My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... Ver mais
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Localização
Trocar localização15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
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Veja o que dizem as avaliações
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... Ver mais
A empresa respondeu
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... Ver mais
A empresa respondeu
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Richmond
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
15 The Quadrant, TW9 1BP, Richmond Upon Thames, Reino Unido
4,7
Excelente
131 avaliações
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Very positive experience
Very positive experience, all the sales advisor were really patient, friendly and helpful.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Vinny,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A BIG thank you to HAMZA in the Richmond branch
My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380 to replace and so it wouldn't be economical to repair it but buy a new one. Took it to Vodafone in Richmond where Hamza and a colleague put it on a wireless charger and lo! it came on! Actually Apple in Regent St did the same but the phone did not come on. So a BIG THANK YOU to Hamza and his colleague for saving me £380.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I’m very happy with the service at this…
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole process easy for me. I’m really pleased with the service and the staff. Highly recommended!
13 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Ekin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Back In US ...with wrong PayGo voucher
Back In US with wrong PayGo voucher
Was visiting UK last month and stopped in the Richmond Vodafone/3 store to buy a voucher to top off my 3 network paygo sim. Rep was very pleasant and professional. However, when I returned to US and tried to top off 3 sim, realized I had been mistakenly given a Vodafone voucher when 3 didn't recognize the voucher number. As Vodafone doesn't provide direct-to-store email/contact info, have not been able to submit receipt details to remedy this -- but would very much appreciate a proper 3 voucher to replace the one I was erroneously given.
Updated:
Got a generic social media-like response from Vodafone which did not directly address my situation (can only contact them online as a Vodafone account customer so 'chat' was automatically shut down) --and this is particularly troubling as the specific actionable transaction information was submitted to them with the original review. All it would take to remedy this is for someone at the Richmond store to look up the transaction, and e-mailing me a 3 top-up voucher code to replace the Vodafone code I was erroneously given by rep. Again, there is no way provided by Vodafone to contact store directly aside from walking in.. and I'm now in US.
Down to 1 star until I get a proper response and solution.
10 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey JC,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Excellent customer service travelling…
Excellent customer service travelling to US all setting are good to go
31 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hi Eva, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
I would like to leave a wonderful…
I would like to leave a wonderful review for Zeb at Vodafone Richmond.
Although the store had already closed, Zeb noticed that I was looking for something and kindly let me in so he could help. My enquiry was only about a charging cable, but he still assisted me with such genuine enthusiasm, kindness and professionalism.
Of course, no one should ever expect staff to work after closing time, which is exactly why his gesture felt so exceptional. It is increasingly rare to meet someone who is so genuinely committed to helping a customer and who brings such positive, generous energy to the experience.
Vodafone is very lucky to have an employee like Zeb. Thank you again for your kindness and outstanding customer service.
18 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey lesya ,
Thanks for the lovely review and fantastic support for Zeb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Uzair and Ali were amazing help
Uzair and Ali were amazing help. After speaking to other competitors on the high street, they managed to give me a great deal and were so helpful and kind. Could not recommend them more. Thank you to Uzair and his team!
12 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Amelia,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Uzair and Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I walked into the Richmond branch to a…
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely fast and efficient. I highly recommend you see this employee of Vodafone. Thank you
30 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Mehrnaz,
Thanks for the lovely review and fantastic support for Uzair.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Humzah in Vodafone
I came into the store today and need some help understanding my plans. I spoke to Humzah and he was very clear, helpful and kind. He helped reduce my bills and really helped me get better deals for me and my family. His customer service was amazing. I highly recommend seeing Humzah.
Thank you.
29 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Artekblue,
Thanks for the lovely review and fantastic support for Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently completed my Vodafone…
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward.
What made the experience even better was that Uzair helped me with my last upgrade a few years ago, so it was great to see he still works for Vodafone. I remembered how excellent his service was back then, and this time was no different. He took the time to explain everything clearly and made sure I got the best option for my needs.
Excellent customer service from start to finish. Thanks again, Uzair—I wouldn’t hesitate to recommend you!
25 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Omar,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No internet at all, my family hate me
It is extremely frustrating dealing with Vodafone. The bot is poor. Too many times you have to repeat when entering things. When I selected the time for an engineer visit it wouldn't let me select the time. Poor functionality.
My internet is poor. It drops out frequently and does not deliver the 500mb that I am paying for. My 2 kids are doing exams and now we are without internet altogether at the worst possible time. We now have to wait a whole day for it to be checked. This is very stressful. I tried to make a complaint and the agent tries everything to stop me doing it. Agent refuses to tell me either an email address or a physical address for me to write a compliant. How is this legal? This is the fourth day within the first 2 months of switching. And now no connection at all. My family hate me for switching.
20 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hi Tim,
I’m really sorry to hear about your experience, I can completely understand how stressful this must be, especially with your children preparing for exams. This isn’t the level of service we aim to provide, and I’m sorry for the inconvenience caused.
Issues with intermittent connection and no service at all are understandably frustrating, and I can appreciate how important a stable connection is for your household right now. The problems you’ve faced with booking the engineer and using the bot also don’t sound like a smooth experience, and we’ll certainly take that feedback on board.
We definitely don’t want to make it difficult for you to raise a complaint, and I’m sorry if it felt that way during your interaction. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Pretty good experience in the shop
Pretty good experience in the shop. Might come back again for the service
16 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amo and Humzah were very helpful…
Amo and Humzah were very helpful patient very polite providing face to face
15 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Aline,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Humzah was incredibly helpful
Humzah was incredibly helpful, polite, patient and provided excellent customer service.
20 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hi Bea 😀 Thank you for reaching out and providing feedback for the great support you've received from Humzah. If you ever need any help in the future you know where we are. I hope you enjoy the rest of your day. Liam
I was served by Amo and Humzah
I was served by Amo and Humzah
Highly professional will highly recommended to my connections
15 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Sian,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good experience in Vodafone's Richmond store
Today I visited Vodafone store in Richmond, West London. I had a difficult experience with Vodafone's online service yesterday - it took 2 hours and I wasn't completely satisfied I had been given correct advice by agent. I visited the Richmond store today and was dealt with superbly in person by Humzah who managed to correct what had been done by the online agent. A big thumbs up for Humzah! Apparently it is common for store staff to have to sort out unsuitable advice given online.
2 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Rosemary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and speedy service.
Very helpful and speedy service.
31 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Vodafone team were great and Humzah…
The Vodafone team were great and Humzah was really helpful
31 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Humzah and Uzir are very professional…
Humzah and Uzir are very professional and so helpful.
A true lovely experience updating my phone.
30 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey Susan,
Thanks for the lovely review and fantastic support for Humzah and Uzir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Humzah was so helpful
Humzah was so helpful, knowledgeable about products and sorted a temporary workaround till new phone arrived. Excellent customer service
26 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Richmond
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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