Wesbank.co.za Avaliações 24

Very Very Very Slow in processing applications 🚮you don’t get allocated a direct consultant. I got a consultant after I complained and they escalated my matter.

Good day,

I am extremely dissatisfied and frustrated with the level of service I have received regarding my refund request.

I submitted my proof of payment on the 29th of April and made multiple follow-ups to ensure that everything was in order. Despite this, I have now been informed on the 6th of May that my refund was never logged. This is completely unacceptable and reflects a serious failure on your internal processes and customer service.

What is most concerning is that I did everything required of me:
- I followed instructions given by your consultants.
- I sent the proof of payment and called back to confirm receipt.
- I made further follow-ups to ensure progress.

Yet, due to your internal handling, I am now being told to wait an additional 7 working days.

I want to make it very clear that this situation has now caused me financial constraints. I had plans for this money, and the delay — which is not due to any fault of mine — has placed me in a very difficult position.

I am not happy with how I have been treated:
- Consultants have not listened to me.
- I have received inconsistent and unclear guidance.
- No ownership has been taken for this error.

At this point, I need clear answers and immediate action:
1. Why was my request not logged despite my follow-ups?
2. What is being done to urgently rectify this failure?
3. How will WesBank address the financial inconvenience this has caused me?
4. Can this refund be processed immediately or expedited as a matter of urgency?

I require a direct and honest response, not a generic one. This matter must be escalated to a manager urgently.

I expect immediate intervention and a clear resolution, as I need access to my funds without further delay.

Kind regards,
Lisa

Tedious waiting for anyone to answer the call also some of the agents don't know exactly how to answer questions unfortunately

Useless and unethical. I collected my car on the 20th of October and they wanted me to sign the contract on the 17th. I asked the agent if I should be signing so early and when interest will start accruing? She assured me that no interest will accrue until they get confirmation from the dealership that I have taken possession of the vehicle. Upon investigating my statement and amortization schedule, it is very clear that interest started accruing on the 17th, despite me explicitly raising my concern about that to the agent. If they make multiple clients sign the contract a few days before they take possession of the vehicle, they make a shit ton of extra interest income. Surely it is unethical to charge a client interest on money that you have not yet paid out?
Avoid if you can.

Apllied for vehicle finance a week ago, still waiting. Appaling service, untrained staff. You are better apolging for finance elsewhere.

Letter of demand after MIOSA ruling
1 Star – Deeply Disappointed

WesBank has shown zero regard for fairness or customer care. After receiving a favourable ruling from MIOSA clearly stating the dealership was at fault, WesBank still sent us a letter of demand for their legal costs. This action is not only unjust—it’s a clear sign that they prioritize money over ethics or accountability.

There was no grace, no empathy, and no effort to support us as their customer. Their stance makes it clear: they don't care who's at fault, only that they get paid. We will never finance through WesBank again and strongly advise others to avoid doing business with them. If you're looking for integrity and customer support, look elsewhere.

Very very poor customer service by Themba and Thobelani. There was a request for a proof of payment from Thobelani to Themba internally but the customer was not contacted for the proof of payment directly and nothing was done until the customer followed up 2 weeks later. Very poor on Themba to not send the request on or from Thobelani to send it to the customer directly or at least cc the customer. This will now result in expenses for the customer due to the unnecessary delay. Very poor.

After reading reviews online about wesbank and their service, I'm convinced that they know they suck and are not bothered by it.

ALL of the people I spoke to today were absolutely terrible. The last call was so condescending with Cindy/Sindy that I wonder what the work culture is like at Wesbank. I'm convinced that they condone this behaviour.

I requested that the calls that they supposedly record for quality and training purposes (some training that must be), be made available to me. They said I could only LISTEN to the calls at their offices. This is what convinced me that they know they suck but will not do anything about it.

We always pray for our brothers and sisters to find employment so they can provide for themselves and their families, and when they are blessed with opportunities, they treat people like dirt. I'm dismayed, appalled and utterly disgusted by my experience this morning.

Wesbank, do better or shutdown please, your contribution to humanity is less than naught...

WestBand Southern and Eastern Cape. All this people cannot (or deliberately avoid to) make a payment that was due at sight. This has been going on for over a month. Lots of useless documents required to my customer (not agreed before) , nobody taking action, everybody on a annual leave. Who is running this Bank ????? Where are they when they need to work ????? This is not a serious Bank . IT IS JOKE. These are not serious people, just "amateurs" of the worse and slowest gender. No Serious Company can trust them and put their monies in the hands of such a crowd. They have been holding payment for over a month, no excuse no apologies, NO REPLY to my emails, just BAD EDUCATION TOUT COURT. DISGUSTING. THE WORSE ON EARTH. AVOID there must be more serious people and organizations, EVEN in SOUTH AFRICA. The ONLY person that is REALLY DOING HER JOB IS MRS. KU@@NE, THAT YOU SO MUCH ! I would love to read a uselss reply but would love to talk with a EXECUTIVE, that can fire all this useless staff. Really the worse disgust I have ever even imagined. Veramente uno schifo di banca, una indecenza di gente, una cricca di incapaci riuniti sotto lo stesso tetto e' da studiare , e' una situazione unica ed irripetibile.

I have been a loyal WesBank customer for years, fully financing and paying off my car with them. However, my recent experience while trying to sell my car due to immigration has been incredibly frustrating. It took nearly three months to finalize the transaction, with constant delays and requests for additional documents. Every time I thought things were moving forward, another requirement or obstacle popped up, often with little to no clear communication from their side.

WesBank seriously needs to establish a clear, standard procedure for cases like this and drastically improve their communication with customers. I expected better from a company I've supported for so long. Extremely disappointed with how this process was handled.

I suggest going to another financial provider for you financing needs.

Pure professionalism ! Roselle from Wesbank Client contact center was an absolute breeze to deal with. She helped me within 10 minutes and was thorough in her approach, after the call was dropped by 2 agents.

I financed my car with wesbank when i started to experience problem i called the bank and they told me bring back the car as i did since April i they have been on this issue no solution until now..when i call customer service they say they cant help me but will escalate my matter even though no one gets back to me..my case was being handled by the guy called Elliot mohale he no longer reply my emails or my phone call and the worse problem I don't have their car since April but they dont hesitate to deduct every month..This is the worse service ive experience

Terrible terrible service. And they will steal money from your account.
I financed a car through them, sold the car and paid them the remaining amount. Suddenly, I get a debit order for another payment weeks after closing off that account.
I emailed them to ask what happened, showing screenshots of the payment and asking them to please pay that money back into my account. I have heard nothing except an automated reply for ages before I sent multiple more emails to no avail.
I call them, but I have to call a few times because the phone service keeps cutting out, and I get left on hold for 15 minutes before I can finally talk to someone. Some guy who won't stop mumbling his way through asking me security questions eventually tells me there's no record of the debit order they messed up, and I'll need to wait three days before they can even begin to look at it. I told them I had the proof that it came off my account and this was unacceptable, and he just raised his voice in anger and repeated his previous statement.
WesBank is incompetent, WesBank steals, and then WesBank will tell you to go to hell while they do it.
Go literally anywhere else.

After sales service is horrible to say the least. I have been trying to fix a problem with my debit order for 20 days! They do not accept written correspondence. If you are lucky ou get a standard (rude) response after a few days. You have to use your airtime and phone them. In my case they expect that after they made the mistake. All I want is to have them change my debit order date to the 1st of every month. They decided to take the money, the moment there is funds available in the account. Last month I get threatening calls on the 31st saying I have not paid. This while there is enough funds available. They could have just done what they did every month. Now I am still being bullied and i just cannot get it sorted out. It should be so simple. Change the date - to what I originally wanted. Be sure you cannot use the website or anything other than a phonecall to ask or get services with this bank. I should not have used them. I have informed the dealer that I am unhappy and that he should steer clear from Wesbank if he wants returning business. I was at a different company that gave me great service!

Wesbank insurance they're client bumped my car on 5 March 2024 on 10 March I claim from them they advised me to do 2 courts for the demage by 15 March I manage to submit all the documents they ask they never respond to my submission, I do follow up they ask me to resubmit again 4 time ask me same thing, after 35 days they ask me to bring my car for I take my car there after that they offer 49,750k I then accept the offer then they said it took 30days to reflect and that was the end of story since then upto now as I'm rate them 21 May nothing I recieved

horrible service and feedback, waiting 10 weeks for a response after paying to have a title of a vehicle changed to my name as wesbank says they have to do it on their side.

paid the fee, added all the documents and its been 10 weeks without reply or any confirmation.

in the meantime the vehicles license has expired so now they are gonna tell me I have to bring the license up to date before they can transfer the deed to my name.

the reason i am trying to get the car on my name is that it was never transferred and in the meantime written off and i cant scrap it without it being on my name.

everything just keeps circling around, nice way to support customers that have and are currently buying vehicles though wesbank, ridiculous really.

We financed our Haval through Wesbank, and when the car became unsafe and Haval refused to cancel the sale, we turned to Wesbank.
In short: They're horrible. They don't respond to emails, I've logged a formal complaint, they don't get back to me. And in the meantime we have to drive around in an unsafe vehicle.
Don't ever make use of them.

EXTREMELY POOR SERVICE!

Our company vehicle was written off on 7 January 2024, and it has been an utterly frustrating process. NO communication from them regarding anything. When you follow up with mails and calls you only receive short word answers and empty promises just to get you off their back.

We are still waiting for Wesbank to pay out our Mechanical Warranty and settle the account with the insurer. This fight between us, our broker and Wesbank has been ongoing for far too long!!
I am specifically referring to the following employees from Wesbank: PATIENCE KHUNOUl, YUZA FOSTER NGOBENI and the ENTIRE Complaints team. After multiple formal complaints, still no feedback, no apology, no follow up. I cannot believe a company of this size is so pathetic.

Our company is going through unnecessary expenses due to this not being resolved.

Also to make things even better, the finance was settled from the insurance to Wesbank in the beginning of February, but STILL our monthly installment went off on 1 March. Another fight altogether.

Never will myself in a personal capacity or my company do business with Wesbank again. Their customer service promise is an absolute lie.

“A company is only as good as the people it keeps.” and our interaction with PATIENCE KHUNOUl and YUZA FOSTER NGOBENI thus far has been speaking for itself.

Poor service. Slow response to their emails or no response on their phones. I'm disappointed!

I had appalling service from wesbank! My brother passed away in 2019 and till now my questions have still not been resolved. Wesbank employees leave work pre closing time and then you are left hanging on the line from 4pm and you are left with a useless call center. Wesbank shouldn't advertise closing at 17:00 if they will not be able to deliver the service. The legal department is the worst and having to have traveled from the Eastern Cape to Gauteng just for mere assistance feels like a slap in the space. The reason for traveling this far is due to how they respond over the phone yet when you get here they still don't respond. It would be nice if the employees were more sensitive and respected people's time.