionalism of the pilot and his backup crew made me feel at ease.The flight itself was enjoyable and informative
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Pam,
Thank you for your lovely review!
We’re glad the pilot and crew helped you feel at ease, and that you enjoyed learning a little along the way. We’ll pass your kind words on to them, they’ll be chuffed! 🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
Being up there in the air was a feeling…
Being up there in the air was a feeling I won't forget. Bit of a struggle getting in the basket and landing bumpy. But an experience I'll never forget. Robert and his accomplices were very friendly and made me feel at ease. Thanks Robert.
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Robert,
Thank you for sharing this! We’re so glad the flight was one you’ll never forget, and that Robert and his “accomplices” helped you feel at ease 🎈
We’re sorry to read that getting into the basket was a struggle and the landing was bumpy. We’ll pass your feedback, and your thanks, on to Robert and the crew.
We're so glad that you ultimately enjoyed your flight experience with us and awarded us the 5 star badge of honour! :)
The Virgin Balloon Flights Team
Fab flight
Knowledgeable, friendly and excellent staff from setting up, the flight and putting away balloon. Brilliant pilot who pointed out lots of places of interest, very experienced and very funny.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Carol,
Thank you for the lovely review!
We’re so pleased you enjoyed the whole experience, from watching the balloon go up to helping pack it away. It’s great to hear your pilot kept you entertained while pointing out the sights too. The views are wonderful, but a few good jokes always help! :)
We’ll pass your kind words on to the crew, it will make their day!
The Virgin Balloon Flights Team
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