WatchObsession Avaliações 

162
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I wanted a new strap for a Briston Clubmaster. The watch came with a military strap, which I didn't really like. The watch has a tortoiseshell coloured case. With help from the team at Watch Obsessi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to find exactly what I needed. Kept informed about a slight delay as they worked to source another delivery from the manufacturer. Item was then dispatched immediately, postage was very fast and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Decided I needed a butterfly clasp instead of a buckle for my watch so I found myself at WatchObession. Ordered the buckle and it was delivered promptly however I had ordered the wrong size - my fault... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have no complaint with Watch Obsession as a business based in the UK - but, if they are going to sell watch bands etc to far away places like Australia - perhaps they might tell you if you tick Fr... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

Experts in the Watch field, founded by watch lovers for the online watch community. WatchObsession boasts a massive inventory of Watch Straps, Tools and Accessories as well as a luxury Watch sourcing service with some watches stocked. Focused on a high level of customer service, WatchObsession will always aim to satisfy their customers every need.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

162 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

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4,7

Todas as avaliações

(162)

14 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I inadvertently purchased the wrong…

I inadvertently purchased the wrong strap size. Watch obsession, were brilliant enough to replace and to install the deployment clasp for me. Great advice and service from them! I would recommend them highly.

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

First class service from telephone advice through to fast delivery of chosen watch strap. This was my first order with Watch Obsession but I would have no hesitation using them again and recommending them.

18 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great straps, very quick delivery

Found several watch straps that fitted my Breitling (which has very small dimensions) and ordered the one I liked. The information on the website is great as I found that I can use a different clasp I have with the strap. Really impressed that it arrived the next day and very happy with it. This will now be my go-to place if I ever need another one.

29 de novembro de 2024
Avaliação não solicitada
logotipo da WatchObsession

Resposta da WatchObsession

Thank you Amanda :-)

Avaliado com 1 de um total de 5 estrelas

Never received it

Never received it!

Got an email to say it had been delivered but nothing had arrived. Looking at the POD it looks like it was delivered to another address and I have no idea which. The picture looks nothing like my front door. To be sure I’ve double checked the shipping address on the order and it’s correct so I have no idea why it would be delivered to another address. I’ve checked with neighbours and no one seems to have received it. Could you find out where your genius courier dropped my parcel please? People who can’t be bothered to read an address properly or send a POD with the address on so you can at least confirm where it was left! Willing to amend the rating if this is sorted.

8 de outubro de 2024
Avaliação não solicitada
logotipo da WatchObsession

Resposta da WatchObsession

Hi Wisdom, very sorry to hear that you experienced issues with the delivery of your order. We shipped another out which also shows it was delivered. Hopefully this one made it to you without any issues but we will follow up via email to double check.

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. The quality of the product is top notch and well packaged. Very impressed, ordered on 27 August and was delivered 29 August, with customs costs covered in the price (from UK to South Africa). Highly recommended

27 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Re review

Originally bought a couple of watch straps in 2022 and had some issues with sizing. Specifically my watch stated the size was 20 but the watchobsession size 18-20 was too small so I needed the size up.

Watch obsession sent out a few different sized mechanical pins so I could adjust the strap to the perfect fit.

So brilliant customer service. I regret not adjusting my review sooner.

I've now bought another watch strap to replace the first one as I stupidly wore the watch in the shower one too many times and it degraded exponentially. This new strap has been shower free and is holding up really well and looks a million dollars.

I'd say their pricing is fair and the selection of straps is amazing. Probably could do with some clarity over sizing, especially with watches like mine which seem to be right in between two mechanism sizes.

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Don't often write reviews, but this - as a 5 star service - was a no brainer

Ordered strap Thu. Received Friday, full instructions to fit inside, absolutely perfect and pleasing service. Quality strap, quality service, thanks.

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bought a Beco tech watch set

Bought a Beco tech watch set. The case was cracked and one of the hinges was snapped. Maybe not the most expensive watch screwdrivers but I paid enough for a new item to arrive in new condition. Not worth the hassle of returning so in fairness I haven’t made a direct complaint but I’m a bit disappointed so my review reflects that. The set was packaged in a bubble pack and I can’t see how the damage could’ve happened in transit so it’s been sent out broken in my opinion.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da WatchObsession

Resposta da WatchObsession

Hi Neil, very sorry that you received a damaged case. They do get damaged in transit from time to time and for that we apologise. For that reason, we have some spares here which we can send out if that is of interest to you. I will also remind the warehouse to double check the condition of the cases before they are sent out. Please do reach out if we can get a case out to you.
Thanks,
Mathew

Avaliado com 5 de um total de 5 estrelas

Really pleased with my Di Modell…

Really pleased with my Di Modell Chronissimo strap which goes so well with Smartwatch I have. Service was impeccable and Matthew really helpful

1 de dezembro de 2023
Avaliação não solicitada
logotipo da WatchObsession

Resposta da WatchObsession

Thank you David!

Avaliado com 5 de um total de 5 estrelas

Hirsch strap

Quality Hirsch strap with deployment clasp,quick delivery, quality product,would definitely recommend and use again

8 de novembro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Buyer Beware - the Devil is in the Detail...

I have no complaint with Watch Obsession as a business based in the UK - but, if they are going to sell watch bands etc to far away places like Australia - perhaps they might tell you if you tick Free Royal Mail Shipping it will take 3 weeks or more to get to you - and, the tracking details are almost non-existent.
In fact, even though their prices are very good - you would suffer less Stress by buying local.
DHL charges of $60 or more make any initial purchase non-competitive.

20 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prompt attention to order/Excellent customer service.

Prompt delivery for my replacement leather sports strap, it was easy to fit. Certainly pleased with the appearance of it.
Since this review I have had an issue with a sports deployment order this was rectified by Watch Obsession. Their approach to dealing with the problem has been First Class. Very Satisfied regarding their customer service.

4 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products and a pleasure to deal with

Ordered 2 straps - I'd was away so didn't have a chance to try them until about 2 months after purchase. One of them fit perfectly but the other was too small, which I exchanged for the 22mm size. The exchange was processed quickly but in the end the larger strap was too large so I had to return it for a refund. The other strap fit perfectly and I'm really happy with it.

It was a shame the second strap didn't fit but the customer service was excellent and I would definitely use them again.

20 de janeiro de 2023
Avaliação não solicitada
logotipo da WatchObsession

Resposta da WatchObsession

Thank you for leaving us a review Mark. Please do reach out if there is anything we can do to help you find a new watch strap.

Avaliado com 5 de um total de 5 estrelas

Ordered a strap for my Porsche watch

Ordered a strap for my Porsche watch. Came quicker than I thought and is of great quality. Looks really nice and fits beautifully. Not cheap (cheaper than Porsche), but well worth it.

17 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I have bought a few straps here, I need an extra large strap, this is a place I can always find what I need. Latest purchase war for a new watch, that I wanted to change the issued bracelet for a leather strap, having ordered a deployment buckle from the shop I bought the watch. I was confused by the appearance of the buckle, and rang WO for some guidance. Late on a Friday, had some superb help and guidance and ordered the strap I decided on, it arrived the folowing Tuesday. Fantastic service. Many thanks

6 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A fuir

Paiement d'une livraison 10€ et surprise les frais de douane à 20€ !! Refus de rembourser les frais de douane de la part de l'entreprise.
Tout ça pour recevoir un bracelet dans un vieux emballage papier bref service pas très qualitatif
Passez votre chemin!

2 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unusual watch strap size was no problem

They helped me out when I was looking for a 15lug leather strap, which is so difficult to find! Special mention to Megan Williams who went above and beyond to help me find a strap that suited my needs.

20 de outubro de 2022
Avaliação não solicitada

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