The staff were amazing. The process was explained to me thoroughly and I was made to feel very comfortable.Will recommend using this store to anyone. Both members of staff Danny and Liam were extremel... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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Veja o que dizem as avaliações
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Ver mais
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Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you... Ver mais
A empresa respondeu
Well following leaving my phone on the car roof and having it ran over multiple times, Tim at Vodaphone Caerphilly was my hero. He set up my new phone and was sensitive to my situation. He retrieved a... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Caerphilly
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Reino Unido
4,9
Excelente
160 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely helpful and professional well…
Extremely helpful and professional well done
30 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hi. We appreciate you taking the time to share your positive experience. We are happy to hear that our team was helpful and professional! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Danny was amazing during my visit
Danny was amazing during my visit. Would highly recommend. Store in Caerphilly
26 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hi. We're happy to hear that you had such a positive experience during your visit to our Caerphilly store. We appreciate you recommending us and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant staff couldn’t be any more…
Brilliant staff couldn’t be any more helpful very friendly very polite definitely the best service for any customer the staff who helped me is Shannon
24 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service from Shannon and Ted in…
Great service from Shannon and Ted in Caerphilly store.
Would recommend to anyone looking for a new phone
18 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Set up a new phone with talk mobile in…
Set up a new phone with talk mobile in caerphilly store with Danny. Friendly service
15 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Tim was fantastic and I couldn't ask…
Tim was fantastic and I couldn't ask for anything more.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Danny was very helpful
Danny was very helpful. Great stuff
4 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Gwyndaf,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Tim gave excellent service and was very patient. It's been a pleasure dealing with Tim. He's been the best person that I've had before in Vodafone. He needs a pay rise
22 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Caerphilly
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very happy with tim's service very…
Very happy with tim's service very helpful..asset to the company ..thank you
8 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Robert,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great staff
Had a great experience at this store on saturday, spoke with shannon and she was very helpful with my bill. Would return again
30 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you at Vodafone Caerphilly from…
Thank you at Vodafone Caerphilly from Danny service. Helped me moved data from old phone and set up my Vodafone app
31 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Danny in Caerphilly was very helpful in…
Danny in Caerphilly was very helpful in recommending and setting up new phone. Samsung 24FE. Brilliant service
27 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Michael,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
always a pleasure Tim is very helpful…
always a pleasure Tim is very helpful and knowledgeable, he is very polite and chatty.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Jodie,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone for the speeds…
We joined Vodafone for the speeds promised but unfortunately the speeds and the bad customer service was very frustrating as no one there would listen and so we left in may as per contract and now have virgin gigabit over 1000 Mbps. And now the cheek of them they have been trying to bill me when we do not owe them anything.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hi Robert,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks
Vodafone Social Media Team
Danny was very helpful and…
Danny was very helpful and knowledgeable and an asset to Vodafone. I am very pleased with the service. I would highly recommend to family and friends.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Jacqueline,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
EXCELLENT SERVICE
EXCELLENT SERVICE, REALLY HELPFUL,FRIENDLY UNDERSTANDING AND REALLY KNOWS HER JOB. WELL DONE SHANNON OF CAERPHILLY STORE 22 CWRT-Y-CASTELL,CAERPHILLY.CF83 1NU
14 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Carol,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shannon was very helpful in setting me…
Shannon was very helpful in setting me up with new phone and made my broadband cheaper
5 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Linda,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful from all the staff at…
Very helpful from all the staff at Caerphilly and very friendly place to go particularly from Shannon
5 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey karl,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff member.
Went into the Caerphilly store to try and sort out an issue I had. A few days before I had contacted Vodafone by telephone and had great difficulty explaining what I would like to happen.
It turns out that they had not completed my request satisfactorily.
I spoke to an assistant whose name began with T, in store and explained what had happened. After checking what I wanted, he took the time to explain everything to me and cancelled the part of the plan that I did not want or need, but was told it was part of the package.
T was polite and took the time to explain things to me and what he was going to do to assist me. He was able to cancel part of the package.
He sorted everything out for me. Very helpful.
2 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Caerphilly
Hey Karen,
Thanks for the lovely review and fantastic support for T.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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