Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver mais
A empresa respondeu
Localização
Trocar localização16 Calverley Road, TN1 2TB Tunbridge Wells, GB
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Veja o que dizem as avaliações
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
A empresa respondeu
i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... Ver mais
A empresa respondeu
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Tunbridge Wells
Escrito pela empresa
Informações de contato
16 Calverley Road, TN1 2TB, Tunbridge Wells, Reino Unido
4,9
Excelente
318 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Amadeo helped me with connection on ipad
12 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Darren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks so much good service and helpful…
Thanks so much good service and helpful
Thanks Harvey
3 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Wesam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harvey helped us again with a mistake…
Harvey helped us again with a mistake on the billing of the broadband contract.
3 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Zaid,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harvey
Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells
3 de março de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf’s Wonderful experience
Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Tang,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Saf is very helpful
Mr Saf is very helpful, thanks so much
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Gary,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Saf brilliant service very helpful new…
Saf brilliant service very helpful new phone today fast process brilliant guy
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Marcel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Saf was great help!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Andy,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
If I could give zero stars
If I could give zero stars, I would.
I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.
Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.
The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.
Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.
This has been an extremely disappointing experience, and I expected far better service for the amount I pay.
Avoid if you value your time and money.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Abdul,
I’m really sorry to hear about the issues you’ve been facing with your internet service over the last two weeks. I completely understand how frustrating and stressful this must be, especially when you're paying over £180 a month and relying on your connection.
From what you've described, it’s clear that you haven’t received the level of support or urgency you should expect. Long call waits, repeated troubleshooting with no resolution, and a lack of updates are absolutely not the experience we want for our customers, and I sincerely apologies for the inconvenience caused.
Two weeks without any internet service is unacceptable, and I appreciate how much this has impacted you—especially with multiple SIMs and contracts registered under your account. You deserve timely communication, meaningful action, and proper accountability from our side.
If you’re still without connection, please reach out to the Technical team again on 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm so they can re-investigate the fault and work toward a fix as soon as possible.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Technical Team but haven’t received the resolution you needed, please contact my team directly on Facebook at vodafone.uk/2Fpnah2. We’ll be able to look into this further, escalate it if needed, and ensure the matter is addressed properly.
Thanks,
Vodafone Social Media Team
Really helpful
Really helpful. Diogo was very patient and knowledgeable
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Deborah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful Diogo very easy to get…
Very helpful Diogo very easy to get sorted
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hi Keith,
Thank you so much for your wonderful review and the amazing support you’ve shown for Diogo —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Brilliant Diogo as very helpful!
Brilliant Diogo as very helpful!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
What a stroke of luck that lovely…
What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Jill,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan is amazing and helpful
Jordan is amazing and helpful. I love his help very much.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Paolo is Numero uno!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Boris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf was great help
Saf was great help, appreciate the amazing service
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Diogo
Diogo, help me with my new sim card.
Amazon service
Thank you Diogo
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Juliana,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf was great help would recomendo hit…
Saf was great help would recomendo hit service to others. Obrigado!!!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Gessi,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were served today by Diogo…
We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey Lance
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Diogo help me set up my phone, very helpul. 5 starts to Diogo
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Tunbridge Wells
Hey There,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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