I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... Ver mais
A empresa respondeu
Localização
Trocar localização3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I visited the Vodafone Chester Grosvenor Square store because of a scam on my phone. I was very stressed about it because of the nature of the scam and the fact that it seemed to have 'paralysed' the... Ver mais
A empresa respondeu
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... Ver mais
A empresa respondeu
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Chester Grosvenor Centre
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, Reino Unido
4,9
Excelente
284 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jamie was extremely helpful gave me a…
Jamie was extremely helpful gave me a great deal and even transferred all my data
24 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Yvonne,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable
23 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone and broadband
I was thinking about buying a new phone and called into Vodafone and Alan was an extremely helpful and knowledgeable gentleman. He actually saved me over £60 a month.
14 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Hilary,
Thanks for the lovely review and fantastic support for Alan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service today from Jamie
Excellent service today from Jamie. Thanks
17 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Kathryn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful
Jamie was extremely helpful, gave me a great deal on my phone and Wi-Fi and even transfered all my data from my old phone
11 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone contract
I've been a vodaphone customer for over 10 years now and there's a reason for that, and that's mainly down to the helpful customer service that this branch provide everytime I visit. The staff that work there always make me feel comfortable from the moment I step foot and do there absolutely best to find a solution to my problem or help find me the right deal that suits me, making me feel satisfied every single time !!
26 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Ben
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone problem fixed in store
My phone had stopped receiving calls so I spent 3 consecutive days to customer support trying to fix it, but the problem was not resolved. I decided to go into a Vodafone shop as a last resort & if unsuccessful would request my pac code to move to another provider. I was served by a very helpful member of staff called John who did numerous checks and then tried a SIM swap which worked! Just wish I’d gone into the store for help at the first instance rather than wasting 6.5hrs of my time on phone calls. Thank you John!
26 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Alison,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jon has been very helpful three times…
Jon has been very helpful three times at Chester Vodafone with issues regarding my mobile phone.
23 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hi Bryan. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks
Steve was efficient, helpful and informative. He got a good deal for my wife and I. Just a small point, he could be a little friendlier, introduce himself, ask my name and maybe smile. Overall thank you Steve & Vodafone
20 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hi Dave. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super efficient service from Steven at…
Super efficient service from Steven at Chester Vodafone 👍🏻
13 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Jason,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Steven
Steven listened then provided a number of options for me to consider, offering appropriate guidance throughout. He was very polite and at no point did I feel obliged to purchase.
5 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you felt listened to and received helpful guidance. We appreciate that you felt no pressure to buy.
Thank you for your positive feedback,
Vodafone Social Media Team
Very good service from Steven.
Very good service from Steven. Patient, courteous and helpful.
30 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Bryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served today by Steve I think his name…
Served today by Steve I think his name was but what a superstar
Sorted my phone back up out and I will for sure be swapping my broadband over next month with him.
What a credit to Vodafone
16 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Gavin,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steve was really helpful
Steve was really helpful, going above and beyond to explain really clearly, give good advice, get the best deal. Been with Vodafone for a long time and this was very good service.
10 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Kate,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Steven.
Steven was so good and clear at explaining the different options l had.
Professional and kind.
6 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Nikola,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service!
I came into the store looking for advice on my next phone / contract to purchase. Stuart was very knowledgeable about Vodafone’s products and tariffs. And it was obvious he was aiming to get the best option to suit my needs ie camera, storage data, battery life and roaming GB needs. He really took time to also explain the benefits of going with Vodafone vs competitors. I learnt a lot and left knowing I wanted my next mobile contract to be with Vodafone. I would have bought the mobile model there and then if it had been in stock in Chester. Thanks so much for the guidance Stuart!
13 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Emma,
Thanks for the lovely review and fantastic support for Stuart.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
7 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Janet,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
He was so kind & worked until the…
He was so kind & worked until the problem was sorted.
5 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Maureen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful, friendly, proactive!
Absolutely fantastic service from this team. Never used Vodaphone before but went in with a quite obscure requirement that their network was best placed to serve. Terri, the Store Manager, found the best way to make it happen quickly, easily, knowledgeably, and in the most affordable way. She then very patiently and proactively helped me through all the relevant set up until I was comfortable I had all I needed and was ready to go. Would absolutely recommend this branch. If all Vodaphone experiences are like this, I may need to consider switching my main contract to them.
1 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey there,
This is great to hear! We really appreciate the feedback. It brings us great joy to know Terri was able to help you out seamlessly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, showed time and patience with me especially a slow learner many thanks
31 de março de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Chester Grosvenor Centre
Hey Stewart,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.