Ordered three pairs of shorts that were in stock at the time over two weeks ago. Received zero updates. Reached out via chat and email over a dozen times, which led nowhere. They say item is shipped h... Ver mais
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Absolutely awful experience with We Got Soccer. Shipping is months (!!) behind schedule. I get a different answer from every customer service rep I speak to. After a total runaround on a soccer kit th... Ver mais
A empresa respondeu
Slow prep, shipping and same old story from customer rep. Ordered 1 month and 10 days ago, estimated 3-5 weeks shipment. 8 days ago I requested updated ETA and was told 5-10 business days. I called... Ver mais
A empresa respondeu
I returned an item (which of course I had to mail back myself at my own expense). The tracking showed it had been delivered to them two weeks ago at that point and I still did not receive a refund or... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Online soccer store featuring the most popular soccer shoes from Nike, Adidas, Under Armour, Puma and others. Shop online for soccer footwear, apparel and equipment.
Informações de contato
99 Washington St, 02035, Foxboro, Estados Unidos
- 508-802-9713
- info@wegotsoccer.com
- www.wegotsoccer.com
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Extremely slow shipping, poor customer service and accountability
My children's soccer club has used WeGotSoccer for a couple of years and each season the uniforms arrive later than stated. This year has been the worst experience yet. I ordered two of my children's uniforms June 8, 2021 and was originally told we'd receive them within 3-5 weeks.
Today is Aug 16th and not only have we not received the uniforms, but we never heard from anyone from the company on why it was delayed and when it can be expected. To make matters worse, when I called to speak to with customer service to inquire about my order I was told they didn't know when my order specifically would go out, there wasn't a way to expedite my order to go out sooner, and I could not speak with anyone else to escalate the issue. At my request, the customer service rep finally took some ownership to at least inquire with the "production department" as to more specific dates on order completion and shipping options. Here's hoping that works out better than it has gone so far. 🤞

Resposta da WeGotSoccer.com
Be careful before your order!
Shady business practice. I was told on "Chat" by staff that they had 3 of the uniform tops I needed (in stock) and that if I needed them I should pay for expedited shipment (2 day). I placed the order at that moment and saw it was in process. "Chat" told me that it will be in process for 2-3 days then ship.
After 5 days I called back and was told - Sorry item is on back order. I said I need to cancel the order then and was told - Sorry you cannot cancel the order. I could "return" it, once I receive it. But....they would not cancel the order.
So in a nutshell they are going to "expedite" ship an order to me that is on back order AND not refund or cover the shipping cost or return cost.
I don't expect I will see any uniforms or refunds. Buyer beware! Shop local and with a reputable dealer.

Resposta da WeGotSoccer.com
Well worth the visit
The workers here were knowledgeable about my wishes for the first pair of cleats I bought in a half dozen years. They encouraged me to try on multiple pairs and gave me a solid run-down of the pros/cons in relation to what I was looking for (fit, durability, longevity, and price). Nice to get help from someone who has the same passion for sports as you do. Never felt pressured or hurried.

Resposta da WeGotSoccer.com
I’ve had a terrible experience with…
I’ve had a terrible experience with this company. I ordered uniforms for my children two months ago, and have not seen any portion of those uniforms yet. My children paid for these uniforms with their own money, and they have now played several games each without the uniforms that they paid for. Yet, this company refuses to offer even a partial refund.

Resposta da WeGotSoccer.com
They are legit
I only ever shop online from big chain stores or like amazon/ebay but I saw Nike had run out of a Jordan/PSG jersey I wanted that was on sale. I ordered my jersey from wegotsoccer on Sunday and received it on thursday in California. Great experience.

Resposta da WeGotSoccer.com
I was looking for soccer jerseys and…
I was looking for soccer jerseys and stumbled upon WeGotSoccer. They were selling a 2017-2018 Bayern Munich Jersey for only $9.99 (original price of $90). I was a bit skeptical since other sites were selling the same jersey for a lot more. Upon reading several online reviews, I was a bit hesitant to purchase from WeGotSoccer. They did have physical store locations, so I was assured that this store wasn't a complete scam. Nonetheless, I decided to test my luck and bought the jersey, since it was so cheap. Rest assured, I got the item within a week, through USPS. That being said, I'm not sure whether I'm one the few lucky customers that was able to get their item on time or what, but for the speed of delivery, and for the price I got this jersey for, I'm going to give them 5 stars.

Resposta da WeGotSoccer.com
Terrible shipping time and terrible customer service - no convenience, only hassle
This place takes forever to fill an order. It's been over a month for us. I emailed to say I was canceling the order since this is my daughter's last year, she's been borrowing a uniform, and it doesn't make sense. It showed up in our mail 2 days later! Clearly they didn't do anything until I complained. But it was missing shorts. I just bought the shorts directly from Adidas and got them in 48 hours. I want a refund for the cost from WeGotSoccer, and they've completely ignored my request. Teams need to go elsewhere for these items, i.e., directly to the manufacturer. WeGotSoccer adds only a layer of expense and bureaucracy -- THERE IS NO CONVENIENCE, ONLY HASSLE.
Hope Never to Do Business with WGS Ever Again
When we ordered two jerseys 12 days ago, the invoice assured us it would ship in "3 business days."
It is now Wednesday. My son has a tournament starting Friday.
In response to an email sent today, they first responded that it would ship NEXT week. Then, in response to a phone call, they said it had shipped TODAY. Then, in response to a followup question, they said that, well, the USPS will be picking it up sometime this afternoon.
Estimated time of delivery . . . maybe Saturday?
If given a choice, I will NEVER do business with this fly-by-night outfit again.
Got my shoes the next day!
I ordered the adidas adipower Predator and chose standard ground shipping. To my amazement - they arrived the next day! What a deal - thanks WeGotSoccer!
did everything they said
did everything the said.....on time and good price. I would use them again
Great selection of shoes...
I'm very particular when I shop for footwear and was pleasantly surprised by the selection they carried. I would highly recommend them to my friends!
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