Wilkinson Cameras Avaliações 

534
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.

Avaliado com 5 de um total de 5 estrelas

I've bought a few cameras from Wilkinsons. Their staff are very knowledgeable, helpful, personable My latest purchase, a used Lumix LX100 is superb. So happy to have bought it from a local company... Ver mais

Avaliado com 5 de um total de 5 estrelas

I will only ever use Wilkinson Cameras to purchase photography gear and equipment. This team have always been super friendly and knowledgeable and recently, went above and beyond and contacted... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great price on a Canon camera body (legitimate UK stock and warranty). Order processed, shipped and delivered as expected and without incident. You can't ask for more than that especially on such a bi... Ver mais

Detalhes da empresa

  1. Loja de artigos para fotografia
  2. Loja de binóculos
  3. Impressão de fotos

Informação fornecida por fontes externas variadas

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

534 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(534)

30 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Battery Grip for D7100 - Excellent!

I ordered a used battery grip for my Nikon D7100 from Wilkinson cameras for a price that was very fair. The item was in excellent condition, with its original box, documentation and pouch; it even had an original Nikon battery inside it! A great purchase. It has made holding the camera in landscape and portrait orientation so much easier. Thank you!

11 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

knowledge of product

the passion to get the knowledge across that
Lexi has is absolutely fantastic and so easy to understand. recommended a new camera and then helped to make it a reality and it is an awesome piece of kit, i have always used Wilkinson's and that's why, cant see why go any were else

21 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service.

Over the last few years, I've used them. The price has always been good, and reliable delivery. I found them, totally by accident on the internet: a lucky find!!

16 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Massive Disappointment (Liverpool Store)

I have been a customer of Wilkinson Cameras for over 20 years, dealing with the stores in Preston, Blackburn (now defunct), Bury (also now defunct) and Burnley and always with good experiences / excellent customer care. So, when looking for a new mirrorless camera and lenses, I had no hesitation in going to Wilkinson's. As I was trading in an old camera and wanted to try the new camera and lenses before I bought, I went to the Liverpool store - this being the only one with all 3 items in stock.



20 years of excellence and loyalty destroyed in 15 minutes dealing with the Liverpool store manager.

With every previous purchase, every store went out of their way to offer help, guidance and something extra (free memory card / half price spare battery / free camera bag / ...). The purchase in Liverpool was the biggest cash value of all and told there was nothing they can offer.

I asked for a bit of guidance with the camera functions etc. and was told "it's just like any other Canon camera you've had" - not true : even Canon say there are a lot of functional & setting differences between old EOS cameras and the Mirrorless models.

Having spent in excess of £3500, they wouldn't even give me a 10p carrier bag without paying for it.

I am now an ex-Wilkinson Camera customer looking for an alternative photographic retailer.

4 de maio de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good afternoon, Mr. Starkey,

I am sorry to hear that you were disappointed with our decision to charge you 10p for a shopping bag, despite your 20 years of great service. I understand that this may seem like a minor issue, but it is important to note that since May 2021, all retailers have been required to charge a minimum of 10 pence for a carrier bag. Failure to comply with these laws can result in substantial fines.

You may be aware that supermarkets have been enforcing this law since 2015, with most bags costing more than 10p (for instance, Tesco charges 60p per plastic bag). I apologise if our staff did not inform you of this, but we are required to charge for bags, irrespective of the amount spent by the customer.

However, I am pleased to inform you that all the proceeds from this mandatory bag charge are donated to our annual charity, which this year is the North West Air Ambulance. I hope that this will alleviate your concerns, and I will speak to our staff to ensure that they are regularly informing all customers of this.

I understand that you travelled to our flagship Liverpool store to ensure that all the necessary stock was in place. Please note that we can arrange to move stock to a more convenient location for you or even ship it directly to you.

Having spoken with the store, it seems that your review doesn't accurately reflect the time that was spent with you talking you through the camera and its functions, including discussions about autofocus and GPS and the options for this.

With regards to free items due to the value of the spend, we do our utmost to remain competitive with other leading photographic equipment suppliers and promotions at the time of purchase do vary. You have benefitted from the Free 3-Year Warranty offer which is in place currently and was applied to your camera and lenses, worth £260.

It may be that on previous vists you have benefitted from a half-price battery or memory card - promotions do change reguarly.

With promotions in mind, please don't forget to register for your Canon Lens Reward cashback. Both of your lenses qualify for £100 cashback. More information here: https://www.wilkinson.co.uk/canon-lens-reward

I do hope you will consider the 20 years of great service you've experienced, the attentiveness you had from Matthew in-store that day and the fact that we are simply ensuring that we are responsible and law-abiding retailers and that we will see you in-store again in the future.

Regards,
Alex | Wilkinson Cameras

(NOTE: this response was edited at 13:51 to add to the original response having spoken to the store and gathered additional information about your visit).

Avaliado com 5 de um total de 5 estrelas

Wilkinson camera team/company provide…

Wilkinson camera team/company provide an excellent service. I buy all my camera equipment from them and they have never let me down. The team have a vast experience and can always suggest upgrades and solutions.
Well done team, you deserve all the credit.

26 de abril de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good afternoon Keith,

Thank you so much for taking the time to leave such a lovely review. We hope to see you again soon and in the meantime... happy photographing!

Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Thank you so much with rapid delivery 🎬

Thank you for your rapid delivery of Zhiyun batteries needed for the filming of The Barn (Chichester Filmmakers) during the week of 15th April ‘24. Arrived in good time and ordering was as easy as going on to your website and selecting the items from stock. Phew!! An anxious moment when we found that no one else in the UK had what we needed. But you guys came through for us.
Thank you 🙏 🎬🎥🙏

14 de abril de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Hi,

Thanks so much for taking the time to leave a review. I'm so glad we were able to help and I hope the filming went smoothly! If you need anything else in future then you know where to come and we hope to see you again soon.

Regards,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Excellent condition Nikon D810

Having had a negative experience from a competitor company, I found a virtually new Nikon D810 at Wilkinson cameras. I received a very efficient and friendly service and I will return for my next purchase. Thank you.

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Hi Andrew,

Thank you so much for taking the time to leave a review. I hope we can continue to look after you in the future and that you are enjoying using your new (to you!) Nikon D810.

All the best,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Excellent Lens - Pristine

I had been looking for ages for a Nikon 70-300mm AF-S VR Zoom lens, for my D90. I have had this camera for years, and barely had it out the box. As you are now unable to buy many lenses from new for the D90, I had to resort to secondhand. I found one secondhand on Wilkinson Cameras website. I opted for the A+ Camera grade lens, as I wanted it to be as unused as possible. I was not disappointed. It arrived really quickly, excellently packaged and in pristine condition. This lens could not be any better if it was brand new. Being A+ grade it is as mint as you can get. Tried it out this morning, and I am over the moon with this lens. Really pleased, wouldn't hesitate to recommend and if I need anything else I will jump straight to this website. Many thanks.

15 de abril de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Hi Lisa,

Thank you so much for leaving a review and shopping with us for your new (to you!) lens. We take great care in ensuring our Pre-Owned equipment is well-described and presented, and it's great to see that you've benefitted from this.

We don't always manage to upload all our used stock to the website, so if you're ever looking for something specific, please don't hesitate to get in touch, and we can check if we have anything suitable for you.

I hope you'll enjoy getting great images with your D90 and 70-300mm lens.

Regards,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Easy order, competitive prices in comparison to other sites selling same products and speedy delivery. Thank you!

5 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely in Liverpool

Such a lovely shop and staff! Had a great time chatting with Liz about all things cameras. Her passion for photography is infectious and she really helped me to figure out which camera I will replace my archaic compact with.

There's some printing machines there too, which Liz guided me through connecting my phone to so I could print off a few snaps. The quality was the best I've found in Liverpool so I'll be back to print more soon.

Highly recommend this shop (and staff) for all things cameras, even for novices like me. Thank you Liz and team for chatting with this technophobe.

29 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incorrect advice and incompetent photography

In order to renew my passport I needed a recent photograph. I went to the Wilkinson store in Carlisle and said that I needed a photo for my Irish passport. A rather haughty assistant told me to remove my glasses. He said that this was a requirement. I replied that this was not the case and that I had recently checked the government advice. The assistant then said "if you try to enter the country with a passport photo in which you are wearing glasses you will not be allowed in". This was arrant nonsense - I had entered the UK just 48 hours beforehand using a passport with such a photograph. I am a frequent traveller and have both UK and Irish passports. Both passports have photos in which I am wearing glasses.

He did try to take a picture but my photochromic lenses hadn't cleared by then. The UK online check rejected the picture. So another was taken without glasses and this passed the UK test. The failure was not because I was wearing glasses but because of a tint which had not cleared. Mr smug, the assistant, said this would be OK now and my photo would pass muster.

For the education and edification of the arrogant assistant the (Irish) web-site advice reads "Transparent glasses may be worn so long as they do not cause glare or shadows or the frames do not cover any part of the eye."

The photo didn't pass. It was rejected by the Irish passport office because the background was too dark. In a response to my Google review the store owner said "The Carlisle store is one of our most experienced passport photo stores. As a company, we are experts at taking passport photographs and we want to ensure that every passport photo we take will be accepted when you apply for your passport. "

Some experts! Talking nonsense about the wearing of glasses. Saying that a photo was good when it failed to pass muster. Taking just shy of £10 for nothing worthwhile. Then having the gall to tell me how expert they are. If the Carlisle store is one of the most experienced it would be wise to steer clear of the others.

29 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Trading standards need to know

Purchased a camera this morning and during the transaction was offered a discount. They then cancelled my order as they said the discount was a mistake. This goes against trading standards and consumer rights and the company will not budge on their mistake after a telephone call. I have reported them.

Update following Wilkinsons reply.
To accuse me of being impolite, rude and threatening down the phone is an absolute lie, I mearly pointed out my stance in a calm, quiet manner. Shame on you Alex, and your team for this reply. Disgusting.
Trust Pilot is for consumers to give feedback on experiences and not a place for retailers, to use it to slander their potential customers.
Also I point out, I was willing to purchase the camera at full price, putting trust in you as a source amongst hundreds of other retailers offering this camera for sale today.
For anyone reading this, be wary, for a bad experience could become an opportunity for Wilkinson to give you unwarranted, personal feedback to satisfy their sour grapes.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good afternoon,

I am sorry that you were affected by an issue with our website.

The camera was clearly and correctly advertised at the correct price of £1599. There was no information or text to promote this at a lower price. A pricing error occurred whereby the price was reduced in the shopping basket online. Legally we do not have to honour this price as it was clearly a mistake and was not deliberately set to mislead.

Our Terms and Conditions also state, "We make every effort to ensure that all information contained on this website is true and accurate. However, errors can occur; if we discover an error in the price or description of any product you have ordered, we will notify you immediately and ask if you wish to proceed with your order." We tried to explain this over the phone to you.

We did everything we could to correct this quickly. The product was immediately removed from sale, just 15 minutes after your order was placed and within minutes of our Sales Team starting work for the day. It was reinstated at approximately 9.15am showing the same, correct price of £1599 but without any further pricing errors at the checkout. By 9.33 am you had spoken to our team and received a refund.

Any affected customers, including yourself, were contacted as soon as possible to apologise for the error and to arrange either a cancellation or correction. These customers were also offered a gift as a gesture of goodwill and to apologise for the mistake and inconvenience caused. It transpires that we were unable to offer you this due to how rude, abusive and threatening you were down the phone to a member of our sales team. I must point out that we WILL NOT accept any form of abusive behaviour towards our staff members.

Once again, I do apologise for the issue you experienced on the website, but we simply are not able to sell you the camera at that price, no matter how many threats or poor reviews you make.

Regards,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Good service

My order went through without a hitch. Good price, good communications and delivered on time. Spot on service.

15 de fevereiro de 2024
Avaliação não solicitada

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