Had an excellent customer service experience with Ben in store today, he helped with an urgent issue AND then saved me money on my contract proactively. Made what could have been a stressful issue su... Ver mais
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Localização
Trocar localização56 West Street, RH12 1PL Horsham, GB
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Veja o que dizem as avaliações
I would like to thank Ben for his tremendous help and how beautiful soul he is as a person and who was helping us through our queries we came with and made it so easy on our visit to the Horsham voda... Ver mais
A empresa respondeu
Have been in Horsham store on two occasions recently, both times hosted by Ben. What a pleasure to be served by someone who was helpful, happy and human! Customer service at its best! Thank you B... Ver mais
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A big shout out to Ben - as a frequent tourist to Horsham i arrived in Horsham on Monday 20 July with my Samsung mobile bearing the" green line of death" down the screen. Living in Jersey the ph... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Horsham
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
56 West Street, RH12 1PL, Horsham, Reino Unido
4,7
Excelente
160 avaliações
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Not happy
With writing a really good review last month about my upgrade in store I have woken up today with £90 taken out my account and I have no idea why. This wasn't what me and Noah agreed in the Horsham store. I also traded in my old phone and was waiting to a £20 refund for the money being taken from my account last month when it shouldn't
Over all I'm down £60 and having a baby next week. I'm extremely unhappy with the financial loss and stress this has caused me. I want to log a complaint and someone to call me back today.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Charley,
We're sorry to hear the position this has put you in and we don't want you to be feeling like this. Especially when you've more important things to think about right now.
So that we can find out why this money has been taken and what's happening to the refund, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Excellent customer experience
I came into Vodafone in Horsham today and want to say how impressed I was with the customer service. I needed to get everything transferred to my new ipad. Hamza was very efficient and really polite. I am old but he was very patient and nice to deal with. He did a grand job.
Tricia
8 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hey Patricia,
Thanks for letting us know what an amazing job Hamza at our Horsham Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Noah in Horsham so very helpful to me…
Noah in Horsham so very helpful to me and my nan! Very polite and extremely kind!
Thank you Noah :)
8 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hey Charley,
Thanks for letting us know what an amazing job Noah at our Horsham Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was with O2 for a number of years…
I was with O2 for a number of years until recently, the coverage and poor customer service made my mind up to switch. I visited the Horsham store and spoke to both Alice And Hamza who gave excellent customer service and support answering all my questions which resulted in me purchasing a Talk Talk package. I would definitely recommend this store to family and friends in the future.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hello, Steve,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Alice and Hamza.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alice was fantasic
Alice was fantasic! She went above and beyond to help us
Please give Alice a pay rise. She is the only reason I am using Vodafone.
29 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hello, Kate,
It's great to hear about the positive experience which you've had with Alice. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alice was absolutely incredible
Alice was absolutely incredible. She was very friendly and helped us with every single request!
Lovely lady and I wish her the best
29 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hello, Randy,
It's great to hear about the positive experience which you had with Alice. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
New phone set up
I came into Vodafone Horsham with my two new phones and Alice helped me move my photos and information to them. She was very patient
29 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hello, Christina,
It's great to hear about the positive experience which you received in store from Alice, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Noah has been a great help sorting out…
Noah has been a great help sorting out my phone contract and looking at an alternative Internet provision through vodaphone rather than Bt.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Peter,
Thanks for your 5-star review for Noah. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent service
Niall the assistant manager was incredibly helpful and did a brilliant job.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kai at Vodafone Horsham was very…
Kai at Vodafone Horsham was very helpful and has saved me alot of money on a different airplan .
21 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hello Emmy,
It's great to hear about the positive experience which you received in store from Kai, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Just wanted to leave a review on here…
Just wanted to leave a review on here after my exceptional experience today at Vodafone in Horsham today. The colleagues were all very accommodating and my experience with James in particular was very good. I came in to set up a new account with James as I had previously been with O2 and was very unhappy with their service, but was pleasantly surprised with how helpful James and the team was with helping me set up my new contract. Would definitely recommend Vodafone after the experience and I am very happy with the deal we agreed on it has all the things I need and for a good price and my services is already better.
31 de julho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer Service Excellence from James
James spent a great deal of time helping my husband and I today. We needed to make some changes to our business account and port some family accounts over to Vodafone from another provider who was particularly unhelpful. James persevered and gave excellent customer service. We left the Horsham store feeling really positive about our experience there today. Thank you so much James for being an all-round superstar for us.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Emma. Thanks for taking the time to write such a great review! We're delighted that James took the time and was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kai was very helpful upgrading my phone…
Kai was very helpful upgrading my phone in store today, great service by him and the other gentleman, I believe it was noah. 10/10 recommend.
12 de julho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Lynn,
Thanks for sharing this positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service from Noah
Great service from Noah. He was clear and upfront about costs and contracts which is exactly what anyone wants when spending money.
27 de junho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Charlotte,
Thank you for your review. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Very friendly and well spoken
Very friendly and well spoken
22 de junho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Nicholas. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Noah was extremely patient helping to…
Noah was extremely patient helping to set up my phone and explained everything to me, a non tech person
21 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Jaqueline! Thank you for your feedback about Noah. I'm glad he was able to help you get your phone set up for you. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Vodafone Social Media Team
Great guest service
Great guest service, lovely guy and very helpfull
18 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Noah was very helpful today and…
Noah was very helpful today and resolved my queries.
16 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Charlotte,
Thanks for your 5-star review for Noah. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
New Phone
Excellent customer service in identifying phone to suit my needs and setting up the new phone. Very customer focused.
10 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Thanks for your fab feedback Allan. It's great to see we were able to find you a great deal, and helped transfer everything to your new phone 😊
All the best, The Vodafone Social Media Team
Quick efficient
Quick efficient, friendly and very helpful. Served by noah
7 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Horsham
Hi Rosina,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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