Watches of Henley St Avaliações 

54
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As I was looking for a specific ladies Rolex watch and looking at many online sellers and came across Watches of Henley Street- I researched the company and everything looked legitimate across the boa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would 100% recommend Watches of Henley Street , from chatting on text to the purchase . So helpful and knowledgeable in comfortable and friendly Surroundings. The after service they offer completely... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased our first Rolex from Watches of Henley Street today their service from start to finish has been absolutely fantastic. They are a wealth of knowledge whilst keeping things simple and easy for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Visited this Saturday and bought a Rolex for my wife. There was lots of choice in the store and that helped us make a difficult decision on the style/colour and nothing was too much trouble. The team... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

Established in 2017, Watches of Henley Street Limited are one of the midlands largest stockist of pre-owned luxury swiss watches from brands such as Rolex, Cartier and Omega. Our premises in the heart of the famous jewellery quarter in Birmingham showcases our stock where you can view, buy, sell and part exchange. We are full service independant watch dealer meaning we have the the capability to handle our own repairs,authentication, refurbishment and servicing all in house with industry leading equipment that goes beyond necessary. Our website also contains our stock and offerings. We are open Monday to Saturday 09:30 until 16:30.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

54 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(54)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service from Watches of Henley Street dealing with Jordan in both buying a new timepiece and selling a pre-owned timepiece. Hope to do business again in the future.

11 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Offer poor prices on buying watches yet…

Offer poor prices on buying watches yet would sell them for way way more. Wouldn’t waste time trying there. The guy always seems uninterested, can tell from his facial expressions. Been on three different occasions and p1ss poor offers on Rolex watches.

2 de março de 2024
Avaliação não solicitada
logotipo da Watches of Henley St

Resposta da Watches of Henley St



Dear Brian,

We and Trustpilot have tried to contact you to ascertain the legitimacy of your review to no avail. Please could you contact us at your earliest convenience to prove any substance behind your claims and remarks on 01789 777 713 or via email - Jordan@watchesofhenleyst.co.uk

We have reviewed our CCTV for Saturday 2nd March 2024 and cannot find you on any footage or phone communications.

The company has no record of any communication/in-store visits with an individual under the name Brian Atkinson. I find it impossible that the circumstances you have described in your review, could be remotely true.

To summarise, I find it appalling that we as a business can have our reputation potentially impacted based on a review that neither you or Trustpilot can substantiate with evidence. Furthermore we can prove your experience did not exist via CCTV.

Thanks,

Jordan & WOHS Team.

Avaliado com 5 de um total de 5 estrelas

5* Service

I sold 3 watches to Watches of Henley Street. I was struggling to achieve what I felt was a fair price from other dealers locally but Jordan & Grace were brilliant. No back and forth, or haggling. A perfect transaction. Definitely recommend. Thanks again.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service end to end.

Brilliant service end to end in dealing with Jordan. He’s a genuine professional with an obvious love for his job which makes the whole thing such a pleasure. He offered me what I thought was a fair price over the phone for one of my watches and then actually made the deal slightly better in store as the watch was in such good condition! Couldn’t be happier and I’ve already recommended Watches Of Henley St to many of my friends.

21 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased My first Rolex from Jordan

Purchased My first Rolex from Jordan & the lads today - 36mm datejust factory set diamond dial

I’ve got to say the best & most helpful rolex dealer I’ve been to! Full of knowledge nothing was to much trouble & added extra when purchasing!

This will be my watch shop of choice for all future watches & would highly recommend!

Thanks Again Lads
Jack

25 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best customer service!

Where do we start! We went into this store looking for a long wanted watch and Jordan was so happy to assist!
After having a good discussion with Jordan he made a promise to source the required watch and absolutely kept to his promise, one day later Jordan txt us to say he had located exactly what we wanted and more!!
Friendly gentleman with the best customer service I have seen for a long time!
We went to the shop to collect the watch, again more than happy to help us, all staff very attentive and happy to say we walked out a very happy couple with a nice bottle of bubbly for Christmas!
Thank you to Jordan and your team, we highly recommend you and we will be back - hopefully soon 😊

10 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not the best customer experience

Not the best customer service I have ever had , I asked if they would be interested in purchasing a rolex , without seeing a picture or the watch in person or even knowing the price they said they was not interested.
They also concluded from what I
told them that it required a new bezel.
They must have psychic powers.
Probably stick to using a bigger outfit like watchfinder as theyjust quoted me a price which was fair, shows why watchfinders stock is more diverse with more of a range.
It it was possible probably would have given no stars.
Guy I spoke to was a chap Called
Jordan , not his finest hour.
Just seen the updated reply - says it all

26 de novembro de 2022
Avaliação não solicitada
logotipo da Watches of Henley St

Resposta da Watches of Henley St

Hi Mr Thomas Tonks,

You enquired if we would be interested in purchasing your watch, that had (in your own words) a damage to the lume pip of the ceramic bezel. To which we responded within 31 minutes that we would not be interested due to the damage that you had mentioned and why.

If we wanted to buy your watch, you could've come to our store and received the funds via bank transfer on the same day. That's pretty impressive.

We as a business are under no obligation to purchase a watch regardless of the price, condition etc.

Again we refer to the subsequent messages you then sent to us - where you proceed to threaten to leave a review of a bad experience, preach the business practices you want us to follow and other malicious comments. Subsequently we deem those comments to be rude and in an aggressive nature about our business. We tried to contact and reason with you professionally afterwards even apologising for not wanting to buy your watch.

Thanks,

Jordan & The Watches of Henley Street team.

Avaliado com 5 de um total de 5 estrelas

Purchased our first Rolex from Watches…

Purchased our first Rolex from Watches of Henley Street today their service from start to finish has been absolutely fantastic. They are a wealth of knowledge whilst keeping things simple and easy for you when your like us and want to invest but don't really know what your doing ! No pressure to buy genuinely couldn't do enough for us with spot on advice. Would 100% recommend and return here when we are ready to buy another one. Thanks guys we will be back !

23 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

If I could give more than 5 stars I…

If I could give more than 5 stars I would. Went into get my watch adjusted but what an experience it was for just that. An incredible showroom surrounded by the best watches and very welcoming, had a lovely conversation while he adjusted my watch with all the correct tools and treated my watch like it was his own. Highly recommend for all your watch needs.

30 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 stars from me

5 stars from me, could not fault this business at all. Jordan is a very helpful & knowledgeable guy. Made my purchase totally seamless. Even helped with different delivery options.
Would certainly recommend to anyone & will be using again in the future

30 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Watches of Henley St

Jordan is a top honest bloke, who keeps to his word, this is the second watch I’ve purchased from Jordan I feel both times Jordan has gone above and beyond to help me out and have a good deal with me, both times I’ve left more than happy with my purchase.

28 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Richard Moore

Jordan was one in 1 million he had all the time to talk to you on the phone and you always felt comfortable with him when the Watch showed up it was in perfect condition exactly as stated.

7 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchase of premium Rolex

After showing interest in a watch on the website, I dealt with Jordan, who was fantastice. Incredibly helpful, and reassuring as this was my first purchase with Watches of Henley St. Having now completed a purchase, I consider Jordan to be a trusted & professional dealer who genuinely takes an interest in his Customers and the service they receive from initial engagement all the way through to the completed purchase. Shipping was fast & secure, and the watch arrived exactly as described & well packaged. Thank you for such a smooth & reliable experience, I can 100% recommend Watches of Henley St to anyone interested in dealing with them.

23 de março de 2021
Avaliação não solicitada

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