Volt Music Store Avaliações 

For a long time I thought I might not get the device I ordered with the money gone. I ordered a device labeled 'in stock - same day delivery'. I received it a month later. The communication was more than bad including insults directed to me.

I had to fight for getting my right and finally succeeded after telling them I would inform local police. Now, that I had a problem with the invoice (due to tax authorities), they declined to help me with that, claiming it was not possible for them to help. But of course it is, as other companies who I had the same problem with, DID help out! Never again this store.

No communication from them when there might be supply issues (articles shown as being available, yet they update the shipping time as often as their underpants.

Voice Mail always full, not reachable via phone.

Contact via whatsapp does reply with prewritten texts and won't engage in your request.

edit: problem got solved in the end, however, the online shopping experience remained questionable.

I ordered an item on December 30th and have yet to receive it 21 days later. Despite multiple attempts via phone, email, and text, I have not received any response regarding a refund. This experience has been extremely disappointing. I initially wanted to support a local shop, but unfortunately, this situation has proven otherwise.

Good to have a music shop around town, especially since they have brands like Noise Engineering, Eric Synths, Soma etc in the shop. Got my Pulsar 23 limited edition here which they ordered for me directly at Soma.

My first experience was actually rather good:
Very good price online, shipping took some time but for a good price I can wait some time.
So I placed a second order with confidence. Item was listed as 'In stock, shipped next day' so I placed the order with good hope.
A week went by and no notification, I contacted customer service and again one week later they replied that it was an error on their side that they did not have the item in stock.
My options: wait at least 2 weeks or get a refund. I opted for the last one.
One week later, still nothing from their side so I opened a case with PayPal and send them a mail.
'Ah yes, cancellation received, money will be refunded in 3-5 days'
-item is still listed as 'in stock, shipment next day' seems like false advertising but yeah...
14 days later, still waiting on my refund, escalated to PayPal and opened a case with the bank to get things sorted out because don't expect any help from them.

So you can order here if:
-you don't have an urgent need for your product.
-purchase via protected service (Paypal, Mastercard...) and not wire transfer because you NEED guarantiee
-don't expect any communication from your seller
-you're feeling lucky and want to gamble on getting a good deal.

At first they lost my order which sat unattended for two weeks. When I contacted them about the delay they asked me to pay 140 euros extra for the studio monitors.

At this point I asked them to cancel the order and remove my account information as per EU GDPR regulations. In the latest reply they asked me if I have any IT or Python experience as they don't know how to do that themselves.

STAY AWAY!

STAY AWAY!

I bought a Strymon pedal from the stores website. Some days later, I wrote the store, because I still hadn't recieved notification of the shipment, although the money was withdrawn from my account long ago, and paid to the store. The store writes me back that it's gonna be another week, before they recieve the pedal, although their site stated that it was in stock. They also want me to pay additional 49 EURO, because there allegedly was a bug on their site, pricing the pedal wrong, or else they would cancel the purchase.

I demanded the pedal at the price I had already paid, but was met with arrogance, and told I was gonna get my money back the next day. It's due time, and I still haven't recieved my money back.