Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... Ver mais
A empresa respondeu
Localização
Trocar localização127-127A Oxford Street, W1D 2HT London, GB
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Veja o que dizem as avaliações
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
A empresa respondeu
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who at... Ver mais
A empresa respondeu
The ladies, Saher and Umaima, were incredible and lovely! They helped me sort out my life admin problems of having an eSIM migrated from pre to postpaid. They have great customer service attitudes and... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - 127 Oxford Street
Escrito pela empresa
Informações de contato
127-127A Oxford Street, W1D 2HT, London, Reino Unido
3,9
Muito Bom
357 avaliações
Pede aos clientes que avaliem
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5 Stars for Piotr at Oxford St
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted out a plan and an eSIM in no time. Great service. Highly recommended.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Cherisa,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The experience has been amazing by…
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
1 de setembro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Simran,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Beauty and Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not as good as BT
I switched from BT to Vodafone and after 4 weeks of trying every day to make the setup work I very much regretted this decision . The Vodafone call centre is in Egypt and is not easy to contact . I spoke to at least four agents who were pleasant and helpful but they all failed to solve my problems . I needed real person to visit my home and make the setup function properly . I was told that Vodafone do not provide this service even at extra cost which I was prepared to pay . A second problem was that Vodafone cannot provide an adapter to make a wireless connection to a digital phone land .
Vodafone - please try to catch up with BT or at least stop hiding these inadequacies in you service .
25 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hi Frederick,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience after switching to Vodafone hasn't met your expectations.
We understand how frustrating it must have been to spend several weeks trying to get your service working properly, especially after contacting us multiple times without finding a resolution. While we're pleased to hear that our advisers were pleasant and helpful, we appreciate that the most important thing is getting the issue fixed, and we're sorry we fell short on that occasion.
We also understand your concerns regarding the availability of engineer support and the lack of a wireless adapter solution for your digital phone setup. Feedback like yours is invaluable, as it helps us identify areas where we can improve both our services and the information we provide to customers.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Mohini was great
Mohini was great! Really nice and attentive service.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Joa,
Thanks for the lovely review and fantastic support for Mohini.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tanzeel (Saturday…
Great service from Tanzeel (Saturday morning) - many thanks.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best customer service experience with Vodafone
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who attempted to help me a day prior.
Tanzeer you’re THE MAN! Thank you for sorting out my sim…much appreciated 🙏🏼
22 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
"Hey Jasper,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fantastic
Fantastic. So helpful and patient. Chi and Chitra at Oxford Street couldn’t have been more wonderful.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Debra
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic attention to detail
Fantastic attention to detail, so helpful across a number of query’s and accounts. Thanks!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone customer service no good Tried…
Vodafone customer service no good Tried using customer service this morning we didn’t understand each other so did not get anything fixed
They wouldn’t help unlock my WiFi dongle or did not understand what I wanted to do complete utter waste of time. So I will change supplier when home
15 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey David,
I am sorry to hear that you have been experiencing issues with you, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
This company are just rip off…
This company are just rip off merchants, aviod using them at all costs.
1 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Nigel,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Piotr Was very very helpful
Piotr Was very very helpful, in terms of helping put me through for my device change and purchase, engaged in conversation about the brand as well as look over deals that I could take advantage of as well. Excellent Customer Sevice and Solution suggestions.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Victor,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - 127 Oxford Street
Hey Osama,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
I had a great experience at Vodafone, thanks to the excellent help and customer service from Mohini who assisted me. She was very friendly, patient, and knowledgeable, and took the time to understand my needs and explain everything clearly. I really appreciated their professionalism and willingness to help. Excellent service — thank you!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hi Anthea, thank you so much for your wonderful review and the amazing support you’ve shown for Mohini, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
fantastic service
Really knowledgable staff members, super helpful, took their time explaining my upgrade options. Would definitely come back to this store again. Chitra and Tanzeel - thank you both!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Amy,
Thanks for the lovely review and fantastic support for . Chitra and Tanzeel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saher & Umaima
The ladies, Saher and Umaima, were incredible and lovely! They helped me sort out my life admin problems of having an eSIM migrated from pre to postpaid. They have great customer service attitudes and were very patient and kind. Great energy and team work!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Lenny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mistaken charges by Vodafone
I stayed on the Greek island of Chios and did not travel to Turkey. Chios is very close to the Turkish coast, and I believe my phone briefly connected to a Turkish network by mistake and I was charged £8 for data from Turkey . As I remained in Greece throughout my trip, I asked Vodafone to review my charges and refund £8. Their agent had great difficulty in understanding my problem although I explained it several times over but, at last he agreed to refer the problem. I would hear from them within 24 hours. Unfortunately I have heard nothing! This suggests the very poor quality of the staff employed to support customers
27 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hi Alistair,
Thank you for getting in touch, and I'm sorry to hear about your experience.
I understand that you stayed on the Greek island of Chios throughout your trip and did not travel to Turkey. As Chios is very close to the Turkish coastline, your phone may have briefly connected to a Turkish network automatically, resulting in the £8 charge for data usage in Turkey.
I also appreciate your frustration regarding the contact you had with our support team. I understand that you had to explain the issue multiple times before the matter was eventually referred for review, and that you were advised you would receive an update within 24 hours. Unfortunately, it appears that this has not happened, and I sincerely apologise for the lack of follow-up.
I can completely understand why this has left you disappointed, particularly as you remained in Greece for the duration of your trip and expected a timely response regarding your query.
Your concern regarding the Turkish network charge and the requested £8 refund should be reviewed by the relevant team. The delay in receiving an update is not the level of service we aim to provide, and I apologise for any inconvenience caused.
Thank you for bringing this to our attention. We value your feedback and understand the importance of resolving this matter fairly and keeping you informed throughout the process.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I trust Vodafone with ALL their…
I trust Vodafone with ALL their internet services.
29 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Michael,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - 127 Oxford Street
Hey H Shah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amaziing service from Beauty in oxford…
Amaziing service from Beauty in oxford street. Shes the best. Issue with my device forgot pin. Samsung needed proof of purchase she completed the form online for me and ensure Samsung across the road helped me. All resolve. Im very happy. Shes amazing, kind and helpful
15 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - 127 Oxford Street
Hey Rabiat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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