Wickes - Milton Keynes Avaliações 

I had a disappointing experience at the Knowhill store in Milton Keynes yesterday afternoon.

I was queueing behind another customer at a till. The young female cashier could clearly see that I was waiting, but she did not tell me to move to another till, even though it doesn't appeared that her till was closing . At the time, I assumed she was the only cashier available because other cashier was also busy checking something on the monitor.

After finishing the transaction with the customer in front of me, she simply walked away and left the store without saying anything to me or directing me to another till. I was left standing there for a couple of seconds, completely ignored, until another cashier called me over to his till and served me.

I understand that staff can have a bad day or may be finishing their shift, but a simple “This till is closing, please use the next till” would have avoided the whole situation. Ignoring a customer who is already waiting in the queue is not good customer service, in my opinion.

I don't know whether it was simply poor communication, an off day, or something else, and I don't want to make assumptions. However, regardless of the reason, the attitude and behaviour I experienced were disappointing and not what I would expect from someone serving the public.

Popped in, on the off chance hoping to ask a few questions about solar panels. The first person that approached me was a lovely young man called NATHAN.
He was very knowledgeable and even mentioned a few things l hadn't thought about.
From this short conversation l arranged a home visit, from that l have started the very easy process of having solar panels fitted.
The price was very competitive and the steps so far have been very smooth with every step of the way explained.
I can't thank NATHAN enough and wickes solar customer service.
I would definitely be letting my friends and family know where to go for solar panels.

I had to go in to the store in mk for some fencing and wasn't sure what I needed so I asked one of the store members and approached a lovely smiley lady called Rachel I believe who gave me so much advice about the job that I bought everything I needed straight away!
Very happy with the advice and customer service given.
I highly recommend Rachel!

Nathan was really helpful and engaging throughout the whole design process when we bought our Wickes kitchen.

He brought ideas and options to our thinking which resulted in a great design.

He’s professional and friendly, and this added to making it a really good experience.

Wickes was the first place we went to and we didn’t need to go anywhere else.

I have been a loyal Wickes customer for over 30 years, but my recent experience has been a masterclass in appalling customer service. I needed a light item weighing only a couple of pounds, but because it was out of stock at my local branch, I was forced to order it for home delivery—nearly doubling the item's cost with an extra £5 delivery charge. The store guaranteed delivery for Monday, 3rd August, explicitly telling me I had to stay home to sign for it. I stayed in all day; the item never arrived, and I received no updates. When I chased their online team, an agent assured me the delivery would now happen on Wednesday, 5th August. For a second time, I stayed in, and for a second time, Wickes completely failed to deliver. The package finally arrived a week late on Monday, 10th August.
Resolving this required a tedious five-stage email trail and online chat loop with their Customer Services and Executive Complaints teams, where they showed zero accountability:
Email 1 (My Initial Complaint - 6th Aug): I reached out to details my frustration regarding the two missed days of business productivity and the conflicting delivery instructions.
Email 2 (Support Response - 11th Aug): A customer service agent sent a generic apology, brushed past the failed commitments, and casually noted that since the item arrived on the 10th, the case was essentially resolved. They even claimed their system only ever showed the 10th as the scheduled date, completely invalidating what I was told.
Email 3 (My Escalation - 11th Aug): Disgusted by the dismissal, I formally escalated the matter to the Executive Complaint Representative / CFO, demanding a refund of the delivery fee and a gesture of goodwill for my wasted business time.
Email 4 (Support Pushback - 12th Aug): The support team emailed me back, flatly refusing a delivery refund or any form of compensation because the item had ultimately been delivered. They shockingly deflected all blame, telling me they have no access to online chat logs and that I needed to manually go back and argue with the local store where I placed the order.
Email 5 (My Final Reply - 12th Aug): I sent my final response to inform them that their total refusal to take ownership of an internal central customer service failure is unacceptable, and that I would let other prospective consumers judge their reliability on Trustpilot.

Competitors like Screwfix and Toolstation provide reliable, free next-day store delivery without the headache. Wickes has made it crystal clear that they do not value long-standing customer loyalty or basic business accountability.
=========UPDATE=============
Yesterday I received an email and calls from senior Wickes management where I received a sincere apology and compensation for the poor experience.

Excellent service . Very patient and very knowledgeable
Impressive

The young assistant on the shop floor of the Winterhill branch was helpful and friendly. But when I got to the till the young blonde girl was very rude. She told me move to this till over there and didn’t say please. After I paid she said “there you go” and not thank you or have a nice evening.

I would like to highly recommend Scott Grossman, who designed our bathroom and toilet. I rarely leave reviews, but Scott provided truly exceptional service throughout our project. He was friendly, professional, responsive, and always willing to help, returning calls promptly whenever needed. His positive attitude and commitment made what seemed impossible, possible, and the entire project ran smoothly because of his support. Scott is an outstanding designer and customer representative. If you have the opportunity to work with him, you’ll be in excellent hands. Thank you, Scott, and I wish you every success.

We had Nathan come round to measure up for the prospective kitchen. He was lovely and easy to chat to about all we liked and wanted and were open to. Really easy experience and highly recommended

We were advised on all options and designs without pressure to break the bank by Sarah. Quality kitchen and appliances, kept regularly informed of the status of our design of kitchen and delivery. Met Andrew James who talked us through and was professional in installing and it was very hot but didn't affect the build and decorating. Would use them again.

On the 03/02/26 I recieved a design that I liked so I purched my new bathroom on 19/02/26 from Scott at the Milton Keynes branch and it is still in my lounge, I have sent around 22 plus emails to customercentre and customer.relations, I am phoning almost every day the Wickes installation team, they all say they will chase, no-one ever calls me back!
I have had responce from a guy called Douglas, who is trying to help, but he can only do so much.
Scott came out measured my bathroom, worked out a design, which i accepted and paid nearly 6k for, its a tiny shower room, then i was told the installer would come out, and give me a price for specialist work that was £1500. then i got an invoice for £974 for private work on top! 25/04/26 I put work on hold, and contacted the planner, about these extra charges and my bathroom isnt looking like it was designed, he told me he couldnt help and I had to email customercentre, so i did on 28/04/26, the installer put the hippo bag at the bottom of my drive! How did he expect me and 2 other cars to get on the drive, we moved it closer to the house. On 8/5/26 i had to take all the old bathroom to the tip, as i needed to get my roof box out of the shed, it took me 4 trips! John from Wickes finally visited my house on 19/05/26, i went through everything i wasnt happy with, shower tray, boxing in too high, niche cut in half, after the work had started the installer told me to get a smaller shower tray, i wasnt happy as Wickes didnt sell a smaller one, had to get one from B&Q, i showed him the £170 niche that was cut in half, then the installer said there wasnt room, then decided half a niche wouldnt work either, and told me i could get some plastic storage holders inside the shower, there was 2 on the design with lights above, this was the look i wanted and paid for, on the design there was no gaps between the wall and toilet, the smaller shower tray meant a 3inch gap so he boxed in the radiator pipes, but by 43inches high, the pipes are 7inches high, john has said to box it in to the ceiling, he has taken the installers word for everything and not even looked behind the boxing in, i have unscrewed it and sent photos of whats behind to Douglas as he is the only person listening to me! he asked John to reply by 12 yesterday, no reply so he has told me he has escalated this to his manager, I am so fed up with all this mess in my home since Febuary, this is causing sleepless nights, and stress, and no downstairs bathroom since December when it all started leaking, I just want what i paid for, the installer has had 3 comany names in the passed since 10/02/25 JJS Plumbing Sevices lTD, AJP bathrooms & boilers, now SB Instalations LTD, even on my weeks holiday I was emailing Wickes, this is simply unfair, next steps is Capital Radio, and anyone else who will publish my story!
********* I REPLIED SAME DAY (13/06/26) WITH ALL THE INFO YOU ASKED FOR, NO CONTACT HAS BEEN MADE! MY BATHROOM IS STILL MY LOUNGE 22/06/26 ****

Email confirmation says delivery between 7 and 12, its now 6.30 and still not here, I call the store to complain and the guy that answers the phone says oh yeh sorry ive just loaded them on to the van they will be with you soon, no apology, no nothing, so I have a moan, but did not do anything wrong, my exact words were I'm really annoyed about this, I have a builder sitting here waiting and no one from wickes can be bothered to call me to tell me that its running late? He hung up on me, disgraceful service i will NEVER EVER USE WICKES AGAIN! ill certainly be complaining to head office on monday morning about Milton Keynes branch.

Had a kitchen design meeting this afternoon with Scott Crossman. We found him very pleasant, efficient and confident. Thank you Scott

I had booked an appointment with Anthony Storey at the Milton Keynes brach for a new kitchen, prior to the appointment he had made contact and I have him the details and my expectations.

When I arrived he had already prepared plans and had done a layout based on the information that I had provided which was exactly what I wanted and more.

Anthony went above and beyond to ensure I fully understood what was in the plan and ensured that I got the best price. He also assisted with getting the delivery scheduled for when I needed this.

Hi it was joy to meet Amie Scott. And we got say Amie was absolutely brilliant in every way possible. She didn't push us to buy and she listened to what we wanted. Excellent service from start to finish

We went into Wickes today for dome compost, we was greated by Matt and he was very helpful and friendly and gave a passing comment, have a lovely weekend.
Breath of fresh air, very rare to get amazing service.Credit to your store Wickes Winter Hill Milton Keynes

Nathan was superb in all aspects of knowledge and advice on our new kitchen.I think the wicks technology, in how the picture the product as in computer software needs to be updated and a wider choice of products needed urgently.The chosen equivalent kitchen was a £1000 cheaper and a better product.At times it felt like your technology was ancient compared to other kitchen suppliers.I can take a flake of paint to B& Q and a computer can mix the exact same colour your computer can even match the work tops your selling.
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We have recently had a self fit kitchen designed by Anthony at the Milton Keynes branch.

He listened to our needs and did a great job of designing the layout- we had to change the layout slightly but he explained the alternative and gave us options and guidance.

When we came to install, we realised we had space for a slightly bigger cupboard so we took one back and swapped with no issues and it was delivered really quickly via courier. All dealt with by Anthony.

The delivery of the actual kitchen was only complicated by a tap and the hob being temporarily out of stock which meant we had to call to arrange delivery rather than self service online. It was not clear why we couldn’t arrange the delivery ourselves which was the only thing that was annoying. We had good communication from the customer services department for the delivery of the missing things and the delivery guys were great.

The next time we need a kitchen Wickes will be at the top of the list!

We recently purchased a kitchen from Wickes at Milton Keynes and wanted to recommend our design consultant Amie. She was wonderful through out the process. We found a kitchen that really suited our needs with Amie's help and advice.

I bought a tile cutter via click and collect when I had got it home I unpacked it to find it had been used it was covered in dried tile cement I immediately phoned the store which was answered by Rachel who had served me I explained the issue and that I was 15 miles from the store she then spoke to the manager and connected me to him. He was adamant that the item was new and in a sealed box as he had picked it himself he also did not offer an apology or a solution to my issue other than returning it for a replacement. As I was rather annoyed I decided to return to the store wasting another 2 hours. Fortunately the very helpful Rachel had overheard the conversation I had with the manager and spoke to someone higher who had authorised a partial refund for my inconvenience and a replacement item before I got there. When I got there The manager quickly looked at the item and showed no surprise at the condition, got another and put it on the counter and said checked and its a sealed box. The box wasn't sealed but at least the tool was unused. Still no apology from the manager. All in all I will still use Wickes as they are generally very good but hopefully won't have to deal with this particular manager again as he did not come across as customer friendly.