Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Ver mais
A empresa respondeu
Localização
Trocar localização4 Union Street, SA1 3EE Swansea, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Jacob was excellent, talked us through all the options and guided us through all the steps to have everything set up. Moving 2 contracts over took a while which is a Vodafone issue not his fault!
A empresa respondeu
The representative was pleasant. Gave as much information as he could and what we required. Answered all our queries efficiently. Ewan is a very good at his job and a very knowledgeable assistan... Ver mais
A empresa respondeu
Great customer service from Katie in Vodafone Swansea store. Helped transfer my 3 account to a new mobile and assisted and advised with the setting up of home broadband contract. Very pleasant and i... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Swansea
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
4 Union Street, SA1 3EE, Swansea, Reino Unido
4,9
Excelente
252 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service
Grant helped us through purchase
He was clear and concise
He was very helpful and informative
Very personable
29 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Jayne,
Thanks for the lovely review and fantastic support for agent.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone served by Owain very helpful…
New phone served by Owain very helpful made the experience so stress free
Thanks
27 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Stevens,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from owain can't…
Excellent service from owain can't recommend him enough
27 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Leighton,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Katie was really helpful in sorting out my new phone in and out in less than 15 mins. Great customer service all round
17 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Aaron,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie provided exceptional customer…
Katie provided exceptional customer service from start to finish. She was friendly, professional, kind and genuinely went out of her way to help. She listened carefully, answered all my questions with patience, and made the whole experience easy and stress-free. It's clear she takes pride in her work and truly cares about her customers. She's a real credit to the team, and I hope her excellent service is recognised. Thank you, Katie!
17 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Sammina,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service and very…
Excellent customer service and very informative. Katie definitely knew what she wa talking about
Thankyou Katie 😀
1 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Joan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ewan was an amazing help he dealt with…
Ewan was an amazing help he dealt with my problems quickly and professionally
25 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was amazing and helped me find a…
Katie was amazing and helped me find a new phone, contract and helped me transfer my data to my new phone and helped to transfer my old phone to my daughter.
20 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Tracy,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was amazing today
Katie was amazing today , and saved me money per month , will be returning to the shop in future
10 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Sarah,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I live above a shop in Swansea high…
I live above a shop in Swansea high street and most days my signal and internet is unusable. The signal is mainly unusable in most of the town centre. I'm paying £40 o month for a network that's unusable most days. Please get your act together Vodafone. Please please please 🥺
6 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey there,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I took my elderly mother into the…
I took my elderly mother into the Vodaphone store in Swansea and was served by Joey , he provided excellent customer service and almost fixed all of the issues with her phone . She really needs an upgrade which she will do this week
26 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Customer for over 2 decades ...speaks for itself !
Always had fantastic service, network and customer service , makes a change for a company to reward customers for staying with them whilst up holding a great service , no pressure to upgrade , every effort in saving me money rather than empty incentives , Maddie went the extra mile on everything 🙏🏻💖
9 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Jessica,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie seemed very cheerful and helpful
Katie seemed very cheerful and helpful. I doubt it was her fault the process took awhile so overall great experience
25 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie is the most welcoming and warm…
Katie is the most welcoming and warm advisor we’ve met. Very patient and helpful - even with our boisterous children in tow.
25 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Elise,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was epic
Katie was epic, green class charts points only.
25 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very professional information and…
Very professional information and advice from Maddie. Was informed of the range of suitable products available but was not pushed into making unnecessary purchases.
21 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Ljw,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie helped fixed a problem with my…
Katie helped fixed a problem with my phone and was helpful she even sorted me out with a new cheaper contract.
18 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Nicola,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mobile WiFi
Hussein was very helpful, easy rolling contract set up quickly and installed Sim into the dongle ready for use.
2 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Steve
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Joey was excellent
Joey was excellent, he brought my bill down by at least £25, while sorting me a better package as well as a new tablet I cannot fault him a single bit, plus he is going 2 sort out my old tablet so I don't have 2 figure it out myself
6 de abril de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey Antony,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jakub was very helpful
Jakub was very helpful, visited the vodaphone store in Swansea and jakub was able to sort me out a good deal
30 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Swansea
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.