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Vodafone UK - Ely Avaliações 

124
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O TrustScore é 5 de um total de 5

4,8

Operadora de rede móvel
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Localização

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19a High Street, CB7 4LQ Ely, GB

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Popped in for some help with my phone and Harry did a wonderful job, nice and clear speaking and taught me what I needed to do I'll be making sure to move to Vodafone when my O2 contract is finishe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operadora de rede móvel
  2. Loja de Celulares
  3. Provedor de internet
  4. Serviço de telefone e internet
  5. Empresa de telecomunicação

Sobre Vodafone UK - Ely

Escrito pela empresa

Brands Available Here: Vodafone & Three Visit Our Website - Vodafone Visit Our Website - Three

Informações de contato

  • 19a High Street, CB7 4LQ, Ely, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

124 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(124)

42.031 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Very helpful and friendly assistant Thea who explained clearly what needed to be done to upgrade my phone contract along with my wife’s sim. She came up with a product and price package which satisfied my requirements. Would recommend the Ely branch to anyone.

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Stephen,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Harry found me a great price for the…

Harry found me a great price for the iPhone 15 pro max. Good customer service and explained everything in great detail

13 de dezembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Thea,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service as usual

Fantastic service as usual. Well done Ely.
And well done Anna. Saved me a small fortune.

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Working really well..

Working really well... thanks for help with data transfer

28 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Paul,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Anna was brilliant very helpful and…

Anna was brilliant very helpful and very nice to deal with

23 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Stephen. Thank you for your review for Anna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Vodafone

Been to ely Vodafone for a upgrade and was served by Ana who was very helpful.

27 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Scott,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Over the past 12 months and I have been…

Over the past 12 months and I have been with Vodafone for many years. Every time I come to visit Vodafone Thea is very helpful and friendly. She is a great member of your team

24 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Melanie,

We're pleased to hear about your recent experience. Thank you for taking the time to review and share this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Ana Ely Vodafone

Ana, sales assistant from Ely is a very good worker. She explains very well about the details of WiFi, broadband or phones in general. She's great, I recommend her.

24 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Alexandra,

Thanks for taking the time to review and share this feedback for Ana.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Vodafone Ely

Ana is one of the best sale assistant that I have to work, honest, reliable, helpful and very professional.

24 de novembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Adrian,

Thank you for your review and feedback for Ana.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Fantastic staff at the Ely store

Just been to the Ely store to replace my phone and I cannot recommend it enough! Harry and Ana advised which would be the best deal for me on my first visit to order the phone and Thea and Ana helped me when I went to collect it today. All three of them were so helpful, polite and knowledgeable and made the experience so much easier. They really couldn’t do enough for me which I really appreciated as mobile phones are not my thing! - Thank you so much guys, keep up the good work!

28 de outubro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Great experience!

Thea was great and took the time to go through all our options, plans and phones!

14 de outubro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Suneet,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Ana -good service

25 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Zina,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

great service

25 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Daniel,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Vodafone Ely - great service

I called in for help to access my account - walked out with a new plan with better facilities - and cheaper!
Full marks to the team - courteous, friendly, adept.
Full marks to Harry - thank you!

16 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi, Arthur.

It's great to see your kind words for Harry. We really appreciate your review.

Thanks, Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Anna was really helpful and answered…

Anna was really helpful and answered all my questions and solved my problems.
A delightful young lady and a credit to Vodafone.

14 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Jon. Thank you for your review for Anna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Very happy customer

Jafar is very helpful, and sorted out both my contracts. He’s a credit to your company. Thank you

12 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Amanda,

Thanks for the great feedback for Jafar. It's really appreciated.

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Great service from our assistant who when that extra bit to help us .

Great service from our assistant who looked after us really well and she couldn’t do enough for us as we chopped and changed a few times what we wanted, but she showed us all the options and was really good . The assistance name was. AMA who was excellent.

8 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Avaliado com 1 de um total de 5 estrelas

Visited the Ely store today

Visited the Ely store today, terrible customer service.
One staff member was arguing with a customer and the staff member serving me was more interested in listening to this conversation,
Didn’t listen to what I was saying, was constantly looking around totally uninterested.
Got up and walked out in the end.
Was a loyal Vodaphone Customer now moving to Sky Mobile.

7 de setembro de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi Mark,

This is not the behaviour we expect from our agents and we absolutely want to look into this further and get it raised to the store manager.

So we can help put this right, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

As the face of Vodafone, Thea, the adviser was great.

I had the strong sense that the advisor, Thea, really was looking to find me the best deal. She reviewed my past data usage in detail and made very helpful observations and suggestions. I would trust her advice.

20 de abril de 2023
Avaliação não solicitada
logotipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hi there,

Thank you for your review. I’ll be sure to pass on the feedback for Thea. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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