WeGotSoccer.com Avaliações 

71
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered three pairs of shorts that were in stock at the time over two weeks ago. Received zero updates. Reached out via chat and email over a dozen times, which led nowhere. They say item is shipped h... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely awful experience with We Got Soccer. Shipping is months (!!) behind schedule. I get a different answer from every customer service rep I speak to. After a total runaround on a soccer kit th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Slow prep, shipping and same old story from customer rep. Ordered 1 month and 10 days ago, estimated 3-5 weeks shipment. 8 days ago I requested updated ETA and was told 5-10 business days. I called... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I returned an item (which of course I had to mail back myself at my own expense). The tracking showed it had been delivered to them two weeks ago at that point and I still did not receive a refund or... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação ou Organização

Informação fornecida por fontes externas variadas

Online soccer store featuring the most popular soccer shoes from Nike, Adidas, Under Armour, Puma and others. Shop online for soccer footwear, apparel and equipment.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

71 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Todas as avaliações

(71)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Extremely slow shipping, poor customer service and accountability

My children's soccer club has used WeGotSoccer for a couple of years and each season the uniforms arrive later than stated. This year has been the worst experience yet. I ordered two of my children's uniforms June 8, 2021 and was originally told we'd receive them within 3-5 weeks.
Today is Aug 16th and not only have we not received the uniforms, but we never heard from anyone from the company on why it was delayed and when it can be expected. To make matters worse, when I called to speak to with customer service to inquire about my order I was told they didn't know when my order specifically would go out, there wasn't a way to expedite my order to go out sooner, and I could not speak with anyone else to escalate the issue. At my request, the customer service rep finally took some ownership to at least inquire with the "production department" as to more specific dates on order completion and shipping options. Here's hoping that works out better than it has gone so far. 🤞

16 de agosto de 2021
Avaliação não solicitada
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Resposta da WeGotSoccer.com

CJ, Thank you for taking the time to provide us with feedback. We have worked to improve this and will continue to do so. We apologize for the experience you encountered and only hope that you will provide us with another opportunity to service your soccer needs in the future.

Avaliado com 1 de um total de 5 estrelas

Be careful before your order!

Shady business practice. I was told on "Chat" by staff that they had 3 of the uniform tops I needed (in stock) and that if I needed them I should pay for expedited shipment (2 day). I placed the order at that moment and saw it was in process. "Chat" told me that it will be in process for 2-3 days then ship.

After 5 days I called back and was told - Sorry item is on back order. I said I need to cancel the order then and was told - Sorry you cannot cancel the order. I could "return" it, once I receive it. But....they would not cancel the order.

So in a nutshell they are going to "expedite" ship an order to me that is on back order AND not refund or cover the shipping cost or return cost.

I don't expect I will see any uniforms or refunds. Buyer beware! Shop local and with a reputable dealer.

10 de agosto de 2021
Avaliação não solicitada
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Resposta da WeGotSoccer.com

Tmac, We apologize for the experience that you had. Since your review we have worked to correct this issue and hope that you will give us another chance. Thank you for providing feedback on your experience, we will continue to work to improve everything we do.

Avaliado com 5 de um total de 5 estrelas

Well worth the visit

The workers here were knowledgeable about my wishes for the first pair of cleats I bought in a half dozen years. They encouraged me to try on multiple pairs and gave me a solid run-down of the pros/cons in relation to what I was looking for (fit, durability, longevity, and price). Nice to get help from someone who has the same passion for sports as you do. Never felt pressured or hurried.

12 de outubro de 2020
Avaliação não solicitada
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Resposta da WeGotSoccer.com

Dan! We are so happy to hear that you had a 5-Star shopping experience with us! We truly appreciate your feedback and will strive to provide experiences like yours to our customers for years to come! Thank you for sharing!

Avaliado com 1 de um total de 5 estrelas

I’ve had a terrible experience with…

I’ve had a terrible experience with this company. I ordered uniforms for my children two months ago, and have not seen any portion of those uniforms yet. My children paid for these uniforms with their own money, and they have now played several games each without the uniforms that they paid for. Yet, this company refuses to offer even a partial refund.

24 de setembro de 2020
Avaliação não solicitada
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Resposta da WeGotSoccer.com

Lisa, Thank you for taking the time to provide us with feedback. We apologize for any inconvenience cause. Since the time of your review we have updated our process to ensure accuracy on all fronts.

Avaliado com 5 de um total de 5 estrelas

They are legit

I only ever shop online from big chain stores or like amazon/ebay but I saw Nike had run out of a Jordan/PSG jersey I wanted that was on sale. I ordered my jersey from wegotsoccer on Sunday and received it on thursday in California. Great experience.

19 de junho de 2020
Avaliação não solicitada
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Resposta da WeGotSoccer.com

Jose, What a great review, we appreciate your feedback and are so happy that you were able to find everything you were looking for! We look forward to you shopping with us again soon!

Avaliado com 5 de um total de 5 estrelas

I was looking for soccer jerseys and…

I was looking for soccer jerseys and stumbled upon WeGotSoccer. They were selling a 2017-2018 Bayern Munich Jersey for only $9.99 (original price of $90). I was a bit skeptical since other sites were selling the same jersey for a lot more. Upon reading several online reviews, I was a bit hesitant to purchase from WeGotSoccer. They did have physical store locations, so I was assured that this store wasn't a complete scam. Nonetheless, I decided to test my luck and bought the jersey, since it was so cheap. Rest assured, I got the item within a week, through USPS. That being said, I'm not sure whether I'm one the few lucky customers that was able to get their item on time or what, but for the speed of delivery, and for the price I got this jersey for, I'm going to give them 5 stars.

10 de março de 2019
Avaliação não solicitada
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Resposta da WeGotSoccer.com

Vik, Thank you for taking the time to offer us a review! We do our very best to make sure that products arrive on time, and as expected. We hope to have you shop with us again soon!

Avaliado com 1 de um total de 5 estrelas

Terrible shipping time and terrible customer service - no convenience, only hassle

This place takes forever to fill an order. It's been over a month for us. I emailed to say I was canceling the order since this is my daughter's last year, she's been borrowing a uniform, and it doesn't make sense. It showed up in our mail 2 days later! Clearly they didn't do anything until I complained. But it was missing shorts. I just bought the shorts directly from Adidas and got them in 48 hours. I want a refund for the cost from WeGotSoccer, and they've completely ignored my request. Teams need to go elsewhere for these items, i.e., directly to the manufacturer. WeGotSoccer adds only a layer of expense and bureaucracy -- THERE IS NO CONVENIENCE, ONLY HASSLE.

14 de setembro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hope Never to Do Business with WGS Ever Again

When we ordered two jerseys 12 days ago, the invoice assured us it would ship in "3 business days."

It is now Wednesday. My son has a tournament starting Friday.

In response to an email sent today, they first responded that it would ship NEXT week. Then, in response to a phone call, they said it had shipped TODAY. Then, in response to a followup question, they said that, well, the USPS will be picking it up sometime this afternoon.

Estimated time of delivery . . . maybe Saturday?

If given a choice, I will NEVER do business with this fly-by-night outfit again.

21 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got my shoes the next day!

I ordered the adidas adipower Predator and chose standard ground shipping. To my amazement - they arrived the next day! What a deal - thanks WeGotSoccer!

22 de junho de 2011
Avaliação não solicitada

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