Kerry at the Northwich Branch was really friendly and helpful. She talked me through my new phone contract and took the time to explain everything to me. Thank you for making the experience a positive... Ver mais
A empresa respondeu
Localização
Trocar localização36-37 Witton Street, CW9 5DE Northwich, GB
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Veja o que dizem as avaliações
This 5 * dating is really for Chelsea who went above and beyond to sort my internet needs. She was very professional, knowledgeable and excellent inter personal skills.
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... Ver mais
A empresa respondeu
I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Northwich
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
36-37 Witton Street, CW9 5DE, Northwich, Reino Unido
4,9
Excelente
255 avaliações
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Northwich store staff
Northwich store staff extremely helpful - Kerry, Will & Chris went over & above sorting out my contract. Would definitely recommend this store for anyone already with Vodafone or looking to swap from another service provider.
3 de junho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Sal,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Northwich
Thanks for the five star review, Heather. It's really appreciated! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A wonderful experience
Today's experience in dealing with updating a new phone was made effortlessly and problem free.
This was only possible because of the customer friendly assistants, Christopher and Zak, who were both professional and amazingly knowledgeable in their roles.
They both took time to assess my problem and then source the right solution for me.
I am delighted with my new phone and account.
I would highly recommend the Northwich Vodafone branch without a second thought.
Today I received the best customer service in a mobile phone store, second to none.
Thank you to both Christopher and Zak. Both a credit to Vodafone.
16 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hey Tracy,
We're delighted you had such a positive experience in store. Thanks for taking the time to share this amazing review!
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Kerry was great
Kerry was great, finding us a great deal and guiding us through the process of changing contracts.
11 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you for your help Will!
I wanted to say a huge thank you to the team at Vodafone in Northwich and especially Will who got be back online.
Unfortunately I lost my phone accidentally leaving it on the top of my car and it was smashed into smithereens on the Friday just before the bank holiday.
Will went out of his way to help me and swiftly got a replacement sim sorted on the Friday just before closing. I returned on the Saturday morning to arrange a new handset. I was quite flustered and had two of my small children with me, Will was extremely patient with me and chatting to the kids so I could process going above and beyond to resolve my issues.
I have my new phone in hand writing this review, based on a deal which is was fair, met my needs and wasn't too painful. I felt supported and would highly recommend Will and the team!
4 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Will at Vodafone
I've visited the Northwich branch today because I'm currently out of contract with another provider, I was served by Will, who was very knowledgeable and helpful in finding me a new deal.
4 de maio de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Cheryl,
Thanks for your positive feedback, we're delighted you've decided to join us and had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great staff, honest service
Understood my issues with porting phone numbers, updating broadband and my mobile data requirements. Will worked through and got the best deal that I’m happy with. Great service
6 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Will was amazing and very…
Will was amazing and very knowledgeable. Couldn’t do enough to help and provided an amazing service. Always hate coming to sort a new phone and Will made the experience easy, quick and enjoyable. I will be asking for wills assistance in the future.
6 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Sophie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Overall a great experience
Today we were greeted by Will. He was very informative, he gave great advice and was able to look at several different deals until he found us the deal that suited us best. Will was very cheerful and chatty with our three children. Once we found the deal on a new mobile, it wasn't any trouble for Will to look into our issues with our broadband. Again he had a look at several options, until we found the deal that suited us best. Overall a great experience.
5 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Best Mobile Phone Shop In Northwich
Well what an absolute pleasure to see Kerry again.
Apart from always making me feel so welcomed, she such a kind, caring person who makes me feel so at ease.
Chris, the manager who runs the branch is a fantastic manager, as it shows through Kerry's 5⭐️⭐️⭐️⭐️⭐️ Customer service I always receive at this particular branch in Northwich. And I can say with confidence, I would highly recommend anyone else to go for wonderful customer care, best value and guaranteed the best mobile phone shop in Northwich.
Thanks Guys!!👍
2 de abril de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hey Sarah,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry & Will were very helpful &…
Kerry & Will were very helpful & patient with me today.
Friendly & knowledgeable.
Happy to shop at this store again
25 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Gwyneth,
Thanks for your kind words and taking your time to share the experience in store with Kerry and Will.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Seth was very helpful
Seth was very helpful, patient and understanding very professional
7 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Quade,
Thank you for reviewing and sharing this feedback for Seth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was super helpful
Kerry was super helpful, gave us lots of options and the best prices.
2 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Thanks for your awesome feedback for Kerry 😊 Thanks, The Vodafone Social Media team
Chris was instantly helpful and…
Chris was instantly helpful and cheerful.
He managed to make a better and cheaper deal for us and successfully lured us away from EE who we have been with for over ten years.
2 de março de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hey Paul,
Thanks for letting us know what an amazing job Chris did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry at the Northwich shop was a great…
Kerry at the Northwich shop was a great help today with my phone upgrade. Service is great, quick and easy. Thank you!
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Robin,
Thanks for reviewing and sharing this feedback for Kerry.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Seth was brilliant
22 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Sharon,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Poor Service
Dropped in to store and spoke with Kerry who was really helpful and looked at the best deal for upgrade. When I said let’s go for it at 16:45 she said she could not do as she was going home at 5pm. Such a shame as the store lost the business and I went else where.
Shows they are not fussed about business.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Ben,
Thanks for taking the time to leave your review. I'm so sorry for the experience you've had when visiting out store. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Kerry was Very helpful. Easily explained different options and provided me with what I needed.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Michael,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kerry was so helpful
Kerry was amazing. So helpful and patient. Didn't just sell the phone but helped with set up
13 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hey Gill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The store manager Chris at Northwich…
The store manager Chris at Northwich offered first class customer service and put right problems that arose when my new plan was set up on the wrong basis. He was at all times professional ,helpful and clear in his explanations.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Northwich
Hi Neil,
Thank you for taking the time to review, and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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