Wescot Credit Services Ltd Avaliações 

188
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The caring understanding and compassion shown by the advisor. He put me at ease and was very supportive

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

very friendly staff, also had concerns for my welbeing aswel highly recommend them if ever in a finacial situation

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança

Escrito pela empresa

Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,2

Todas as avaliações

(188)

70 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Today I finally managed to bring myself…

Today I finally managed to bring myself to call wescot which I had been avoiding. I really wish I had done it sooner. I spoke to a lovely gentleman called josh and he was honestly so so so helpful I can’t even begin. I’m very grateful I was able to call and hang up the phone feeling like a massive weight had been lifted. So thank you again

30 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

I spoke with Lewis yesterday and he was so helpful. Great customer service. I have exactly what I need in terms of managing my finances going forward. Wescot could do what StepChange couldn’t! Brilliant experience. Thank you.

11 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Callum is great!

I've just spoken to a gentleman called Callum from customer services, I have to say he's a great asset to this business. I really struggled making the phone call, my anxiety has very tight limitations. I was half expecting to be traumatised by the end. I can honestly say the call went nothing like I expected. I was listened to and all my health issues were taken seriously and handled with such empathy.
If anyone else out there is really struggling to pick up your phone to make the call, I hope this will put you at ease that they aren't monsters trying to make you feel worse.

18 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEING HARASSED WHEN I HAVE NO DEBT

Am in agreement with all the 1 star reviews.
I HAVE NO DEBT to be collected and yet I am harassed with texts and phonecalls (I don’t pick up, so I have voicemails from
a robot asking me to call them back).
The texts keep referring to a letter I’ve been sent but THERE HAS BEEN NO LETTER.!
I then started to worry that someone has cloned or hacked an account and taken a loan out in my name but I have checked my credit records and there is nothing saying I’ve defaulted on any payments on anything.

I feel reassured by the other reviews on here that I am not alone with this experience and will continue to ignore them.
I’d advise anyone wishing to use their service for debt collection to avoid them like the plague.

20 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Completely shocking been told by PayPal…

Completely shocking been told by PayPal that they have sold on my debt when they have no record of it!! Spent 5hours on Wednesday and the previous Friday dealing with them!! As they are a bunch of crooks I would contact step change to deal with them!!

16 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Polite, Professional People

I have to say,my own experience has been very positive. Got myself into bother defaultung on a credit card debt. Was fretting constantly. As soon as Westcott got involved, the stress fell away, I was honest and upfront with them, blaming nobody but myself. They were professional and polite from the off and continue to be so. If I ran a business and was owed, I'd choose Westcott to assist me. Just my 2 cents worth...

14 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

All these debt companies buy your debt…

All these debt companies buy your debt purely for profit they pay 10% for the debt but charge you 100% and send threatening letters with frightening words that say they are coming for your TV.
They should be helping poorer and with health problems and not hounding them.
Why can't they just ask you to pay what they paid 10%, if they can buy your debt why can't we by our own debt for 10%.
Answer the letters sooner please and accept those offers

23 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This was from the email I just wrote to…

This was from the email I just wrote to Wescot.....
Dear Wescot,

I just wanted to say how very thankful and grateful I am for how this debt was dealt with by your excellent team and now that it is finally cleared and the account closed I will never ever have a credit card again in my life. Simply because I cannot be trusted with a credit card!!

So thank you very much for your superior service and for helping me to finally clear this debt off my list of debts.

29 de maio de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I'm being generous with a 2..

I'm being generous with a 2..

Received a threatening letter about debt recovery action. Called them up to find out what was going on and it turns out they were chasing the wrong person. Brilliant.

Said it "shouldn't" show up on my credit report.

Fools.

Gave them the generous 2 as they sorted it out quickly.

28 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

sinking lower than pond life

wescot credit services should be closed down for fraud, i was doing a investigation on my account and i found out that wescot was pretending to work on behalf of halifax bank where in fact they should have been acting on behalf of cabot financial. looks like these debt purchasing companies wants you to believe that your debt has not been sold to them and wants you to believe the account still belongs to the original creditor, this is the only way they can get you to hand over your hard earned cash and get you to pay. you would honestly think the money was going to the original creditor and not the debt purchaser. i had loads of threatening and red letters from them. i hope the owners of wescot go to jail and rot till they die.

9 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst way of collecting money ever

Worst way of collecting money ever. Started getting recorded messages to my Voicemail everyday for a week from Wescot. Just comes across as a scam then today received a letter for full payment or else!!
This debt has arisen because someone hacked my PayPal account to buy computer games, luckily I stopped the payment going out of my bank account and canceled my direct debit to PayPal. Next a refund from PayPal turns up in my bank account!!!
I have no problem with returning this money (its not mine!) but straight away PayPal have I assume sold this to Wescot who are now bombarding me with phone calls and prosecution letters.
I will try to sort this out with PayPal as Wescot just come across as a scam and if you check on the internet they are not held in high esteem.

8 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really helpful team

Really helpful team, always nice on the phone and never had an issue.

Thank you Chelsea for helping me out, hope management see this!

1 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Definitely a scam

Definitely a scam. Two letters were delivered to my property, addressed to a person who I have never heard of and definitely hasn't lived here for at least 20 years - because only I have! The letters claim this person has an unsettled PayPal debt. In case of fraud, I just checked my own PayPal and eBay accounts and there is nothing wrong, and I have had no messages from either company. I will now look for appropriate bodies to report Wescot to - the police / Action Fraud, or the ombudsman, etc.

5 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Another company chasing statued barred…

Another company chasing statued barred debts. Any debts after 6 years is classed as statued barred so don't pay anything. As long as you haven't made any payments within the 6 year period they can't do anything and make u pay. End of seek legal advise. This company is shocking and should be shut down as there unlawful.

6 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Big company bullies…

We were contacted by this company claiming that we owed money for an energy bill that had been run up in August 2020 on a property we hadn't lived in since 2010. In fact there had been two other residents at the property after we sold it. This was explained to them and they duly made enquiries (that took weeks to complete) and the person actually responsible for the debt was identified.

I have two problems with the way the situation was dealt with. The first is that they obviously had not done their homework and were making false accusations. The second problem is that they did not have the decency to apologise even when they knew they had made a mistake. The operative from Wescot actually said that as they had *identified" the person who owed the money WE were "no longer liable" for the debt. Not for one second was it acknowledged that we were NEVER liable for this debt EVER.

Eon, the energy company involved, should never have passed false information to this company either. It is a disgraceful way to run a business.

14 de janeiro de 2021
Avaliação não solicitada

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