whg Avaliações 47

Wish there was a zero. Level of care and customer service is non existent. Do not reply to emails, no care at all

if I could give 0 I would. over 3years I've been on whg choose and move and now they have changed " there allocation policy" apparently now I'm no longer eligible...3 years!! I've been waiting. my house is overcrowded..and online your policy still states I'm eligible yet on my account I've been kicked off.. disgusting way to treat a family who have been waiting patiently for 3years, we never complained or constantly called. we just waited for our turn. only to be kicked off. beyond disgusting. if you have a choice AVOID WHG like the plague!!!!!

I cannot understand how my monthly bill before April tax year was about £421 and a few pence to now £475 and some pence. What's with the big jump? I don't get it. Normally evey year it be provs around £5 or something.

If i had a choice these racists wouldnt even get half a star, they are racists by the way they talk to u when they know your name but nobody going to believe me so no point touching on that. These are worst laziest bone idle housing people ive come across, they never want to pick up the phone, they never want to help and advise, they never want to do paperwork and never want to do their jobs.

First time we ever registered with their housing register we got messed about for a whole year to be told we had to sign up again because they had "technical difficulties". After that in 2021 i nearly died from covid and the property was no longer suitable, they made us beg and go through hoops and made us feel like dirt to get to the property we are in now

Now my wife is very ill and this property is no longer suitable for us both and i am disabled and cannot get around this property because this property is too difficult for my wife and i to access now whg are refusing point blank that there is no properties available to us and that to go off and look on homeswapper eventhough we made a fresh application months ago and submitted an occupational therapy report which deems our current property unsuitable for us to live in, but whg refuse to put us on the register properly and refuse to aknowledge us properly.. vile people.. i have already had words about WHG to the mayors office, mp valerie vaz who has sent letter to them etc, next im going to the papers this is wrongful discrimination against race and against dissability. Vile vile people.

Make sure that you check and ensure that if you are paying a monthly maintenance charge that this is being paid to the estate company.

We have lived on a new build estate for 6 years and been charged this fee as has everyone else to only be told now we are moving a company does not currently operate and this charge is not required.

WHG claim to provide affordable housing but happy to SCAM residents for costs they dont pay.

The estate company if and when appointed also cannot claim for any past unpaid charges as they were not in operation for that period so WHG are using this as additional funds.
This should only be paid when an estate company is appointed.

Make sure your new build estate has one and that it is in operation as its likely you are paying WHG extra and should be reinbursed to you.

WHG is a terrible housing association, I have been reporting the poor condition of my bedroom for more than 4 years now, but they don't care. The bedroom is quite freezing because of the poor structure. On numerous occasions they would come to put patches here and there. But also due to the poor condition of the property often moulds appear on the walls and they would come to paint over them to cover up.

The property especially the bedroom is quite freezing and I have to spend so much money on heating, but yet their staff advised me to buy extra heaters. Some of WHG staff are quite arrogant as they boast by saying we can't move you to an alternative property although they know it is not fit for human inhabitant.

WHG is quite happy to increase rent every year although the property is in such a poor condition of which I know none of its staff would want to live in it even for free of charge. It is such a shame for a big organisation like WHG that they don't care about the health of their tenants.

Allow anti social behaviour by bad neighbours and basically call you a liar when you tell them whg is the absolute worst landlord I have ever had the misfortune to have if you get offered a house in capewell road avoid it full of drugs and anti social behaviour police are always here

AVOID WHG AT ALL COSTS

Your call answer times are a joke. I waited more than 20 minutes on Monday 19/2, and 40 minutes today 22/2. When I finally got through on Monday, my housing officer refused to take my call to discuss things. This is a joke, and sadly has always been a joke. This isn't a recent issue. You have a call back option but this is not a one size fits all. I work and cannot take calls at work so not knowing you are going to call is not a option for me. I do hope you 'record calls for training and monitoring purposes' because you need to hear how upset people are at this total lack of customer care. If you are aware that certain periods are busier than others, you need to put more staff on at those times. If you informed the caller of where they are in the queue, at least they could make an informed decision about whether to stay on hold. I've been a WHG customer for many, many years and this has always been a problem. For a company your size, this is an absolute disgrace. About time you got your act together

Dealing with whg whatever your problem is a totally negative experience they just don't care all they care about is whether your rent is paid on time

Tried to set up house insurance, hung up on me several times without solving my query.

Very pleased all round with WHG - repairs have been quickly and correctly first time (most of them without me even asking - it was just scheduled and they did it). Phones are answered quickly by staff who know what they are talking about, fly tipping dealt with quickly and efficiently, paid services all completed. Have come from GreensquareAccord and it is night and day. I don't think those down voting having experienced a truly corrupt and evil landlord, because whg are wonderful in comparison.

I've been sat on the phone waiting to get through to someone for 45 mins so far and still no answer. The doors are closed call centre is still open so why is nobody picking up?...
Dreadful online services and also faulty appointment services again through online systems being dreadful...causing confusion to the clients and the staff.

Along with others just had a bill for fitting a new roof to my Leasehold maisonette, the the total cost to replace the roof tiles only according to these cowboys is £54000, they even want to charge me nearly £800 admin charge each, thats £3000 admin charge to put a new roof on lol. I do not care how they waste their own money but if they think they can rip all us leaseholders then they can think again, £3000 admin charge for putting a roof on?. Jokers. We are all going to get together and have an independent roofer come out and give us a a proper quote, It may be in the lease that we have to contribute to the roof but I am damn sure it does not say we have to be shafted by these people. Just to make it clear after reading the response from WHG, we have been told that the consultation period has ended & people I have spoken to who have contacted WHG have been told they must pay this money once the work is carried out. Many of the people that WHG are pensioners and some vulnerable, to put it plainly they have been told they must pay. WHG are carrying out work that is not always needed and are expecting OAPs to find £13300 at the very least, this sum could be higher.

My neighbour had a leak/blockage from the property above. The leak is coming through my ceiling water everywhere flooded my kithen. I Called Whg with my neighbour at my side on loud speaker. She is hard of hearing and in her 70's. Only to be told if it is a blockage they won't come out. So they did not my neighbour and I are both seriously stressed. She has had to get her own plumber. No empathy from the agent on the phone terrible service. Not sure what to do about the damage to my property Whg didnt care. We pay our rent and when we needed you you were not there in a emergency. My neighbour is going to the news paper about this and when I said I wanted to make a complaint I got transferred through and it just rang out for over 15 min. Still waiting for a call back

brought house through shared ownership with whg know ever ince been in property has been issues with soil grass even though had 4 different landscapers out who have all claimed there no topsoil in garden whg wont do anything claim it down to lack of watering but really its down to soil that is substandard that has been used for a cheap job

I had a property with whg I was bullied bye two of my neighbours and had the Micky taken out of my both neighbours was load smoked weed I made loads of compliance to whg and the housing officer which she was useless I even kept a diary of times and dates of what was happening both me and my husband feel let down to the point we had to move due the place where we had to move whg didn't offer us another property so we went on the council list and got a property off there the place we lived is now a drug den to the point the police are going around with guns I am so disappointed because one of the residents has been told whg is going to get them a property now why wouldn't they offer us one we have to go through the council if anyone has a complaint number please post on this as I want to take this further please if you get off with a w h g property in bengrove close Redditch do not take it it is a dump if you ask whg to come out you need something done on your property they take their time if you owe them rent they are all ways on your back

Very poor management. There not very nice people.they tell you there going to do job but when 3years I have been without instillation in my loft I’m disabled bungalow freezing cold that’s with heating on it’s costing me £500 pound a month in gas . They done the mould and fungus because I got solicitor involved . It will be back next year ?

One of your properties has caused damage to my property and you refuse to take any responsibility. Someone come out to look at the damage caused and assured me you would be liable and it would be sorted only for him to contact me several weeks later to say you will not be fixing anything and I need to go through my house insurance. Why should it cost me when it is 100% your fault. I will be taking this to small claims so you will hear from me again!!

to improve you need to get some one who can run ellum pointe better as some in here are getting away with murder plus having there own way they are singing on karaoke drinking intoxicated drinks and coming out drunk plus we have a man in here who pulled in underwear down to show the women in the lounge his private parts we have not got a singing licence or drinking licence whg could be fined I don't like the attitude of the whg staff we have in ellum pointe i went in to complain about a matter and i was told i was cursing trouble and didn't beleave me plus i and my partner was told by jenny murphy the lounge is better with out you 2 in there which she shouldn't have said to me i live in the place its not run right and we need better staff to run it

Can’t give 0 stars or I would. Left with no bathing facilities since 29 December because of a broken shower and cracked bath to be told it’s not an emergency for them to come and fix and being told to sponge down in the sink. Despite telling them I’m disabled and need to shower they don’t care. Been told to call back on 3 January to book a routine repair which I’ll probably have to wait a month for and even then they’ll send the wrong person out to fix it and I’ll have to wait ages again. Maybe if I withhold my rent I’ll get something done quicker