Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB
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Veja o que dizem as avaliações
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... Ver mais
A empresa respondeu
Incredible customer service at this branch. Zack really went above and beyond to deal with a complicated issue after having my phone stolen, showing patience and a helpful can-do attitude throughout.... Ver mais
A empresa respondeu
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Fulham Broadway
Escrito pela empresa
Informações de contato
Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, Reino Unido
4,9
Excelente
215 avaliações
Pede aos clientes que avaliem
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Arif is an excellent retail adviser
Arif is an excellent retail adviser. He is always very helpful. He is number one.
Thanks a lot!
18 de outubro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
What a team at the Fulham Broadway…
What a team at the Fulham Broadway branch! Everyone was so helpful, by the end of my second visit all staff had contributed to me transferring from O2 to Vodafone, successfully. Thank you so much Sailen, Arif, Josh, Alex
18 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Alex at Fulham Broadway was very…
Alex at Fulham Broadway was very helpful and spent time to explain to me an older person
18 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Absolutely shocking
Absolutely shocking. Every time I called them I was cut off and there webchat is dreadful. Is it that hard to speak to an actual human being. Fuming
6 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
We're very sorry to hear about the journey you've experienced. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Saileen was super helpful and explained…
Saileen was super helpful and explained all my options so thoroughly. Would definitely come back to vodafone.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Sailen was very helpful and help me…
Sailen was very helpful and help me sorted out my entertainment pack. Really helpful and asset to the company
19 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey James,
Thanks for the lovely review and fantastic support for Sailen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Polite and kind
Yousra was very help she help with all the issues on my phone and she was kind and polite
15 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Nura,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Couldn't be happier
Brilliant. Quick, clear and friendly. Couldn't be happier!
12 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service from Edwin
Edwin was very helpful and gave me great customer service
1 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Lucy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience at Fulham Broadway Vodafone
I had a great experience at the Vodafone store in Fulham Broadway thanks to Arif. He was incredibly helpful, patient, and knowledgeable. He took the time to explain everything clearly and made sure I left with exactly what I needed. Excellent customer service – thank you, Arif!
29 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Salma,
Thanks for the lovely review and fantastic support for Arif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sailen the retail store manager made my…
Sailen the retail store manager made my experience with vodafone great, he actually improved my day, real customer service thats hardly present in shops nowadays, great service great store great manager
21 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey,
Thanks for the lovely review and fantastic support for Sailen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant service, Arif is always helpful when I come into store, never leave please.
16 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding Customer Service – Yousra Deserves 10 Stars!
I visited the Vodafone branch at Fulham Broadway after experiencing a frustrating situation: my phone had been snatched while I was out in London, leaving me without access to my Vodafone SIM.
Although a replacement SIM was promptly sent out, it unfortunately failed to activate. Despite several calls to Vodafone customer service—where I was repeatedly assured that the issue had been resolved—the SIM still wouldn’t work.
That’s when I had the pleasure of meeting Yousra. From the moment she greeted me, she was incredibly kind, polite, and genuinely attentive. She listened carefully to my concerns and immediately took action. Thanks to her, the SIM was activated on the spot, and everything began working perfectly—something that couldn’t be achieved through multiple phone calls.
But Yousra didn’t stop there.
She also went above and beyond by helping me secure a fantastic SIM-only deal for my brother, and even managed to upgrade my own plan to an amazing offer. Her service was not only efficient but also warm and personal—she made what had been a stressful experience feel easy and reassuring.
Yousra truly delivered exceptional customer service and deserves more than just five stars—if I could give her 10, I absolutely would. Vodafone is very lucky to have her on their team. Keep up the fantastic work, Yousra!
4 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Mega,
Thanks for the lovely review and fantastic support for Yousra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience !
Came in store and met two super helpful advisors, Youssra and Arif. They found the best plan for me and I got a good deal. Thanks !
18 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Great feedback for Youssra and Arif. Thank you for the review and sharing this with us Richard!
Vodafone Social Media Team
Arif was a fantastic sales…
Arif was a fantastic sales representative, friendly, professional and very efficient. Took the time to chat and explain the contract throughly which I greatly appreciated.
18 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Thank you for your review. We're happy to hear that you found the service friendly, professional, and efficient, and that the contract explanation was thorough. If you need anything, reach out to our Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My phone wasn’t working after just…
My phone wasn’t working after just joining Vodafone. I met Arif he was extremely helpful. Very patient so knowledgeable and went above and beyond to get me the right plan, set up my sim, set up the app. He got me up and running. His attitude was brilliant, very respectful and kind. Will definitely visit again.
18 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Sorry to hear you had issues with your phone Sola but really great to hear Arif was able to help with this. Thank you for taking the time to leave a nice review!
Vodafone Social Media Team
Zack was great!
Zack was so helpful today, he helped us with multiple things and was very nice. Thank you Zack!!
21 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Kkheira,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Arif was very good in pointing me in…
Arif was very good in pointing me in right direction with my sim only upgrade.
17 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful customer service.
Extremely helpful customer service.
9 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chad was really helpful
Chad was really helpful, he was very attentive and answers all the queries that I had.
5 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Fulham Broadway
Hey Josh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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