Webjet Avaliações 1.681

The worst experience ever with Webjet.

Absolutely unacceptable customer service. Because of their mistake, I missed my flight and ended up paying hundreds of dollars out of my own pocket. What’s even worse is that they advertise 24/7 support, but when I called on a Sunday, I was told they don’t actually operate then—and that their “emergency” line is only for medical situations. That is completely misleading.

No accountability, no proper assistance, and no solution offered despite the inconvenience and financial loss they caused.

NEVER AGAIN with this company!!

DODGY. Had cancellation credit for a November flight

THEIR CREDIT MUST BE USED BY THE ORIGINAL BOOKING DATE

DO NOT USE WEBJET THEY ARE THEIVES AND SCAMMERS

Never book tickets on this website. Initially, they offer tickets at a certain price, but after you pay, they call you 15 minutes later to say the tickets are sold out and you need to book another ticket at double the original price.

The real trouble begins when something goes wrong, as it inevitably does with travel. Customer support is painfully slow, difficult to access, and often unhelpful when you finally get through. Trying to resolve booking changes or cancellations feels like shouting into the void, with generic responses and little accountability. For a company operating in an industry where flexibility and trust are crucial, the lack of reliable support is inexcusable. Instead of simplifying travel, Webjet turns it into a stressful, time consuming ordeal that leaves you questioning why you didn’t just book directly with the airline and hire car companies in the first place.

Unreliable customer service.
Caught lying on prices - all on transcript by the way to discourage changes. Not cancelling but changing and POS didn’t want to do any work on changing.
Would not recommend. Do not trust and save yourself the hassle of talking to the most untrustworthy company - and eventually losing your money.

Webjet is trying to charge me 30% of an already expensive ticket to cancel my Qantas flights through Dubai because of the war situation. Qantas are offering fee free changes and cancellation so I cant see a justification for a $522 cancellation cost. Never again will I use Webjet.

I paid 200.00 extra to be able to get the extra leg room by the exit with Vietnam Air. When I went to book in to get on the flight Vietnam Air said there was an age limit for those seats ( 60 YO) Webjet did not ell me when I paid the extra money for my choice of seat. I was 71 at the time and was not told of the age limit

Will not be using Webjet again. Needed to move flights and hotel out by one day after booking was made this morning. 4 hours of phone calls, $250 to Jetstar to change flights that I booked 30 minutes prior. Eventually gave up on the hotel charge and just paid Ibis direct. A simple business trip that has convinced me Webjet are a criminal cartel. Absolutely predatory behaviour.

The flight I booked through Webjet with Air NZ was cancelled and I was offered another flight. I was told this would be my flight should I not answer in 48 hours. I answered straight away. Moved medical appointments, car hire, leave and hotel accommodation. After doing all this I was shifted to another flight that shortened my time away dramatically. I was flying for compassionate reasons and was told "unfortunately there's nothing we can do, there's nothing available". Between Webjet and Air NZ absolutely horrendous!!
I was finally able to get a refund that Air NZ had to approve even though they said it had nothing to do with them and I have to wait 12 weeks. Book directly so you're only fighting with one company when things go wrong.

No refunds, $500 fee to change dates, can only change dates to within 12mo from purchase.

Scammers.

Absolutely cashing in on me trying to change a flight. All I am doing is not catching one leg of my journey, that is: Sydney to Melbourne, this was a CHOICE fare, change at a fee? I still intend to catch the Melbourne to Perth leg.

I have contacted Virgin Australia, they have no issue with this.

I came to Melbourne early to see a friend, booking and paying for an extra flight, Sydney- Melbourne.

WebJet now tell me that whole flight, including Melbourne to Perth, will be cancelled and I now need to pay for a new flight from Melbourne to Perth.

That basically opens up two new seats, Sydney to Melbourne, Melbourne to Perth, where they, as in the airline or WebJet can now have somebody else book and pay for those seats, which will be high price to another passenger at the same time and make me book a new flight Melbourne to Perth with twenty four hours notice at a very high price...???!

I have now had it urgently escalated to Management.

1. I do not feel I should have to pay the high price for a new trip Melbourne to Perth, when there is already a seat number booked and paid for by me.

2. that is where I live, in Perth. I need to get back for my children and for my own medical reasons, every minute that they are dealing with this now means I risk not getting a seat back to Perth at such late notice and/or the price going up...

Not cool WebJet...!!! I will never use your company again, not even to compare prices as there are other companies, you can do that with.

What a absolute nightmare and 100% monopolising.

Also, when I tried to contact WebJet at 1.30pm, earlier today, I held for over 5mins to be cut off while on hold and my call terminated without even getting through to Customer Service ~ the voice animated system said "we currently have a very long wait time" 😡🤷‍♀️🙄

Update: cost me less to independently book a one way flight back to Sydney with Virgin, than the fee to change and the difference in flight I was going to be charged with WebJet - even though I had the seat Melbourne - Perth... 🤔🤑🤣 what an absolute joke...

I did not get any news back on the "urgently escalated" first call with the first customer service representative I spoke to.

I will definitely be following this up when I am back in Perth.

But I can say that I will 100% never use WebJet again and advise anybody else against it also!!

Mmm, told my flight was cancelled, was lied to. Charged an extra $4000 to get on a flight the next day. Lied to several times. Quantas overbooked the flight, Very common, be careful not to get scammed. They all lie together. Quantas and webjet. Lie after lie, Do not use these companies.

I went to change a flight time to a later flight in the day, during the online process I was told I would be charged $100. few moments later, via email I was requested to pay $251. $5 less than going back on their website and booking another flight.

I will never book a flight through Webjet ever again.

Do not use this company Webjet. Tried to book 3 tickets, put my card numbers in, got message booking did not go through and no money had been charged. That's was false, money went out of account for 5 min then bounced back. However, today web jet has charged 69.63 dollars in fees three times

Booked flights and didn't get sent any confirmation, it took 4 days and 18 phone calls. The customer service people do not speak clear and are extremely difficult to understand, they read off prompts so when you ask a question all 18 staff answered it the exact same way word for word, but never answered our actual question because they clearly didn't know the answer. They wouldn't cancel our booking although we never had confirmation a booking was even made, but they insisted the booking was made! Awful experience.

Biggest mistake booking through your company. I booked the earliest flights available to get me to emerald to collect a car as I have a 12hr drive home to Cairns from the Toyota dealership. Flight was booked with insurance and all pre arranged to get myself home as early as possible as the inland road is dangerous esp in a unfamiliar vehicle. Your site changed my flight to arrive in emerald at 2:10pm QF1944 not the 11:30 QF2404 booked. I only have a screen shot I had sent to wife about the flights I booked costing $852 from the site upon booking , I have a tax invoice fir that same price $852.46 plus the insurance paid, messages to the dealership saying I had my arrival time and to have the car ready to go. Why would I book a flight with a 4plus hour wait time in Brisbane with such a long drive home when there was an earlier flight.

I called service and you wanted to charge me to change my flight to what I had booked and paid for already. You would not help with anything. Insurance could not help after hours & so close to my flight departure. Biggest waste of time and waste of money booking with your service. Never again will I bother with your service and I'll go out of my way to leave as many negative nasty reviews as possible about your service. The inconvenience to my wife and 3year old daughter and the danger you attempted to put me in by this change without help to rectify or help is ridiculous inadequate and very unprofessional . The fact your staff couldn't do anything to help is sad and pathetic.

Terrible service and customer care. Please do not book with this company if you don't want to waste you money. Gift cards has restrictions ( hidden) edited a flight is a saga, insurance is a lie. Had to spend 14000 buying a new flight at the airport because their own booking mistake.

Tried to change my flight times and boy was it a mess, originally requested an earlier flight (5hrs Earlier from original) and as expected a surcharge was added. Once the invoice was paid it all went downhill, on top of paying a $400 difference for an earlier flight they downgraded my flight from business to economy. A downgrade I wasn’t willing to pay $400 more for, even though this change was only meant to be time not service.
Upon realising this I called Webjet to investigate in which I was told “we are unsure why this was downgraded,””we are happy you noticed as this didn’t flag in our system” & it would take around 48 business hours to change the flight back. 24hrs later received a call and they could no longer upgrade this flight back to business as it wasn’t longer available and then had to change to another earlier flight (12hrs earlier than original). This now puts me out of pocket as I have to amended all details of the original trip to accommodate this flight time change.
Don’t get me wrong the people I have dealt with on the phone have been amazing in customer service, but the overall service offered by Webjet, the time it takes to amend a clearly mistaken booking and the inability to provide the service that they are known for was disappointing.
Would not recommend if you ever have intentions of amending your booking.

Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant, rude, laughed and said “it’s your error why would we help”. I couldn’t believe his attitude. Even if they wouldn’t recover our loss or believe it was a system error an apology would have been nice. Won’t ever use them again for family holidays

When Things Go Wrong, Webjet Falls Short — and I’m Not Alone

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I booked a multi-leg international trip through Webjet for myself and my family, including a domestic flight in Vietnam (Hanoi to Da Nang). When we arrived at the airport to check in, Vietjet advised there was no booking in their system and said it had been cancelled by Webjet. We weren’t able to check in, we weren’t offered a transfer, and we had no choice but to buy three last-minute tickets at a cost of $539 AUD.

Webjet later claimed the booking was correctly issued and that the fault lay with the airline. Despite providing a full explanation and evidence of what occurred, Webjet has refused to take responsibility or issue any refund — only offering restrictive credit from the airline, which is useless now that our travel has concluded.

What’s most frustrating is Webjet’s unwillingness to engage meaningfully when something goes wrong. They hide behind airline policies, even when the customer is left out of pocket for a service that was never delivered.

Looking at Trustpilot reviews, I now understand why this happens: Webjet reviews are almost exclusively 5-star or 1-star, with over 30% of reviews rating them 1 star. That kind of polarisation suggests that if your booking goes smoothly, you’ll be fine — but if something goes wrong, you’re on your own. Their ability (or willingness) to resolve issues once money has changed hands leaves a lot to be desired.

This was a poor experience, not just because of the failed booking, but because Webjet refused to help when it mattered most. After many years of booking through Webjet, this experience has led me to reconsider using them again.