Wheelbase Avaliações 

2.646
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Conserto de Bicicletas
  3. Loja de acessórios para bicicletas
  4. Ciclismo de estrada

Sobre Wheelbase

Escrito pela empresa

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(2.646)

146 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Concaver rims

Excellent service,explain you everything, bring wheels close your car and you can see how looks,some discounts apply at the end.On fitting was damage rear rim but they ordered new one still waiting for arrival and fitting.

5 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Correct bike arriving tomorrow

Delivery was a day late only to finally unwrap the wrong size bike!

Fortunately, they have Aaron in mail order sales who sorted everything out very swiftly! Correct bike due tomorrow…🤞🏼

30 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

DT Swiss Recall

I have had a recall from DT Swiss and they told me to contact my LBS and they would arrange for the wheels to be sent to Madison for quality checks. I have been a loyal customer of Wheelbase for many many years and always recommended them to the guys in my cycling club. On this occasion, Wheelbase told me that they cant help me and to ring around other LBS's to see if they can help !!!!!! - I contacted The Edge at Lancaster and they were so helpful and they are dealing with my Recall. Its a sad day today but my Long Term Relationship with Wheelbase is finished :-(

30 de julho de 2025
Avaliação não solicitada
logotipo da Wheelbase

Resposta da Wheelbase

Hi Paul,

We spoke on the phone about this recall yesterday. I’m sorry to hear you were disappointed by the time scale we were able to offer you for this recall.

Unfortunately, as we explained on the phone we are currently assisting a very large number of customers affected by recalls to get them back on their bike as soon as possible. We are working on a first come first served basis, prioritizing customers who purchased an affected item from ourselves.

Whilst under normal circumstances we do everything we can to assist all riders; with our current workload through peak season we couldn’t action your request for assistance on an item purchased from another dealer for several weeks. This is why I suggested you may want to try calling around to see if anyone else may have a shorter lead time.

I hope you are able to get back on the bike soon.

All the best,
Wheelbase Tech Support

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, friendly, knowledgeable staff and quick response times. I bought a new Gravel bike and it was delivered when promised. There was a slight problem with some damage during transit but the guys at Wheelbase were straight on it and helped to get the issue resolved.
Over-all, very happy and would recommend.

21 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Bike arrive really quickly. I had a couple of question pre delivery and they were really helpful.

22 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Perfect

Great wheels and tyres (OZ Leggera 18.8 with Conti SC7s) and at great price. Perfectly balanced. Delivered promptly. Slight glitch with wrong spigot rings, but quickly remedied. Very happy

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, I didn’t mind waiting a few days for my bike to be delivered as it was built perfectly by the team. Best build I’ve had ordering from an online store. Loving my bike.

11 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top class bike shop

Have been a customer of Wheelbase for many years but in particular the last six years. Purchased 3 bikes and multiple components accessories & clothing. In terms of mechanical service absolutely first class and in terms of product offering it’s always been very good but continues to get better every year. Overall service and friendly staff has always been the shops stand out attribute in my view. What more can I say other than highly recommended in all aspects!

8 de julho de 2025
Avaliação não solicitada

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