Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Li... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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Veja o que dizem as avaliações
I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... Ver mais
A empresa respondeu
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with t... Ver mais
A empresa respondeu
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite of... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Wigan
Escrito pela empresa
Informações de contato
Unit 33,Grand Arcade, WN1 1UG, Wigan, Reino Unido
4,8
Excelente
235 avaliações
Pede aos clientes que avaliem
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Excellent customer service on both…
Excellent customer service on both occasions that I visited the store. Was served by Tom both times. Really helpful, not pressurised into any contracts and thoroughly explained the contract to me.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Lina,
Thanks for taking your time to leave this review for Tom. We appreciate your kind words and support. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Super helpful
Alex at the Wigan store was super helpful and friendly with helping me out with my phone, explaining what I needed to do and helping me pick a new phone plan as I was currently out of contract highly recommended anyone going into the store branch in Wigan
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Abbie,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Abygail was out standing and for her…
Abygail was out standing and for her commitment to you I would order again thanks give a 6 out of 5
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Jarred,
Thank you for your review. It’s great to hear of your positive experience with Abygail. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I had a fantastic experience at the Vodafone store
I had a fantastic experience at the Vodafone store (Birkenhead branch), thanks to John (who was on loan to this branch from Wigan for the day)! From the moment we walked in, he greeted us with a warm and friendly attitude. He was incredibly knowledgeable, answering all of our questions with patience and clarity. John went above and beyond to ensure we found the right plan and devices for our needs. His professionalism and customer service were exceptional. It’s not every day you encounter someone as dedicated as John, and I truly appreciate his help. Highly recommend him if you're ever at the Vodafone store!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Susan,
This is such an amazing review for John. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lovely customer experience
We went into the wigan store to sort our wifi out and was assisted by Abbie who was lovely, friendly and explained everything to us and sorted us with a good plan which suited us
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Ayse. Thank you for your review for Abbie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently when In to the wigan store…
I recently when In to the wigan store to upgrade my phone contact as I been struggling trying to do it over the phone. As I entered the store I was greeted from a young lady called shannon, she made it super easy to upgrade my phone and she show how to sign into my Vodafone account. Overall one of the best customer service I have had
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Lewis. Thank you for your review for Shannon. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable
Abigail and her colleagues were very helpful and knowledgeable
16 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Tom. Thank you for your review for Abigail and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kind soul.
Tom who was sorting me out with a contract was helpful gave me options but not to many based on how much data I was using. He was friendly, helpful and kind it made my experiance better and relaxed and if more people like him life would be easier and stress free.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hey Josh,
Thanks for letting us know what an amazing job Tom did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom in Wigan store really helpful
We met Tom 3 years ago in Wigan store who was very helpful and sorted a good deal. We went back yesterday to update and add additional phone. Tom was there to sort everything out again and made everything simple to understand. Very efficient and we came away with a good deal. Thanks Tom
5 de novembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Elaine and Geoff,
Thanks for taking the time to write such a great review! We're delighted to see that Tom has been able to provide the same consistent service each time. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Justyna explained everything very well…
Justyna explained everything very well to me.
22 de outubro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Sandra,
Thanks for reviewing and sharing this feedback for Justina.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly.took time to read through my…
Friendly.took time to read through my contract and make sure the phone I was getting was affordable for myself young girl not long started but done a great job.
21 de outubro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Kerry,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly service
I recently upgraded my phone in-store, and it was a fantastic experience! The staff were incredibly knowledgeable and helpful, guiding me through the options and making the process smooth and quick. Highly recommend visiting this store for any upgrades!
27 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Lee-Ann,
Thanks for your review. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Callum
Callum today was a massive help. I came in the store with a broken phone. And ended up leaving with a brand new phone, and paying less on my monthly bill.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Andrew, thank you for your support and feedback for Calum today.
Thanks again, The Vodafone Social Media Team
Great customer service at the Wigan…
Great customer service at the Wigan store
1 de outubro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Megan,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Wigan store.
Thanks,
The Vodafone Social Media Team
I was served by Callum today in store…
I was served by Callum today in store he was knowledgeable and worked hard to get me the right phone at the right price. Would recommend
22 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Dave, thank you for leaving us a 5 star review. We are glad to hear you are happy with your new phone.
Thanks,
The Vodafone Social Media Team
Helpful staff!
Absolutely 5 stars for the service I received today. The staff were so helpful and very knowledgable. Would definitely reccomend.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Deanna,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Wigan store abysmal attitude
Visited the Wigan store today to ask for help updating my phone using Vodafone data. The young man in store looked really friendly and helpful, but the girl who served me was stoney faced, dismissive, arrogant and completely unfriendly. PLEASE get a different job if you can't be bothered to be nice to people. What a awful attitude she displayed to customers. I visited Thurs 19th Sept at approx 9.45am. That store used to be thriving, but it always seems empty now, and I'm not surprised with that unprofessional attitude
19 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Vera,
It's disappointing to hear about your recent experience, and how you've been left feeling - this isn't what we want for customers. Please message us with any unresolved concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Tom and abbie were very helpful and…
Tom and abbie were very helpful and have amazing Customer service
18 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Robyn,
Thanks for your review and your lovely words for Tom and Abbie! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Alex at the Wigan store went above and beyond explaining everything to me and was very helpful and friendly.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Emma,
Thanks for the great feedback for Alex, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media
Great service from Alex- very clear and…
Great service from Alex- very clear and shown me all the options available for my upgrade. Would highly recommend the branch an particularly Alex for his great client services.
31 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Wigan
Hi Ian,
Thanks for your lovely review for Alex. We appreciate your support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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