We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Ver mais
A empresa respondeu
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Ver mais
A empresa respondeu
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver mais
Detalhes da empresa
Sobre Wheelbase
Escrito pela empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformações de contato
Mill Yard, LA8 9LR, Staveley, Reino Unido
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good price and lightning fast delivery…
Good price and lightning fast delivery what's not to like.
2 de julho de 2025
Prompt delivery bike pact well & Easy…
Prompt delivery bike pact well & Easy to assemble
1 de julho de 2025
Lovely coat- best price and delivered…
Lovely coat- best price and delivered promptly. Very happy.
1 de julho de 2025
Outstanding Customer Service from Arawn & Team
Arawn has been absolutely amazing throughout my experience with Wheelbase. Incredibly polite, helpful, and professional. It’s rare to come across customer service this attentive and reassuring. He kept me fully informed, responded promptly, and genuinely went above and beyond. A real credit to the team. Thank you again!
2 de julho de 2025
Avaliação não solicitada
Great bike shop
Excellent customer service and a great job fixing my bike. They charged me £89, the fist bike shop I took it to quoted me £350!!
So if you need a good reliable bike shop wheelbase Darlington is the one to go to 👍👍
1 de julho de 2025
Avaliação não solicitada
Great service
Bike arrived as promised, really well packaged and set up, and easy to put together
24 de junho de 2025
Easy to order off the website
Easy to order off the website. However, I chose to pick up in store (Staveley) but the order was delivered directly to me including the security tag (which I had to snip off with wire cutters)
24 de junho de 2025
Wow! Great Price, super fast delivery
First time using Wheelbase, placed an order for 2 x Changing Robes, great price and arrived next day!
18 de junho de 2025
Hats off to the staff at wheelbase
Hats off to the staff at wheelbase , we waited a bit of a while for the bike but the staff kept chasing the order and updating as and when needed , picked up the whyte e180 tax today and we’re over the moon. Thanks everyone and hopefully the after service is as sweet !!!
24 de junho de 2025
Avaliação não solicitada
Great
All good. I bought my whyte bike here
On cycle to work scheme. All went smoothly. Bike is great. And deliverd when they said it would.
19 de junho de 2025
Great Experience
Bike arrived in perfect condition- had great instructions as to how to finish the final assembly bits
Also great with communication and were very patient with waiting for my cycle to work scheme voucher to be processed
19 de junho de 2025
Effective problem resolution
Experience in shop very good and responsive to my specific issues and questions. Very pleased with e-bike purchased. I refused first delivery due to damage to the box, presumably caused during transit. Wheelbase responded professionally and dispatched replacement quickly.
11 de junho de 2025
Fantastic customer service
Fantastic customer service. Product is amazing deffo barely would use again
17 de junho de 2025
Really happy
16 de junho de 2025
Great product thankyou
9 de junho de 2025
Not received
Not received. I took the day off work to wait for the delivery and nothing.
11 de junho de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.