Wolseley UK Avaliações 

Used their online service to order plumbing parts. Online it started that it could supply via local branch. Received email stating they could not. Replied asking for partial refund. Heard nothing more. Turned up at store on collection day. No knowledge of the rest of the order. Also had to wait ages while they put together a second order which was not immediately ready for collection. Still waiting for refund of first order.

Don't use this company if you are a small business, they couldn't care less about delivering a good service and it will end up costing you.

Ordered parts to be collected on the 23rd, was notified late on the 21st that they can't be bothered to move one part to my local branch so I have to drive a two hour round trip to collect them. I agreed that evening and then they decided to wait until 7:30pm to finally get back to me, to inform me that the rest of the order won't be ready. I have to wait another two days for them and delay the job which was already booked in. I guess I will just lose that day's money and pay the diesel for their system's mistake. I assumed that by going to a large professional trade supplier, that I would be in safe hands but I was very wrong.

poor experience at Wolesley Aberdeen. Twice the showroom manager thought she had sent emails when she didnt, she forgot to arrange the delivery on our bathroom on the allocated day. Wrong toilet was sent, when we queried this, she had ordered the wrong toilet and had not told us that the one we ordered was not a back to wall toilet. we asked for a discount for not receiving the toilet we ordered and therefore completing changing the look of the toilet in our bathroom, the branch manager would not give any sort of discount for supplying the wrong toilet. crap service from beginning to end. would not use again.

We'd bought a bathroom from them 5 years previously, and we were having issues with JTP over a warranty on a shower head. Steve Long at the Bristol showroom went above and beyond trying to help us, despite nothing being in it for him. He helped us source an alternative, and took it upon himself to contact JTP on our behalf. Sadly to no avail, but very impressed by this aftercare. Thanks Steve!

Trying to set up an account but no response. Sent details to the customer data centre as reuested but heard nothing in a week. Tried to call but, having gone through their endless list of options, nobody answered. Going elsewhere.

Linda at Wolseley Glasgow Port Dundas was extremely helpful in locating and despatching an urgent part for me. Much appreciated.
But I would suggest that Wolseley put pressure on UPS to improve their courier service as UPS failed to turn up to collect the item.

Been with Wolseley since they bought out NRS many years back.
I’m mystified how this company survives, I requested a quote and get no answer, often have to chase again and again. Ok so I although I have a £10,000 credit limit I don’t buy much but the answer to that is in the above, they don’t help me to buy from them.

Explain this WOLSELEY, I get and email from my ‘ Internal Account Coordinator’ asking me why I’m not spending money, I tell her the above, give her a recent unanswered branch request and she says she will sort it out, nothing from her, I chase days later nothing.
Tell me what is going on!
To contrast FSW reply within an hour, prices usually very good and they are reliable.

Ordered online on the 31st July received on the 4th of August as stated on invoice, very happy with ordering and delivery and will certainly be happy to order from again .

A quick visit to Wolseley/Plumb Centre, Moss Road Colchester (recommended to me by a plumbing expert) to get a plug for an external pipe. I had photos and measurements and the staff very quickly identified what I needed. They were pleasant, efficient and very helpful indeed. Thanks very much - a great experience.

Wolseley Fareham - superb customer service, they went ‘above and beyond’ to find a deleted item for me, even contacting other companies and exploring alternative solutions. They deserve your custom - you won’t be disappointed.

Showing stock on website even now ordered over £1500
Item 3 days later told not stock and don’t know when there will be. Asked for a future goodwill gesture but told nope. I am a tradesman so they have lost a customer but they don’t care. Avoid this company.

Ordered a large K3 Radiator, at checkout was given a delivery date. Day before I received a call confirming delivery time. The delivery driver was very pleasant and dropped radiator off in our preferred location. From end to end this was a perfect transaction..... Just got to workout how to lift this beast on the wall now!

Ordered and paid for a timer shown as in stock in there Kilmarnock branch which is 15 miles away due to none of the local branches having any in stock, arrived only to be told that they did not have any even though they showed stock online and charged me for it. When I asked if it could be delivered to my local brach 1 mile away I was told no I would have to go back to Kilmarnock. So i decided to ask for a refund which I was told would be put through but may take 48 hours to process. Companies like this do not deserve to stay in business and I certainly won't be dealing with them again, why are they allowed to take money for kit they do not have. This is the second time this has happened to me in the last 7 days with another company

It took 2 weeks for them to realise they don't carry a certain item. The only reason they even realised is because I called them after the delivery day. I am still waiting on a £1881 refund.

Online ordering worked perfectly. Taking my money worked perfectly. Sending the order confirmation email worked perfectly.

The next day? My order was cancelled because they apparently had no stock in the first place.

So they can process payments instantly, but can't keep track of inventory. To top it off, I now have to wait 7–10 days to get my own money back.

An impressive display of how not to run an online store

Putchased an aircon unit from Wolseley Feeder Road Bristol. Excellent seamless dealings with Wolseley feeder road. Shout out to the warehouse staff Ryan for being very knowledgeable about the pump house air con unit and also to the warehouse manager Keith. Both a massive asset to your company.

Expansion vessels....with "warranties"......we changed ours in 2023 for one of wolsesley products, which failed quite quickly, 19 months (well within warranty 5 years) for which we had to pay a plumber to change it, and wolsesley changed the unit, but alas, no paperwork was exchanged. The replacement (no paperwork generated by the branch here in stowmarket) failed again in June 2026 (well within warranty) ironically, still within warranty of the original in 2023, which, yes we had to pay to have it changed again and pay the purchase price of the vessel due to wolsesly again due to their paperwork missing, and at the request of wolesey, pictures taken of the failed unit (suspect an initial fob off, referred to directors sort of fob off), and some delay of nearly 7 weeks, now been fobbed off....thus, if you dont want a new expansion vessel changed (well, 3 in 3 years) shop elsewhere.
I sincerely hope this one doesnt fail in the interests of wolsesly.....incidentally, the product codes havenow changed....perhaps they needed a redesign

So update for you, after the reply (let us look into this for you) and "a resolution can be found", nearly 2 weeks later and guess what.....absolutely nothing.....what a surprise

Updating reviews, to keep warning others, still no update from this company despite promises

Steve, Luke and Lee at Fareham Wolseley are very helpful and a pleasure to work with

I used the Derby store to buy a bathroom tap. It is a vey long time since I found staff so helpful providing me a selection of options and exchanging when I bought the wrong product. At no point was anything too much trouble and the went out of their way to help me. Will for sure use this store again. Thank you

I’m an elderly lady using an iPad trying to order a bath front 🤷🏼‍♀️ eventually I phoned the help line and got Tyla - what a star so patient and helpful, turned out my finger problem but she went the extra mile.