When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoU12 Sanderson Arcade, NE61 1NS Morpeth, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... Ver mais
A empresa respondeu
Very helpful
A empresa respondeu
I visited to get my son his first phone with no real idea what I needed or wanted as I'm a major technophobe. Jas and Connor talked me through exactly what I needed and showed me the best handset fo... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Morpeth
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
U12 Sanderson Arcade, NE61 1NS, Morpeth, Reino Unido
4,9
Excelente
130 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I went into the shop and spoke a you…
I went into the shop and spoke a you lad called Connor who was very patient and friendlyou in sorting out my sim card
28 de junho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Alice, I'm glad Connor patient and helped with your SIM issue. I hope everything's sorted for you now 😊
Thanks, The Vodafone Social Media Team
Thank you so much Jas
Thank you so much Jas. Who is now known as Jan to us!!! Also thanks to Ryan for your help.
Jas you were so kind, patient and helpful solving all of the problems that my elderly friend was having with his phone. You are an asset to Voadfone. FYI Vodafone people this person IS what GREAT customer service looks like. Give them a raise. :)
7 de junho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Sandi,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Megan from Morpeth
We visited the Morpeth Vodafone store today, because we were having problems with our phones. Megan met us in store and sorted our phones out really quickly.
She was very knowledgeable and explained what the problem was. Megan was able to provide us with info about something else that we were interested in.
We left the store completely happy with the assistance we had received. Thank you Megan
23 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Carol,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kind and Caring Staff
I just wanted to to give a big shoutout and thank you to all the staff in the Morpeth Vodaphone shop on Saturday 4th May 2024. My Mum felt unwell and dizzy and let her have a sit down to recover. However she went from feeling unwell to passing out for some unexplained reason.
The staff were absolutely brilliant, kind and caring. They did their first aid thing and phoned an ambulance immediately whilst being there for my mum all the way. Another thank you to the kind kind arcade gentleman who was also extremely kind and perhaps the vodaphone staff can pass this on for me.
Thank you so much
4 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Tim,
Thank you so much for taking the time to share this lovely review. We're delighted to hear that the staff were on hand to support in a professional manor. We hope your mum is recovering well.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service, phone fixed in a jiffy.
Visited Morpeth Store today to see if I could get help with a problem on my phone, I am on the Vodafone network. Although the problem was not due to network issues Megan in the branch was incredibly helpful and restored my phone to full function quickly and professionally. She was great, nothing was too much trouble for her. I will certainly return when my phone needs upgrading. Thank you very much Megan. The old couple.
23 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Mr Evans,
It's great to hear about your recent experience, and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Connor was terrific at fixing my phone
Connor was terrific at fixing my phone, was able provide a new SIM contract and talk me through broadband options. Excellent service, friendly, quick and efficient.
22 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Stephen. Thank you for your review for Connor. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
jaz went beyond great customer service…
jaz went beyond great customer service and was so kind to us we will be back to sort other devices. Thank you.
18 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Lesley,
Thanks for sharing your fabulous feedback for Jaz. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience today with Jaz
Great experience today with Jaz. The phone would not go back to factory settings and she patiently worked her way through until she sorted. Thanks for all your help
12 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hey James,
Thanks for this great review regarding your experience with Jaz. We're so happy you had such a fantastic experience and got your issue sorted.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Friendly efficient service from jas
6 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jas was really friendly and helped me…
Jas was really friendly and helped me with everything I needed
4 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Thanks for your fab feedback for Jas, it's great to see they were so helpful.
All the best, The Vodafone Social Media Team
Spoke to a young lady named Alexia who…
Spoke to a young lady named Alexia who was very polite and friendly
25 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Alison,
This is a great review for Alexia. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Went into the Morpeth store to upgrade…
Went into the Morpeth store to upgrade my phone as I'd broken mine, spoke to a guy called Connor who was very helpful
6 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Julie,
Thanks for your review for and kind words for Connor. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I went into the shop to get a new phone…
I went into the shop to get a new phone and was served by a nice man called Connor who took the time to understand what I was looking and I never felt pressured into taking something I didn't need
25 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Fiona,
Thank you for reviewing. It's great to hear about your recent experience, and feedback for Connor.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jas has provided extremely professional…
Jas has provided extremely professional and friendly service.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Barry,
Thanks for taking the time to review and share this great feedback for Jas.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alexia was superb at sorting out my…
Alexia was superb at sorting out my login...great customer service...Vodafone should be proud
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Maria,
Thank you for taking the time to leave us a review, and share this great feedback for Alexia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wonderful staff
The staff (Connor) very helpful and patient with a confused customer with no IT knowledge. Well done, please ensure you look after him and encourage others to work in this way. A credit to your organisation.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hey,
This is wonderful support for Connor! Thank you for leaving this review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Alexia was wonderfully patient in…
Alexia was wonderfully patient in dealing with my problem. I always use this branch because all the staff are excellent. Would recommend.
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hey Judith,
Thanks for the lovely review and fantastic support for Alexia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Stephen, Megan and all staff were really helpful, knowledgeable and friendly when I had to sort out a pay as you go phone for my 92 year old mother.
Very patient.
15 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hi Christina. Thank you for your review. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor answered a variety of questions…
Connor answered a variety of questions about our landline and my mobile phone contract. He was very helpful and knowledgeable and saved me money on my bills for the next 6 months.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hey Linda,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Upgrade phone and reduce bill
Spoke to a really helpful guy named Connor to took his time to get us the best deals and save us a lot of money
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Morpeth
Hey Michael,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.