Service was excellent in Vodafone store I will definitely recommend my friends and family as they have great offers in sims and home broadband and always kind and helpful. Thank you
A empresa respondeu
Localização
Trocar localização36 Friars Square, HP20 2SP Aylesbury, GB
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Veja o que dizem as avaliações
Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... Ver mais
A empresa respondeu
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... Ver mais
A empresa respondeu
I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Aylesbury
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
36 Friars Square, HP20 2SP, Aylesbury, Reino Unido
4,9
Excelente
229 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always helpful and very efficient
Always helpful and very efficient. Never had a single problem with them. And always courteous and pleasant staff.
27 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi Eileen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ahead was very patient with me and…
Ahead was very patient with me and helped me with a great new deal and moved mu stuff over. Top job
24 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Jill,
It's great to hear your feedback. Thanks for reviewing your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Aylesbury
Thanks for the brilliant feedback, Sally! It's really appreciated. If you ever need help, just pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Exceptional customer service
Great customer service from Carl and Callum. I've worked in customer service my entire career and like to give credit where credit is due.
28 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Lou,
Thank you for reviewing and sharing this great feedback for Carl and Callum.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I'm so happy with callum as he sorted…
I'm so happy with callum as he sorted my phone issue out and also has saved my mum lots of money switching her from EE who are a terrible network
Thank you callum and Vodafone
23 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Michael,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very happy
Very happy. Store very good and helpful. Thank you to Carl
23 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Laurentiu-Marius,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful with excellent customer…
Very helpful with excellent customer service
20 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Wendy,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ashley was kind and caring helped me…
Ashley was kind and caring helped me when i didnt know what i was doing. Made the process easier props to him please vodafone give him a raise
13 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi, It's fab to see Ashley made such a good impression on you. I hope you're loving your new phone!
Thanks again, The Vodafone Social Media Team
Ahead was very helpful with a new…
Ahead was very helpful with a new contract and moving all the stuff over too
12 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi Monica,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ashley was really helpful
Ashley was really helpful, answering all my questions and matching me up with the right upgrade
2 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey there,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service by Ahmad
28 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Judy,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodafone Aylesbury
My experience at Vodafone Aylesbury was great, the customer services was absolutely fantastic, pretty much all the advisors where helping me and giving me advice about my phone and the issues I was having.
27 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Mason,
It's great to hear about your recent experience in one of our stores, thank you for reviewing!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
ConnorHe was very helpful and a very…
ConnorHe was very helpful and a very good to help me with everything I need
18 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey George,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great curstomer service from Connor at…
Great curstomer service from Connor at the Aylesbury branch. Helped me with several issues. very happy customer.
9 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Dhawal,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Worst Customer Service ever
Went instore and took out a data sim only contract for 1 mth as only needed it for 2 weeks. They didn't have a shorter contract. Told me I should ring customer service next day and give them 30 day notice so thst I don't incur rolling charges. Called CS but no answer. I then opted for webchat. Was passed to 4 different people based in a foreign call centre who kept asking same questions despite reading my previous respinses. I told them I was giving 30 dsmays notice but they kept asking if I was cancelling and returning the sim. Kept telling them j have paid for 1 month and need it for 2 weeks. Eventually I gave up and called the number again and spoke to a uk based lady who said she couldn't see my account as active. Asked me to call back next day as acct may be active by then. The whole think lasted 1 hr and 45 minutes. I called back next day and explained everything again. After another hr 32 minutes of putting me on hold, answering and reoeat, I was put through to an obnoxious git who has no customer service skills at all!. He said he will send me a new sim and contract via royal mail standard delivery. I told him I would rather go yo different provider and I have- O2. .
Avoid Vodafone if possible. No CS at all!
30 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi Surinder,
Sorry to hear about your recent experience, this isn't how we want to be leaving customers feeling. Thank you for sharing this with us.
When looking to cancel a 30 day rolling plan, our Cancellations Team will be able to assist, on 03333040191. I apologise you faced such trouble. If you need any help please reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great advice and very clear staff very…
Great advice and very clear staff very helpful and helped me find what I needed
21 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Lawson,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
They receive me nicely and I'm with…
They receive me nicely and I'm with that.
21 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey Emelia,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent and careful assistance
Excellent and careful assistance. Nothing spared. (Ashley)
28 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Shop
Really helped me out with my new sim for a phone I was given. Really good guys in there
24 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi Paul. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seemed to come across as very honest…
Seemed to come across as very honest with his opinions on what products would be better for us without swaying our decision...Very knowledgeable & professional. Overall a pleasant experience.
22 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Aylesbury
Hi Terry,
Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
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