I have had a subscription with Vuse for some time and have never had an issue. Easy to update dates/quantities etc. This month I didn’t receive my order. This was down to the delivery company, Evr... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had an order that had been lost by delivery company, raised a complaint with Vuse customers service. They quickly checked on my order and confirmed it was lost, they gave me option of replacing orde... Ver mais
A empresa respondeu
Recharge vuse intense peut importe la saveur ils n'y a aucun goût de fruits juste un goût indescriptiblement dégueulasse qui reste en bouche. Aucun intérêt. Je déconseille fortement c'est une dépense... Ver mais
I use this company weekly, and I unfortunately had issues with my items one been stolen and the others turning up when they want to, Bleart F was so helpful ( always are at Vuse ) and kept track on my... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de vaporizadores
- também em
- Lan house
Informações de contato
Reino Unido
- www.vuse.com
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Swift
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was extremely and pleasantly surprised avery high level of care. Thanks again.
7 de maio de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Brian, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great customer service
I had an issue with an order that didn't arrive. This was handled quickly, and the order replacement process was easy, and the response was fast. Very pleased will continue to shop with vuse
5 de maio de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Alice, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Device Query
Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quickly and was very helpful.
5 de maio de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Lorraine, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great next day delivery service and…
Great next day delivery service and helpful customer service
1 de maio de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Andrew, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Karen B
Karen B. Was amazing, she helped me with my order that was delivered to the wrong location
4 de maio de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Vanessa, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Pod issue resolved with ease
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a replacement for the previous one, and when I continued having this issue, a pack of pods arrived at my house just a few days later and the problem had resolved.
27 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Poppy, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Emailed query and resolved the next day
24 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Carl, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Brilliant device's and flavours
Brilliant device's and flavours. Always there for you should you have a query. Would recommend very highly.
25 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Barbara, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Very simple process to have my faulty…
Very simple process to have my faulty pods exchanged. The customer service agent made this all possible through a series of short emails. Always friendly and helpful.
24 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Peter, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Always easy to deal with
Always easy to deal with, any problems are quickly fixed no questions. I would had hesitate to recommend them
21 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Chris, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Small problem with a couple of Pods
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M who was very caring and helpful. I have been given a full explanation of what to do in the event of the problem occuring again and a replacement order was sent. Amazing customer service - Thank you.
21 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Rob, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great customer service
My order was lost which was confirmed by the courier so I contacted Vuse customer service and Karen B was very helpful to resolve this issue and arranged a replacement quickly. Great customer service, thank you, Karen B. :)
20 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Juno, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Overall great company
Great products, fast shipping, frequent offers & deals & timely, helpful emailed responses to queries & issues fixed easily
14 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Gemma, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Improve your service
I’ve been using your subscription service for over two years, and almost every single month I’ve had issues with delivery. Every time I raise the problem, I’m told to “be patient” and wait. If I’m expected to wait whenever it’s convenient for you, what is the point of subscribing? I could buy the same products from the corner shop when I actually need them instead of relying on your horrible, clunky service.
Almost every month I have to chase either you or your delivery company (Evri), whose service is consistently awful and should honestly be banned. I don’t have time to deal with your customer service or the dismissive responses I receive, as if I’m buying a T‑shirt instead of essential products. It’s unacceptable that I’m putting in more effort than the company I’m paying.
You need to improve your service and your delivery partner. Focus more on your customers than on your money. After everything I’ve dealt with, I want a manager to call me. This has gone on long enough and needs to be handled by someone who can actually resolve it.
10 de abril de 2026
Avaliação não solicitada
I love these pods as they are very…
I love these pods as they are very discreet and I particularly like the mouth piece. The choice of flavours and strengths is also very good.
Delivery has been very quick.
Thank you
10 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Lieferung wiederholt nicht angekommen
8 de abril de 2026
Avaliação não solicitada
first class service
Absolutely first class service very patient and understanding customer service helped with both my problems and resolved the issues
7 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Elle, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great product snd customer service
I had a problem with my order. Emailed customer services and was resolved within the hour. Great products and customer experience. Keep up the good work snd thank you.
1 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Lynne, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Excellent service
Excellent service, discounted products on subscription and Excellent customer service
2 de abril de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing
Always really happy to help and on the odd occasion when I have needed assistance it has been resolved really rapidly.
23 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Fiona, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
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