Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
A empresa respondeu
Localização
Trocar localização93 King Street, KA1 1QD Kilmarnock, GB
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Veja o que dizem as avaliações
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... Ver mais
A empresa respondeu
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... Ver mais
A empresa respondeu
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Kilmarnock
Escrito pela empresa
Informações de contato
93 King Street, KA1 1QD, Kilmarnock, Reino Unido
4,9
Excelente
211 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mel has been a great help in keeping me…
Mel has been a great help in keeping me up to date and well informed on everything
18 de março de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Jonney,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks Nathan for helping me with my…
Thanks Nathan for helping me with my phone upgrade
6 de março de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Steven,
We appreciate your positive feedback for Nathan. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andrew made me feel at ease and I made…
Andrew made me feel at ease and I made me feel confident with my new contract very good at his job and I will be happy to be continue to have him help me with further with my Vodafone enquiries.
1 de março de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Kaylee,
Thanks for your review for Andrew. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service - a real delight!!
After a disastrous web problem I came into Kilmarnock store and they have throughly helped me. I was about to leave Vodafone when I came into store but luckily Mel (and Alan) couldn't have been more helpful. Mel took me through the steps and was able to alleviate my stress.
I have to say both members of the team were so engaging and personable.
I am delighted to now be able to walk out of the store still a Vodafone customer for both mine and my daughter.
Great service from my local store from Mel and Alan!
1 de março de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Melissa Muir was 5 star!
Melissa Muir was 5 star!! Brilliant customer care and very patient with me. Thank you
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Gaynor. Thank you for your review for Melissa. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It’s been very good was on the phone…
It’s been very good was on the phone and had to come in but it’s resolved my issue
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Gaz. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Kilmarnock
Thanks for your feedback Rachael. All the best, The Vodafone Social media Team
Thank you for all your help Nathan for…
Thank you for all your help Nathan for mum and me
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Derinda,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Andy was Amazing
The customer service was amazing with Andy was extremely professional and very knowledgeable about the product.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful and friendly staff member
Very helpful and friendly staff member
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Raymond 👋
Thanks for sharing your wonderful feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service from Mel
Fantastic service from Mel, highly recommend. She is very knowledgeable and knows her job very well.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hey Cyril,
Thanks for letting us know what an amazing job Mel did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy was absolutely brilliant
Andy was absolutely brilliant. He took the time to talk me through my options, helped me pick the right plan and was overall a genuinely nice guy.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi AS,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very patient with slow systems
Very patient with slow systems, very knowledgeable, very helpful, quality from Mel.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hello, Doug,
Thanks for letting us know what an amazing job Mel did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mel helped me set up my new phone and…
Mel helped me set up my new phone and transfer my data, great service!
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Maureen,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thanks Nathan for all your help.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hello, Allison,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from mel
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Thanks for your great feedback Martyn ☺️
All the best, The Vodafone Social Media Team
Andy helped a great deal
Came in to store with notification issues. Spoke to andy who fixed fhe issues on my phone and informed me i could get a new handaet and plan for the same cost i was paying already. New phone. Easier to hold. Very happy with the service in store.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hey George, Thanks for your awesome feedback for Andy. It's great to see they were able to help with your issues and find you a great deal too. Hope you're loving your new phone.
Thanks again, The Vodafone Social Media team
Andy was very helpful and professional…
Andy was very helpful and professional and polite. Thanks for you help and a happy customer
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Claire, It's great to see Andy left such a positive impression on you ☺️
Thanks again, Vodafone Social Media Team
Excellent service and knowledgeable…
Excellent service and knowledgeable staff. Andrew was a great help sorting my new phone.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Kilmarnock
Hi Margaret. Thank you for your review for Andrew. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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