I have had a subscription with Vuse for some time and have never had an issue. Easy to update dates/quantities etc. This month I didn’t receive my order. This was down to the delivery company, Evr... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had an order that had been lost by delivery company, raised a complaint with Vuse customers service. They quickly checked on my order and confirmed it was lost, they gave me option of replacing orde... Ver mais
A empresa respondeu
Recharge vuse intense peut importe la saveur ils n'y a aucun goût de fruits juste un goût indescriptiblement dégueulasse qui reste en bouche. Aucun intérêt. Je déconseille fortement c'est une dépense... Ver mais
I use this company weekly, and I unfortunately had issues with my items one been stolen and the others turning up when they want to, Bleart F was so helpful ( always are at Vuse ) and kept track on my... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de vaporizadores
- também em
- Lan house
Informações de contato
Reino Unido
- www.vuse.com
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am happy with customer service
I am happy with customer service, they’re always helpful and friendly and they always respond quickly.
30 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Elida, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Habe die Vuse golden tabbacco 20 mg…
Habe die Vuse golden tabbacco 18 mg Pods früher sehr gerne gedampft,Geschmack und throathit waren top...aber seit es die 20 mg Version gibt ,hat sich alles verändert,gerade der Throathit ist seit dem gleich null und man hat das Gefühl das man nur noch Luft zieht ohne die befriedigende Wirkung am Ende...schade ich denke ich muß mir eine neue Alternative suchen :(
26 de março de 2026
Avaliação não solicitada
Second month and evri have lost my…
Second month and evri have lost my parcel, and I have to wait 5 days to get a replacement, same as last month, evri lost it.
24 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
Prompt replies to my emails
Prompt replies to my emails. Postal service failed to deliver, tracking stated “ in Depot “ for over a week. Vuse offered a refund or my order to be resent. I chose the latter and they're sending with DPD 24h. The postal service had failed not Vuse.
25 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Mason, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I ordered a new epod which arrived…
I ordered a new epod which arrived quickly but wouldn't charge. Customer service replied quickly with suggestions. Once that didn't work I was sent an apology and a new pod. Highly recommend this company
17 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Shereen, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Vuse Customer Service department
As soon as I notified their customer service team about a problem they resolved it within hours-overall a very positive outcome !!
23 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Neil, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Bianca was great
Bianca was great, exceptional customer service. My issue was resolved quickly and effectively.
18 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Sarah, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great service
Great service, fast response to queries & discounts appreciated!
19 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Julie, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Faulty devices, late delivery, inept customer service
. 3 days delivery time on an overnight delivery
. As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery.
. Item arrived worked for about a day before it malfunctioned
. Tried to discuss on your chat customer services, which gives as little as 30 seconds on the customer end before getting cut off, where advisors take 2-3 mins per response
.promised support timelines ignored
In short this has been about as bad as a first customer experience can get.
16 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
I bought the McLaren ultra device
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.
It came with 2 batteries and when I needed it changing I rang Vuse and they immediately sent a 4 man team, one undid the clip, one pulled the battery out, the other had the spare all ready to go straight back in and the 4th guy let the jack down. All in all very fast, battery changed in under 3 seconds.
Very good
17 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Resposta da Vuse UK & Ireland
Hello Karin, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Nicht mehr vertrauenswürdig
Eigentlich war ich bisher Zufrieden. Doch jetzt habe ich im Januar Ware bestellt, mit PayPal bezahlt und bis zum heutigen Tag keine Ware erhalten. Am Telefon wird man nur vertröstet das der Fall weiter geleitet wird, die Bestellung wäre Ausstehend und man bekommt schnellstens Rückmeldung. Fehlanzeige. Zum Glück konnte ich jetzt durch den Paypal Käuferschutz zumindest mein Geld zurück erhalten. Danke an Paypal. Vuse....niemals wieder
14 de março de 2026
Avaliação não solicitada
Recently had an issue with a payment so…
Recently had an issue with a payment so contacted Vuse customer care for advice and a solution.
Amazing support from Alen who not only sorted the problem out, but kept me up to date throughout the process. Can- not fault the service I received. Excellent 👍🏼. Well done Vuse, especially Alen 🙏🏼
10 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Wendy, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I have dealt with Vuse customer service…
I have dealt with Vuse customer service a few times, and each time I received a prompt response and my issue was resolved to my satisfaction. I am happy with the subscription, the email communication, and the quality of the product. For me, both the customer service and the products are excellent.
Thank you, Vuse.
9 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Jana, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Quick and helpful advice/assistance.
6 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Alan, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I love vuse its my evry day used but…
I love vuse its my evry day used but I'm impressed with there costumer service on time and problem solver specially(BAT) he is amazing and really helpful im so happy being a part of vuse
5 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Iqra, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Missing order
My order went missing spoke to Nina at Vuse who was exceptional couldn’t fault her. Within a couple of hours I received an email to say a new order had been processed. Unfortunately my orders now have to be sent to me rather than the shop but it’s a small price to pay for excellent service. Thank you Nina.
4 de março de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Jenny, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Bin zufrieden
Habe zwei ultra Geräte. Sind top, Akku aber extrem schwach und die ultra pods übertrieben teuer aber zum Glück funktionieren die core pods auch im ultra gerät die sind nämlich billiger und gibt's bei mir im Supermarkt um die ecke
26 de fevereiro de 2026
Avaliação não solicitada
Responded to my query quickly and…
Responded to my query quickly and efficiently.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Karen, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Absolutely fantastic customer service
Absolutely fantastic customer service. Excellent company and really put the customer first.
I am a very happy customer and will continue to support Vuse UK
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vuse UK & Ireland
Hello Heather, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
A Experiência Trustpilot
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