We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Ver mais
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Veja o que dizem as avaliações
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Ver mais
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Ver mais
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver mais
Detalhes da empresa
Sobre Wheelbase
Escrito pela empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformações de contato
Mill Yard, LA8 9LR, Staveley, Reino Unido
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
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Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
So helpful and friendly!
I received my item the day after I’d…
I received my item the day after I’d placed the order, without having to pay extra for the service.
Very quick service
Great range
Great range. Very fast delivery too on my order. Keep an eye open for special offers.
Good deal on the product
Good deal on the product, easy to order and arrived on time if not ahead of schedule
Shorts ( fasthouse)
Correct description, size and shipping fast .
Only ordered shorts.
Called in on Saturday at the Lake…
Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot

Resposta da Wheelbase
Fats and efficient service by friendly…
Fats and efficient service by friendly staff
How it should be done.
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.
Had a trouble free experience ordering…
Had a trouble free experience ordering from Wheelbase, My order arrived quickly & well packed.
Many thanks.
Smooth enough
Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.
Great service and price
Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
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