After five previous failed attempts to buy a new mobile phone contract with other providers, Ana at Worcester Vodaphone finally restored my faith in humanity. Not only did she move my provider to vo... Ver mais
A empresa respondeu
Localização
Trocar localização46 High Street, WR1 2QB Worcester, GB
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Veja o que dizem as avaliações
After wasting an hour on on-line chat with no success I visited the store in Worcester High Street. Ana was very patient with me and quickly understood my rather complicated problem. She was super eff... Ver mais
A empresa respondeu
Alex was super friendly, not to pressuring with my mom who doesn’t enjoy doing these purchases alone. He managed to tick off what I’m sure is all his mandatory sale pitches in a way which wasn’t pre... Ver mais
A empresa respondeu
Ana exceptional service, sorted my phone problem out straight away. Thank you
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Worcester High Street
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
46 High Street, WR1 2QB, Worcester, Reino Unido
4,9
Excelente
254 avaliações
Pede aos clientes que avaliem
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Tom was a great help in store
Tom was a great help in store, came in with a query and have left with satisfaction. The boys in store are a really good bunch and exceptional service from Tom as always.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Paul,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in today to upgrade my phone and…
Came in today to upgrade my phone and felt as ease as I was seen by Tom, he helped my upgrade as well as set me up with a dongle and a tablet all for less than what I was paying before, he’s an absolute gem to the store and Vodafone should be delighted to have him as an employee.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey David,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Worst service I have ever had from anyone.
I applied to switch from TalkTalk to Vodaphone on 3rd March 2025. The whole experience has been a nightmare. First Openreach would not connect to my house because the telegraph pole they use had not got a current safety certificate. By the end of April Vodaphone gave up trying to get the issue resolved so cancelled my order. A new order was raised 9th May. Finally we had an engineer pass the pole off as safe to climb and we were connected to the internet. Unfortunately the phone would only make outgoing calls and not receive incoming calls. Despite many phone calls to Vodaphone, TalkTalk and BT we still are not able to receive incoming calls. My wife and I are both in our 70’s. We have mobile phones but because we do not have a signal where we live we are not able to take calls on these devices either. It is now 5 months and we still do not have a fully functioning phone.
31 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey David,
I completely empathize with your frustration. After switching to Vodafone, I understand that Openreach couldn't connect you on the first attempt due to safety concerns. Thankfully, on your next order, you were able to get your broadband connected. However, I see that you're now experiencing issues with incoming calls. It's been 5 months, and you're still without a functioning phone.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via Live Chat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Worcester High Street
Hey Laura,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited Vodafone and spoke to Ana who…
I visited Vodafone and spoke to Ana who was extremely helpful and professional in dealing with my enquiry .
She is a credit to your organisation
25 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Jonathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke to Harrison today he was very…
Spoke to Harrison today he was very helpful and switched my broadband provider which saves me money excellent customer service.
21 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Parfitt,
Thanks for the lovely review and fantastic support for Harrison.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward made upgrading my phone…
Edward made upgrading my phone extremely straightforward with a very friendly and helpful service. He explained everything to me in a way that made it easy for a non-technical person like myself to understand. I would definitely recommend.
14 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Sharon
This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into store to collect a phone was…
Came into store to collect a phone was served by a gentleman called Kyle (large tattoos).
Was extremely helpful in setting up my phone and explaining how everything worked. Also transferred my number from another provider.
8 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Sammie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke to Tom today who massively helped…
Spoke to Tom today who massively helped me out.
I have vodaphome as a secondary number and couldn’t get it to work (user error).
He spent time to explain it all to me, set me uo with the app and walked me through everything I needed to do.
Now I have my phone working as I wanted it.
Very much appreciated Tom!
6 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Gawain,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came with a possible problem which…
I came with a possible problem which was sorted out in less than ten minutes by Tom and Will. Many thanks!!
6 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My visit to the Worcester shop.
My visit to the Worcester shop.
I was efficiently and politely dealt with by Tom and I left the shop feeling confident that all had been put in order
2 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Ruth,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helped me out massively
After visiting Vodafone this week and speaking with Ed I am much more relaxed about my contract expiry and renewal. Ed was really patient with me and helped me understand what my options were and allowed me to ask many questions. I'm sure I'll be back :)
28 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harrison helped resolve my signal…
Harrison helped resolve my signal issues quickly and explained everything clearly to me
25 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hi Ange. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Tom in Worcester
Tom was extremely helpful and kind to my very elderly mother. He really went the extra mile!
5 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hi Samantha. We're happy to hear that Tom was so helpful and kind to your mother. We appreciate you acknowledging the extra effort.
Thank you for your feedback!
Vodafone Social Media Team
rip off
Absolute rip off stealing data from me never providing service never providing the 5g I signed up for. I don't use Facebook
3 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Tim,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Professional and friendly service
My experience instore today, to upgrade my phone was extremely straightforward. I was led through the process by Ana who was very knowledgeable, professional and friendly. I felt very at ease and the whole experience was pleasant and efficient.
19 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Jacqueline,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Daniela
Brilliant service from Daniela. Helped me out with a a massive problem.
17 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Margaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service in Worcester from Ed
Wonderful service in Worcester from Ed, he found the best deal for my iPhone 16 pro max.
16 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Ali,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into stotd kyle did a trade-in for…
Went into stotd kyle did a trade-in for me. Was super quick and helpful.10\10
11 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom in Worcester
Went into Store to look at phone contract and we were dealing with Tom from Worcester. He was amazing! Very helpful and friendly and made the experience stress free and easy!
4 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Worcester High Street
Hey Liv,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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