I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... Ver mais
A empresa respondeu
Localização
Trocar localização2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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Veja o que dizem as avaliações
Great service from both Steven and Jeba. Their knowledge and advice was detailed and they explained everything in a humourous manner that we both understood. Thanks for your service
A empresa respondeu
After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and... Ver mais
A empresa respondeu
Went in to adjust my sim packages on Sunday, was served by Steven he was very helpful advising what were the best options for the numbers, as all our phones are on one account. Very friendly and prof... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Aberdeen Bon Accord
Escrito pela empresa
Informações de contato
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, Reino Unido
4,6
Excelente
396 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A great in-person experience at Bon…
A great in-person experience at Bon Accord Vodafone. Always prefer face to face contact and their customer advisor Mel was brilliant. Knowledgeable on all products and deals and very personable too. Walked away with a better priced deal than expected.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Came into store today for help with my…
Came into store today for help with my new phone and Steven was a great help
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Paul was great company and customer…
Paul was great company and customer service 👏
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Rachel,
Thanks for the great feedback for Paul, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Alex,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Lukasz,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
"I absolutely hate Vodafone
"I absolutely hate Vodafone. Their customer service is a nightmare – endless waits, no resolutions, and being passed from one department to another. Their billing is a mess with hidden charges and errors they never take responsibility for. The network coverage is terrible, with constant dropped calls and slow data even in cities. Their promises about 5G are a joke. Avoid Vodafone at all costs!"
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Vladyslav
We appreciate you sharing your review. This really isn't what we’d expect to see and would love the opportunity to turn this around. If you'd like to feed anything back, or need further support, please pop our team a message on: Facebook - vodafone.uk/3lCYUxW X (formally Twitter) - vodafone.uk/3LXh2xl Instagram - https://ig.me/m/vodafone Just let them know you left a review.
Thanks, Vodafone Social Media Team
New start…
We were here today sorting out our new contract, broadband band and sim, Steph was so behond helping us, understanding the options and giving us the best advice and time.
Thanks Steph!!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Juan. Thank you for your review for Steph. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very great experience
Very great experience. Steph the Store assistant manger is always helpful and gives to people high standard customer service.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Beata,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Steph was phenomenal today
Steph was phenomenal today, great service and a great deal
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service
Chris was great, very helpful and gave me clear, informed options.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hello, Kirsty,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Supet helpful and patient
Supet helpful and patient. Chris in the Bon accord store was great. Explained everything well and kept his patience when i asked for the wrong phone and didnt realise till the end.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
came into store today for an upgrade
came into store today for an upgrade, Steven got me a great deal
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ana is the best customer service ever…
Ana is the best customer service ever 👍🤟❤️⭐️⭐️⭐️⭐️⭐️
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hello, Tana,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you for all your help Steven
Thank you for all your help Steven, top man
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi James. Thank you for your review for Steven. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpfulness of the assistant
Helpfulness of the assistant -Steven
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hello, Bert,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Worst Provider - Avoid !
The worst provider ever! -- avoid this scam company !! I got a phone on contract for £45 for 24 months.. After 6 months they decided to push to £56 months! -- like a joke!! - so I had to pay this amount for the whole 24 months! .. and then when the contract ended, they decided to charge me extra for a month even though the contract ended.. They give you BS like its advanced payment etc and they will refund you .. now I am wasting my time in getting my refund from them !--- SCAMMMM SCAAMMM SCAMMMM !! just AVOID this company. Go with O2 or EE, even if you have to pay more!
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Dhaval,
We would like to take a look over your account, so we can understand why your bill increased and see how we can help. If you would like us to do this, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK.
Thanks,
Vodafone Social Media Team
Merry Chris Mas
Chris mas was very helpful and informative. He was also very pleasant. Overall a wonderful experience. We had to leave and come back to the shop and he remembered us and made us feel very welcome.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Natalie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Chris and Max were super helpful and…
Chris and Max were super helpful and made the visit in store easy - and fun.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Lesley,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great and efficient service from…
Great and efficient service from Steven, sorted me out with everything I needed at a great rate too!
14 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Kyle,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Really great service from everyone at…
Really great service from everyone at Vodafone. Shout out to Ronnie and Steven.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Aberdeen Bon Accord
Hi Alex,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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