Weekly Broadband Avaliações 

77
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called as I am moving house. Excellent service. No break in my sevice. Uninstalled and installed at new address on the same day. Thank you.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Application is a pice of cake. Customer service was superb. If there’s a catch.... I haven’t found it yet. It might be a bit more expensive than the larger companies, but there’s no contract and no h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I haven't actually used them as I cancelled within my 14 day cooling-off period (as I'm moving earlier than initially planned). However, I still wanted to give a positive review from my experience. Th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Only giving a star because I have too otherwise it would be no stars . I cancelled weekly broadband and a year later they are still asking for money the reason we cancelled was because the service was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Provedor de serviços de internet
  2. Provedor de internet
  3. Serviço de telefone e internet
  4. Empresa de telecomunicação

Escrito pela empresa

Set up in partnership with Bright House, Weekly Broadband is proud to be the first UK provider to offer weekly, fortnightly as well as monthly payments. With no long term contracts, no installation fees, no cancellation fees and no credit checks, we are dedicated to offering flexibility to all our customers.

Weekly Broadband FREE Installation

Escrito pela empresa

Free Installation to all our customers!
We are pleased to announce that we are currently offering free installation on all of our packages! Simply pick your package, then your payment options and we will take care of the rest!

Easy Payments Guaranteed

Whether you want to pay weekly, fortnightly or monthly... We guarantee our unique easy payments

Whether you want to pay weekly, fortnightly or monthly... We guarantee our unique easy payments
Do you want to have freedom to choose when and how ofter you would like to pay? Well Weekly Broadband is the UK's first pay weekly and fortnightly broadband provider. We guarantee complete flexibility with our packages to all our customers.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(77)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Only giving a star because I have too…

Only giving a star because I have too otherwise it would be no stars . I cancelled weekly broadband and a year later they are still asking for money the reason we cancelled was because the service was dreadful didn’t have internet and when we did it would cut in and out . Do yourself a favour and choose a different ISP who care about your services as weekly broadband certainly don’t .

15 de setembro de 2021
Avaliação não solicitada
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Thank you for your reply.

I apologise about the service you've had with us, as we always want our customers to be provided with the best possible service.

I've sent a request to you to locate your account and look into this further for you.

Avaliado com 5 de um total de 5 estrelas

Customer service and technical support…

Customer service and technical support are fantastic. I chatted with Jamie today and he resolved my query in just a few minutes. I'm very impressed.

28 de julho de 2021
Avaliação não solicitada
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Thank you for your feedback. We are pleased that we could help

Avaliado com 5 de um total de 5 estrelas

Ro was wonderful

Ro was wonderful! Really helpful, friendly and clearly explained everything. We got it all sorted in under half an hour.

1 de julho de 2021
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank You for your 5* review. Ro will be pleased.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service ✨Jamie has…

Amazing customer service ✨Jamie has helped me on several occasions, and I can honestly say, that this advisor is an amazing asset to the company. Nothing was too much trouble, everything was explained in full detail, and all issues were rectified immediately. Thank you so much Jamie, you have saved a stressed out mam avoid catastrophe with the teenagers 🤣🤣

16 de junho de 2021
Avaliação não solicitada
logotipo da Weekly Broadband

Resposta da Weekly Broadband

That's wonderful to hear, Thank You for your 5* review.

I'm glad Jamie could help you keep the peace 🤣.

Avaliado com 1 de um total de 5 estrelas

we only had internet in the first 2 days untill yesterday

don go with them i had no internet for a week because i never paid for the delivery of the router but they took a weeks money before i got the router i had an email saying my internet would be turned of and my contract terminated because i never paid for the delivery of the router and told me to ring them and pay it which i did but they said it would be turned back on we only had the internet when we first got the router for 2 days after about 5 days reporting them on trustpiolot they sent me text message teling me how to fixe which i did but did not work so i rang them and after being passed a lot to others and about and hour and half i finally got someone who got it to work we had been with them 4 weeks and only had the internet for 2 days until yesterday it got put back they are the worst i have ever been wityh

11 de junho de 2021
Avaliação não solicitada
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank you for taking time to leave your feedback, I apologise for the challenges you were experiencing with your internet.

If this is still on going, please speak with our Support Team and they will be able to work with you to resolve these issues.

Thank you for your patience and we look forward to speaking with you soon.

Avaliado com 1 de um total de 5 estrelas

Worst connection

Internet connection its Terrible haven't had Internet for about two weeks now just keeps disconnecting

24 de março de 2021
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank you for taking time to leave your feedback, I apologise for the challenges you are experiencing with your internet.

I have raised this with our Support Team and they will be in touch before 5.30 today so they can work with you to resolve these issues.

Thank you for your patience and we look forward to speaking with you soon.

Charlotte

Avaliado com 1 de um total de 5 estrelas

Weekly broadband not very good

Weekly broadband not very good, signal fails often, customer service is a nightmare to get hold of always a long waiting que.
Not very good is a personal opinion but I have to be honest. I’m looking for a better provider.

26 de novembro de 2020
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank you for taking time to leave your feedback, I apologise for the experience you have had so far.

This has been escalated to the Customer Care Team who will be in touch shortly.

Abbey-Rose!

Thank you for your time today on our call this afternoon. 08/12/2020

I'm please we were able to discuss the account and the points raised in your review and that we were able to resolve the issues raised.

Oli - Customer Care Team @ Weekly Broadband

Avaliado com 5 de um total de 5 estrelas

Easy, honest service

I haven't actually used them as I cancelled within my 14 day cooling-off period (as I'm moving earlier than initially planned). However, I still wanted to give a positive review from my experience. The sign up was easy - I called customer service a couple of times as you don't get much communication about the next steps, however; when I did the phone was answered fast and they were lovely and helpful. I had a bad experience recently with another company putting me though the ringer for cancelling and this was not the case at all with Weekly Broadband. Would defiantly go back to them if I need to in the future. (or when my BT contract runs out in my other house)

28 de outubro de 2020
Avaliação não solicitada
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank you for your great feedback!

Abbey-Rose.

Avaliado com 4 de um total de 5 estrelas

Customer service

So far so good customer service was excellent. Just worried on reviving the router as I live in a second floor apartment, but this can’t be a fault of your service. 10/10 customer service.

22 de outubro de 2020
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thank you for your 4* review!

Abbey-Rose!

Avaliado com 5 de um total de 5 estrelas

Excellent

Easy fast no hassle

19 de outubro de 2020
logotipo da Weekly Broadband

Resposta da Weekly Broadband

Hello,

Thanks for your 5* review!

Oli

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