Have been very happy with the services of Virtual Headquarters for several years now. Initial set up was very easy, and the admin have always been very helpful. The service provided works well for u... Ver mais
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We have been with Virtual HQ for the past five years, and we are extremely happy with the service they have provided. The team is professional, friendly, and efficient, always delivering excellent su... Ver mais
We are just about to renew for another year in Coventry. Great service, speedy communication, friendly reception staff - all that you need from a virtual office. Highly recommend!
Have been a client of VHQ for several tears, pretty uneventful apart from delays in post. Decide to give notice and received an email confirmation with this paragraph: rather threatening and inapp... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.
Informações de contato
Baldwin Street 27-29, BS1 1LT, Bristol, Reino Unido
- 03301599894
- sales@virtual-headquarters.com
- www.virtual-headquarters.com
4,4
Excelente
399 avaliações
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Very useful value for money service
Have been very happy with the services of Virtual Headquarters for several years now. Initial set up was very easy, and the admin have always been very helpful. The service provided works well for us and we believe is great value for money.
7 de julho de 2026
Avaliação não solicitada
We have been with Virtual HQ for the…
We have been with Virtual HQ for the past five years, and we are extremely happy with the service they have provided. The team is professional, friendly, and efficient, always delivering excellent support.
We are especially pleased with our latest office location in Bicester. Great location and lovely office with a wonderful team.
5 de julho de 2026
Avaliação não solicitada
We are just about to renew for another…
We are just about to renew for another year in Coventry. Great service, speedy communication, friendly reception staff - all that you need from a virtual office. Highly recommend!
3 de julho de 2026
Avaliação não solicitada
Great service
Great service, very helpful staff. Glad we foudn you.
26 de junho de 2026
Avaliação não solicitada
Absolutely horrible experience
Absolutely horrible experience. Zero communication and extremely unpleasant customer service throughout.
Despite paying for their service, I did not receive any of my mail. When I requested that my mail be forwarded to another country, instead of providing the service or offering a solution, they simply cancelled my contract, stating that their “eligibility criteria had changed.”
Changing your internal policy is not an excuse to abandon existing customers or fail to honour your contractual obligations. The entire experience was unprofessional, frustrating, and a complete waste of time.
I would strongly recommend looking elsewhere if you expect reliable mail handling or basic customer service. Particularly Amelle.
I received their reply saying it is related to AML. However that is not correct as I had passed all those. My account and source of funds never changed, nor anything else.
18 de junho de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We would like to clarify that mail received during your service period was forwarded to the address provided. Unfortunately, following a review of our compliance and anti-money laundering (AML) requirements, we determined that we could no longer continue providing services to your company. As a regulated business, we periodically review our eligibility criteria and must ensure all clients meet our compliance obligations.
This decision was not taken lightly. Our AML procedures are an important part of protecting both our business and the many legitimate businesses that rely on our services.
We appreciate that this outcome was disappointing and regret any frustration caused. We wish you and your business all the best moving forward.
Appaling behaviour on termination
Have been a client of VHQ for several tears, pretty uneventful apart from delays in post. Decide to give notice and received an email confirmation with this paragraph: rather threatening and inappropriate.
"IMPORTANT: Failure to update your address within 3 days of cancellations will result in a £100 + VAT fine, as per our TERMS point 7.2. In addition, an RP07 will be filed with Companies House and we will report misuse to Google. Continued 'virtual squatting' will be reported to trading standards for investigation. If either is applicable, this could be damaging to your business."
17 de junho de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your feedback and for being a client for several years.
We are sorry to hear that you found the wording in our cancellation email concerning. The information provided is intended to explain the steps that may be required if a company continues to use our address after the service has ended.
As a provider of registered office and virtual office services, we have legal and regulatory obligations to ensure that businesses do not continue using our address without an active service in place. This includes notifying relevant organisations where appropriate and taking action to prevent misuse of our addresses.
The wording is not intended as a threat, but rather as a clear explanation of the consequences that can arise if company records, marketing listings, or other public information are not updated following cancellation.
We appreciate your comments and will take your feedback into consideration as we continue to review our customer communications.
Good Service
Good Service. Have been using for more than 2 years now.
4 de junho de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review and for being a valued client for over two years.
We're delighted to hear that you've had a positive experience with our service. We appreciate your continued trust in us and look forward to supporting your business for many years to come.
Kind regards,
The VHQ Team 😊
Absolutely chronic service you get ZERO…
Absolutely chronic service you get zero for filling out their diabolically long wizard form of doom compliance check where they ask you everything except the color of your underwear - then you wait days to call their support if you do get a humanoid on the phone you get fobbed off by the clueless receptionists or pretend staff and get ZERO virtual address for paying £100 smacker to the pleasure of getting NIL. Chronic scammers
13 de maio de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your feedback.
We are sorry that you were dissatisfied with your experience. As a regulated provider, we are required to carry out compliance and anti-money laundering (AML) checks on all applications before services can be activated. While we appreciate that these checks can sometimes feel extensive, they are an important part of our legal obligations and help us maintain a secure service for all clients.
Unfortunately, following our review, we were unable to approve your application and therefore could not provide the requested service. In line with our procedures, a full refund was issued.
We reject the suggestion that we are scammers. Our compliance processes are applied consistently to all applicants and are designed to protect both our business and our customers.
We wish you all the best in finding a service provider that meets your requirements.
Cant fault the service from the guys at Virtual HQ
Cant fault the service from the guys at Virtual Headquarters. We have been using their service for three years and never had any issues. Definitely won work from having a presence in the city-centre, so it's paid for itself.
13 de maio de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your fantastic review and for being a valued client for the past three years.
We're delighted to hear that you've had such a positive experience with our service and that having a city-centre business presence has helped support your company's growth. It's especially rewarding to know that the service has delivered real value for your business.
We appreciate your continued trust in Virtual Headquarters and look forward to supporting you for many more years to come.
Kind regards,
The VHQ Team 😊
So far, so bad
They don't seem to understand the concept of a not-for-profit company limited by guarantee, which is what trade associations are. They don't have a form which works for a PSC in this context, and they refuse to take on a company limited by guarantee (ie no shareholders) with one Director based outside of the UK.
Really disappointing experience and lack of clear communication as to why this is.
6 de maio de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience.
We understand that companies limited by guarantee and not-for-profit organisations can have different structures from traditional limited companies. However, as a regulated service provider, we must assess all applications against our internal compliance and risk criteria. Unfortunately, not all company structures or director arrangements are eligible for our services, including certain cases involving overseas directors.
While we appreciate that this was frustrating, our decision was based on our compliance requirements rather than a misunderstanding of your organisation's structure.
We also recognise your comments regarding communication and will review this feedback internally to ensure we provide clearer explanations where possible.
We wish you and your organisation every success moving forward.
Good peace of mind
We have used Virtual HQ for a number of years since going remote and it is absolutely seamless for us. The communication is great, post scanning and forwarding super efficient and overall it has given us peace of mind for what is an important service
8 de abril de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your wonderful review and for being a valued client for a number of years.
We're delighted to hear that our service has provided you with peace of mind and that you've found our communication, mail scanning, and forwarding services efficient and reliable. Supporting businesses that operate remotely is exactly what we strive to do, so it's fantastic to know the service has been seamless for your team.
We truly appreciate your continued trust in Virtual Headquarters and look forward to supporting your business for many years to come.
Kind regards,
The VHQ Team 😊
Virtual Headquarters has provided a…
Virtual Headquarters has provided a great service over the years.
31 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review and for your continued support over the years.
We're delighted to hear that you've had a great experience with Virtual Headquarters. We truly appreciate your trust in our service and are pleased to have been able to support your business.
Kind regards,
The VHQ Team 😊
I’ve had a positive experience with…
I’ve had a positive experience with Virtual Headquarters in Cambridge. Their service has been professional, efficient, and well organised throughout. Communication is always clear and prompt, and everything has been handled smoothly and reliably. Overall, I’ve been very happy with the experience and appreciate their professional service.
27 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your kind review and for sharing your experience.
We're delighted to hear that you've had a positive experience with our Cambridge service and that you've found our team professional, efficient, and well organised. It's great to know that our communication and overall handling of your service has met your expectations.
We really appreciate your feedback and your support, and we're pleased to have been able to assist you.
Kind regards,
The VHQ Team 😊
The International Children’s Trust has…
The International Children’s Trust has been well served by Vitual Office facility
Our only problem has been with Royal Mail onward posting
Will continue our contract going forward
Kenneth Holmes
Chairman of the Trustees of ICT
24 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review and for your continued support.
We're pleased to hear that The International Children’s Trust has been well served by our virtual office facility. We appreciate your feedback regarding Royal Mail onward posting and are sorry to hear that this has caused some inconvenience. We will ensure this is shared with the relevant team for review.
We’re grateful for your continued contract with us and look forward to supporting you going forward.
Kind regards,
The VHQ Team 😊
Great Solution for our office needs
Our experience with Virtual Headquarters has been very positive, and we are extremely pleased with their service for our office in Bath. The service has remained professional, dependable, and straightforward to work with, providing us with an excellent base without the costs of a traditional office. The team are consistently helpful, prompt, and welcoming, which truly makes a difference. I would gladly recommend Virtual Headquarters to any business seeking a flexible and efficiently managed office solution.
16 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your kind review and recommendation.
We’re delighted to hear that you’ve had such a positive experience with our Bath service and that it has provided a flexible and cost-effective office solution for your business. It’s especially great to know that you find our team helpful, prompt, and welcoming, as we place a strong focus on delivering a reliable and supportive service.
We really appreciate your feedback and your recommendation, and we look forward to continuing to support your business.
Kind regards,
The VHQ Team 😊
failures in your post redirection and scanned post‑to‑email services.
We are writing to raise a formal complaint regarding failures in your post redirection and scanned post‑to‑email services.
Not all posts are being scanned, and some redirected items are marked with an “S”, indicating they were scanned internally. However, the scans have not been received by us. This raises serious concerns regarding the handling of confidential and sensitive correspondence.
Our business address was updated four months ago, yet the redirected post continues to be delivered to our previous address, despite assurances that this issue had been resolved.
Multiple emails raising these concerns have gone unanswered, and telephone contact does not allow escalation to a responsible person.
Given the operational disruption and potential data protection implications, we require:
* Immediate investigation and resolution
* Written confirmation that no data has been misdirected
* Correction of the redirection failure
* A named contact to manage this complaint
This matter is urgent and requires prompt resolution.
11 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your email and for bringing these concerns to our attention.
We are sorry to hear about the issues you have experienced with your post redirection and scanned mail service.
We can confirm that this matter has now been fully investigated and the issues identified have been resolved. The relevant updates to your mail handling and redirection settings have been completed to ensure your correspondence is processed correctly going forward.
We also take the handling of all mail, including any confidential or sensitive information, very seriously and operate in line with strict data protection and operational procedures.
We apologise for any inconvenience this situation has caused. If you experience any further issues, please do not hesitate to contact us directly so we can assist you promptly.
Kind regards,
The VHQ Team
I have heard from friends and also seen…
I have heard from friends and also seen the great work
10 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review.
We’re really pleased to hear your positive comments and appreciate you taking the time to share your feedback. It’s great to know that our work has come to your attention through friends and wider experience.
We’re grateful for your support and hope to be able to welcome you as a client in the future.
Kind regards,
The VHQ Team 😊
Virtual Headquarters
We have used Virtual Headquarters for a year now and will most certainly be renewing for another year. The service is fantastic and the staff are always on hand to help with any queries we have. It has been a great addition to our business.
10 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your lovely review and for being a valued client over the past year.
We’re delighted to hear that you’ve had such a positive experience with our service and that our team has been helpful and responsive to your queries. It’s great to know that Virtual Headquarters has been a valuable addition to your business.
We really appreciate your continued support and look forward to working with you for another year.
Kind regards,
The VHQ Team 😊
We have been using Virtual Headquarters…
We have been using Virtual Headquarters for some time now and have been impressed with the service received to date. Copies of post are provided by email straight away and queries are responded to promptly. Will be renewing again.
10 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review and for your continued support.
We’re delighted to hear that you’ve been impressed with the service and that our post scanning and email delivery, along with our responsiveness to queries, have met your expectations. It’s great to know you’re planning to renew with us again.
We really appreciate your feedback and look forward to continuing to support your business.
Kind regards,
The VHQ Team 😊
Virtual offices
Simple to setup and manage. Great virtual office providers
5 de março de 2026
Avaliação não solicitada
Resposta da Virtual Headquarters
Thank you for your review.
We’re pleased to hear that you found our service simple to set up and easy to manage, and that you’ve had a positive experience with Virtual Headquarters.
We really appreciate your feedback and support.
Kind regards,
The VHQ Team 😊
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