I’ve have been to the store a few times, and everytime I have gone I’ve had nothing but exceptional customer service from everyone, particularly Andrew, such a well mannered, helpful and patience cus... Ver mais
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Localização
Trocar localizaçãoBarrack Hill, Unit 2, Discovery Park, Newport Gwent, NP20 5GN, GB
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Veja o que dizem as avaliações
Visited Newport store this morning and served by Andrew in relation to laminate flooring purchase . Fabulous customer service …..so helpful and knowledgeable. Can’t speak highly enough about him TBH... Ver mais
A empresa respondeu
Went to buy bags of postcrete. Man on the till was very helpful and told me where they were. Lovely young lady Cassie gave me her trolly as I didn't have 1, then I couldn't pick the bags up 20kg each... Ver mais
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Booked a home bathroom design visit. They turned up nearly 2 hours late which meant the appointment was rushed as I had to get back to work not long after they turned up. Was told I would receive desi... Ver mais
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Detalhes da empresa
- Loja de Ferramentas
- Loja de Acessórios para Banheiros
- Loja de utensílios de cozinha
- Empresa de energia solar
Sobre Wickes - Newport
Escrito pela empresa
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Escrito pela empresa
- Promise 1
Informações de contato
Barrack Hill, Unit 2, Discovery Park, Newport, Gwent, NP20 5GN, Reino Unido
- +441633850555
4,4
Excelente
99 avaliações
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Fabulous Service by Andrew at Newport
Visited Newport store this morning and served by Andrew in relation to laminate flooring purchase . Fabulous customer service …..so helpful and knowledgeable.
Can’t speak highly enough about him TBH 10/10in all aspects.
29 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi, we're so glad to hear about your excellent experience at our Newport store and the great service you received from Andrew, we appreciate you sharing your positive feedback!-LR
Excellent customer service
I’ve have been to the store a few times, and everytime I have gone I’ve had nothing but exceptional customer service from everyone, particularly Andrew, such a well mannered, helpful and patience customer assistant who can’t do enough for you. Very respectful and very kind. Please ensure that Andrew and your staff know how great they are.
Thank you.
26 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Zahra, we are so glad to hear you consistently receive exceptional service from Andrew and our team. We truly appreciate you recognizing our staff's hard work and dedication. Thank you for your kind words! -LR
Went to buy bags of postcrete
Went to buy bags of postcrete. Man on the till was very helpful and told me where they were. Lovely young lady Cassie gave me her trolly as I didn't have 1, then I couldn't pick the bags up 20kg each but too heavy for me. Cassie jumped to help me, such a relief to have good helpful staff, cassie then put it into my boot for me. I'm giving Cassie a gold star for being helpful, polite and offering help at every turn. Well done wicks, your staff are great.
Date is approximate as can't find my receipt atm.
14 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We are so happy to hear about your excellent experience with Cassie. We truly appreciate you sharing this wonderful feedback about their helpfulness and politeness. We are glad we could assist you so effectively. -AK
Excellent customer service from Jem at…
Excellent customer service from Jem at the Newport store, was really helpful finding what we needed. Thank you so much!
7 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We appreciate you taking the time to leave us this feedback. We're happy to hear that you received helpful service from Jem during your visit. -AK
Scott couldn't do enough for us
Scott couldn't do enough for us! Excellent service thanks again
7 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Kieran, Many thanks for your review. We appreciate your comment and your business
Scott (manager) and team very helpful…
Scott (manager) and team very helpful with helping lending a hand loading laminate on 2 occasions. One in the pouring rain with a toddler! Great customer service.
2 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hey Tom, thank you for your five-star review, and I'm delighted that Scott in our Newport store was super helpful during your visit! - Dylan
Kitchen appointment at Newport Branch
Just had an appointment with Duncan at the Newport branch to design my new kitchen. He was very professional and came up with some nice ideas using the display kitchens to show me how it would look. I was impressed with final design and the price
28 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Stanley, We're happy to hear that you were impressed with the kitchen design appointment at our Newport branch. It's great that our team member Duncan was professional and provided nice ideas for your new kitchen. Thank you! - Sean
A very busy day a the Ranch...(sorry) Branch
Called into the Newport branch to pick up some insulation boards and order a delivery of plasterboard and doors, the branch was extremely busy with trade and mere mortals buying all their bank holiday projects, I had the pleasure of being served by Jill, who had my purchase and delivery order sorted in no time and had me on my way, polite and professional service in what looked like the start of a very busy day for Jill and the rest of the staff... A+
29 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We're happy to hear that you had a positive experience at our store. It's great to know that Jill provided prompt and professional service during a busy time. Thank you for sharing your feedback with us. -AK
Amazing Staff support at this store.
Called in for some advice on sizing quantities for replacing my Shed roof with corrugated sheeting. A lovely assistant called Andrew was really helpful and very knowledgeable too! Gave me some sound advice thank you much appreciated.
16 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Susanne,
We appreciate you taking the time to leave your review. We're happy to hear that Andrew was helpful and knowledgeable when advising you on your shed roof replacement. -Ellysse
Very pleasant and helpful staff member…
Very pleasant and helpful staff member Mia when sorting problem of missing parts of item purchased.
There was no problem with replacing items, great customer service
14 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Andrew, We appreciate you taking the time to share your experience. We're happy to hear that Mia was helpful in resolving the issue and providing great service. - Sean
Excellent customer service
Cassie went out of her way to find the exact drill I wanted (there was only one in the shop) and checked that it could be held for me to get to the shop. Excellent customer service.
14 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Mr Howard Williams, we're happy to hear that we could find the exact drill you wanted and hold it for you. We appreciate your acknowledgment of our excellent customer service! -LG
Very good customer service from Cassie
Very good customer service from a young lady named Cassie in the newport store.
11 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We're happy to hear that you had a positive experience with Cassie. We appreciate you taking the time to share your feedback. -AK
Fantastic customer service in the Newport store getting custom paint
Fantastic customer service in the newport store as always. What a lovely young man Lewis is, super helpful, friendly and it was good fun chatting nonsense. Thanks Lewis you made my day
11 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We appreciate you taking the time to leave us such a great review! We're happy to hear that you had such a positive experience and that Lewis was so helpful. -AK
Had a few issues with a kitchen that…
Had a few issues with a kitchen that we'd recently bought from you. Craig Williams was extremely helpfull, knowledgable and resolved the matter with the upmost professionalism. Would recommend anybody to by a kitchen from Wickes .Keep up the good wrok !
29 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Robin, We appreciate you sharing your experience. We're happy to hear that the issues you had with your recent kitchen purchase were resolved professionally and efficiently with Craig, We hope you love your new kitchen! -Summer M
Booked a home bathroom design visit
Booked a home bathroom design visit. They turned up nearly 2 hours late which meant the appointment was rushed as I had to get back to work not long after they turned up. Was told I would receive designs by email the following Tuesday but they never materialised. Very poor service and still no design.
26 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
We regret the lateness and that the design wasn't sent as promised. We have requested additional information, so we can get this looked into further for you. Thanks for your feedback. -AK
Returning customer
Returning customer, Had a lovely kitchen from them just over a year ago (fitted myself) very nice and quality product.
Had Duncan over to design a bathroom for us on 21st march, Happy with design he was very good and on time ! just have to finalise details and order, one small thing they only give the quote for 9 days mines up the 30th march could be a bit longer.
21 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi KJ, we appreciate you being a returning customer and are happy you're pleased with your kitchen. We're also glad the bathroom design process went smoothly. We'll consider extending the quote validity period. Thanks for your feedback!-LG
Informative and professional service
Informative and professional service. Lewis was a phenomenal help and recommended my mate to visit and ask for him when he next visits. Very happy with the service received.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Aaron.
We appreciate you taking the time to leave us a review. We're happy to hear that you found our service informative and professional. It's great to know you were very happy with the help you received.- PP
Really helpful with everything that I…
Really helpful with everything that I needed to find in store. Friendly and professional staff member. Thank you!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi David,
We are thrilled to hear that our staff were friendly and helpful in finding what you needed. We appreciate you sharing your experience with us. -Ellysse
Fantastic service so far.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi Joe, Thanks for taking the time leaving your review and your kind feedback on your local Wickes store. -JL
Jill was so helpful as always answered…
Jill was so helpful as always answered any queries I had
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wickes - Newport
Hi, Jeffrey. Thank you for taking the time to share your review with us. We are really happy to see that Jill was helpful and answered any questions you had. Thank you again for your kind feedback. - Scott H
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