The Service was good the young lady who served me managed to find a spot in a busy timetable to enable me to join the Building Society ( I don't come into the city centre often). She was thoroug... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was very pleased with the interest available on a one year savings bond. The staff were extremely helpful in starting up my account and explaining how to transfer money into my new savings bond. The... Ver mais
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Brilliant to walk into the YBS and open ISAs with no problem at all. The lady dealing with our transaction was very professional and friendly. Such a relief after attempts at online deals with other p... Ver mais
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We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... Ver mais
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Detalhes da empresa
Escrito pela empresa
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Informações de contato
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Reino Unido
- www.ybs.co.uk
4,7
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So sorry I am in hospital after major…
So sorry I am in hospital after major surgery so don't feel great? The lady who served me superb a creft to your company
20 de agosto de 2026
Resposta da Yorkshire Building Society
Hello,
Thank you for your kind feedback. I'm sorry to hear that you're not feeling well, and I hope you have a smooth and speedy recovery.
Kind regards,
Lovely staff at Driffield particularly
Lovely staff at Driffield particularly. Good service at Beverly
13 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Jane,
Thank you for your positive feedback regarding Beverly. It is lovely to hear about your recent experience in branch.
Kind regards. 🙂
Resposta da Yorkshire Building Society
Hello Mrs Armstrong,
Thank you for sharing your positive feedback.
Kind regards.
Resposta da Yorkshire Building Society
Hello,
Thank you or your positive feedback.
Kind regards.
The staff made me very welcome
12 de agosto de 2026
Resposta da Yorkshire Building Society
Many thanks for your kind review
Resposta da Yorkshire Building Society
Thank you for your review
great interest rate and straight…
great interest rate and straight forward application process
9 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Michael,
Thank you for sharing your positive feedback. Its great to hear that application process was straight forward for you. 🙂
Kind regards.
Rubbish customer service
I opened a 1 year ISA and strangely 3 months later they emailed me stating I could top up my 5 year ISA which I immediately refuted. They stated all they could do was close the 5 year and open a 1 year and the penalty would be a year's interest. The correspondence I received was addressed to a different person so I believe it was their mistake. All I asked was a bit of goodwill but I got that is the best we can do.
Update
I have already discussed this with your complaints person and got no satisfaction.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Yorkshire Building Society
Hello Stephen,
Thank you for sharing your feedback. I apologise for any confusion caused.
If you believe you were sent correspondence intended for a different customer, please call us on 0345 1200 100 so we can look into this for you.
Kind regards.
Excellent service
16 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Graham,
Thank you for sharing your positive feedback.
Kind regards.
Resposta da Yorkshire Building Society
Hello Brian,
Thank you for your positive feedback. 🙂
Kind regards.
Staff were friendly and accommodating.
17 de agosto de 2026
Resposta da Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Straight forward
Straight forward, clear instructions, easy to follow, and great savings account.
8 de agosto de 2026
Resposta da Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New accounts
On line accounts explained well .
Have been pleased with what I have opened
10 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Jackie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Simple really just walked in asked for…
Simple really just walked in asked for a isa was taken to a room they explained everything I signed up straight away thankyou for a easy transaction
9 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Angela,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Competitive and simple
The interest rate is competive and opening my new ISA was easy
13 de agosto de 2026
Resposta da Yorkshire Building Society
Hello John,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very helpful staff and customer service
12 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Jane,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
face to face professionalism
i was dealing with a professional face to face .the appointment was timely and i was expected. the customer service was above and beyond. Why do not more firms employ middle aged women especially those who always know how to deal with people?
9 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Sheila,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy to get to the website
Easy to get to the website, I did need some help with it though, as I am a much older lady who isn’t very computer savvy. I do find, as much of my generation, I much prefer talking to a human being. Once the account was opened, I do like everything the app has to offer and am sure I will eventually merge in to the 21st century.
23 de agosto de 2026
Resposta da Yorkshire Building Society
Hello Annie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New savings account opened.
The three members of Staff at the Worthing office all clearly from a high background of ability and as a side issue a real pleasure to meet. Sound a bit over the top but true.
15 de agosto de 2026
Resposta da Yorkshire Building Society
Hello,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
Resposta da Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
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